Sweeplasvegas Opiniones 132

Been waiting on my redemption for almost 2 weeks I've emailed them 3 or 4 times still no response I don't get why this site is still even up

I submitted a redemption and it says SUCCESSFUL. Reached out to them via email because I haven't received it in my bank account yet and they said they don't see a redemption on their ends. 🤦🏽‍♀️🤦🏽‍♀️
So I screenshotted it and emailed them back with the screenshot and haven't gotten a response yet.
I'm apart of a very large group specifically for online social casino with over 28k members. I will make sure to warn others about this site!

Have $340 in pending redemptions since April 3rd and support is basically non-responsive. They can't even give me an payout date estimation. Do NOT play here. So many other sites. I will update here if I ever get paid out.

UPDATE: Support has got back to me and confirmed that payment should be received this week. I will update this review upon successful redemption to 5 stars.

Update 2: I have been paid.

DO NOT PUT MONEY INTO THIS SITE. They will ban you the second you try to withdraw or get ahead.

I just received a vague, automated email stating I am permanently suspended because my activity "doesn't align with the fair play spirit." They refused to provide a specific reason, cited no specific rule I broke, and gave me zero warning. I purchased my welcome bonus and got up to $100 and wanted to withdraw went through the process and after that, that’s when they sent me the email from their financial team saying. That activity that I had didn’t align with their fair play so they just took my hundred dollars. And they had a nerve to call it bonus abuse I didn’t abuse anything.

If I could give this casino a negative 100 I would they have scammed me out of hundreds...I won 500 dollars and weeks went by and they're still pending... So I tried 2 email them and your emails go unanswered... Out of atleast 10 or more emails they've responded twice... So I said nevermind the 500 just give me a refund on the money I spent with u guys which was nowhere close 2 what I won.... So u best believe they were quick 2 do that and said expect 2 receive the refund within 5 days it's been a week I'm truly baffled with this horrible experience and how quick they were 2 issue a refund even tho I still haven't got that either smfh

I purchased a package for 49.99 and it shows pending since April 4th. I have emailed them 6 times asking about the funds taken out of my account and showing pending for the last 3 days but no response at all. My bank told me to wait 7 business days and if no response they’ll deal with it and return my money. How disappointing!!

I AM GONNA review this AGAIN because I AM VERY UPSET ! On April 1rst at 834 am I bought in 35 USD for 50 sweeps .. THE transaction failed .. SO I tried again in which it WENT through .. I have 50 sweeps pending in my account that Support WILL NOT respond to my emails .. I HAVE receipts from where it went through on my debit card and screen shots of the pending SC just setting in my account .. I HAVE EMAILED SUPPORT 10 times .. NO ONE will even respond to me .. I AM VERY MAD ! Either give me my SC or refund my money FFS ! AND FOR YOUR RUDE SUPPORT SYSTEM that doesn't even take a moment to respond is just out of this world . I have never seen a casino like this ! TRUST I PLAY MANY !!!! This is very unprofessional.. Bad for business ! I have bought in MANY times .. This only happened once before in which they added my sweeps .. but this time .. NOT even a response to my emails ! I HAVE proof they were bought . SO give me what I paid for or REFUND my money .. I can put it on another casino .
YOU all do not trust this casino with ONE DOLLAR ! YOU may or may not get your SC .. and redemption's take FOREVER ! and when you ask about the redemption the support team is RUDE and ugly to you ! I usually give very nice reviews ! BUT this one is just so bad .. I had to tell you ALL how crappy I was done on April 1rst !

I purchased a welcome package.Been waiting three hours for it to reflect in my account.The so called 24/7 support has not responded. Wish I would have read these reviews before I wasted my money... Lesson learned.

Charged me multiple times and still didn't get the coins I bought waiting to hear from support need that money asap!!!

So far horrible experience. 100 redemtion been pending for 4 days. Looks like i will never recieve it after reading many reviews. It was won off of money i deposited and to make it worse when i checked my bank account the amount was deducted twice. I never recieved the double sc from sweeplasvegas. Hopefully they come thru.. seems they have for some people.

Wish I would of looked on here before making a purchase. Bought a welcome package they took my money and I got nothing. No response on help. Just got ripped straight off. Don't use . They need to be shut down!

Not only have I been waiting on my redemption for like 2 weeks now, they only let you redeem $100 ONE TIME EVER off free bonuses, unless you deposit.
Maybe I’d deposit if I had more faith in the redemption process but I’m afraid so far I don’t.

Submitted a redemption over a month ago. Customer service just gives the same generic and scripted response. Starting to wonder if I will ever receive my payout.

I will update/delete if I ever receive payment.

Another scam site , don’t play there’s other sites. You won’t get your redemption

Put a few hundred on the site and won a pretty big amount only for it to never to be able to redeem it. Set there for weeks and weeks and just the same thing responses from the support which wasn't much besides saying be patient they are having a lot of people redeem high amounts. I should of read the reviews before putting money on the site so that's on me. I just asked for my account to be deleted and won't waste any more money on this site. Never had a site not give me my winnings. Anyways beware of the this one!!!

Almost $200 straight gone without a single bonus. 50 cent maxbet. Absolutely horrible. Permanently closed my account

Don’t expect to ever get your winnings. Don’t expect customer service to ever reply to you either.

Update: Site states that it takes 24-48 hours to review and process card redemptions. It has now been 15 days since my initial redemption, which I canceled and then resubmitted after 5 days, and it has been 10 days since my second attempt.

Great deals and great games. Ive had a few successful redemptions and customer support has been pretty decent. You really can't find better deals tbh. Play responsibly and you shouldn't have any issues here.
-Grailsoup

trash. avoid.

This casino is awful and support is even worse. I have now been waiting 6 weeks for a redemption of 100 dollars. This was not free money or free plays, I deposited to play here. Customer service tells me the same thing each time I contact them.