Being a previous user of Switchd it was really easy to reinstate my account by giving them up to date details of my present supplier and my meter readings. They quickly did the rest. Really happy t... Ver más
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Consulta las opiniones de los clientes
Just completed an automated switch to EoN. Painless and simple. Happily, this account has just been recommended by Martin Lewis. This is exactly why I use Switchd in the first place. My only adverse... Ver más
La empresa ha respondido
Switchd changed my dual fuel supplier back to Outfox to ensure I was still receiving the cheapest fuel prices available, they do all the hard work and I just pay less. What’s not to like!
La empresa ha respondido
Not entirely sure I am actually saving money but honestly it’s too complicated to work out how to cancel this. Also the emailing everything via you is super annoying e.g password reset emails don’t co... Ver más
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Información sobre la empresa
Escrito por la empresa
Switchd automates the process of switching energy deals, so you can be on the best deal, hassle free, always. We search the market every day to find you the best deal and then we do we switch for you. Never overpay for energy again.
Información de contacto
Reino Unido
- team@switchd.co.uk
- switchd.co.uk
4,4
Excelente
595 opiniones
Ha contestado el 91% de las opiniones negativas
Suele responder en menos de 1 semana
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Respuesta de Switchd
Hi David,
Thank you for sharing your feedback with us! Along with finding the best deals, delivering excellent service to our members is a top priority. We're pleased we could respond to you promptly.
Kind regards
The Switchd Team
The best deals through these people but…
The best deals through these people but there phone service could be improved
11 de enero de 2025
Respuesta de Switchd
Hi Michael,
Thank you for taking the time to leave us a review! We're thrilled to have successfully completed your switch and hope you're enjoying your new tariff. Your input on our phone service has been noted, and we look forward to helping you achieve even greater savings on your energy bills.
Kind regards
The Switchd Team
Had been with them for a few years
Had been with them for a few years, and emails didn't offer deals I wanted so they went to junk automatically. Then I got a message from my energy company informing me my account had been switched to a company who were £50 a month more than I was paying. Completely without my authorisation. It took me two months to sort it out. Hours on the phone with both companies and making a complete mess of my carefully organised finances (I'm on a very meagre pension). Then the cheeky sods had the nerve to charge me £13 for the privilege. Deeply unamused by the whole episode.
13 de septiembre de 2024
Opinión espontánea
Respuesta de Switchd
Hi Adam,
We’re very sorry to hear about your negative experience with our service. As an automated energy switching service, we aim to ensure that this information is clearly communicated across our platform, including through email updates. We also made sure to notify you about the switch in advance, giving you sufficient time to let us know if you preferred not to proceed.
We’re pleased to hear that everything has been resolved, and we wish you all the best moving forward.
Kind regards
The Switchd Team
You’ve switched me to a new provider…
You’ve switched me to a new provider but I can’t give them meter readings without providing them with a new account number.
3 de diciembre de 2024
Respuesta de Switchd
Hi,
We're sorry to hear you’re having trouble providing your meter reading. We’ve just sent you an email with steps on how to log in to your supplier account.
Kind regards
The Switchd Team
Respuesta de Switchd
Hi Christine,
Thank you for taking the time to leave us a review.
We look forward to continuing to help you save on your energy bills. We truly appreciate your ongoing membership with Switchd!
Kind regards
The Switchd Team
Respuesta de Switchd
Hi,
Thank you for taking the time to leave us a review.
We’re committed to ensuring a smooth and hassle-free switching process, and we’re delighted to hear that this has been your experience. Thank you for being a valued Switchd member!
Best Wishes
The Switchd Team
Respuesta de Switchd
Hi Bob,
Thank you for sharing your feedback!
We’re thrilled to have helped you find the best tariff available and look forward to continuing to help you save on your energy bills.
Kind regards
The Switchd Team
Avoid switchfd at all costs
I have been through hell with switchfd. They have made endless mistakes with my energy supply. They have no telephone access, and they take for ever to answer emails. When they do, they hardly ever deal with the real problem. At the moment I am finding it impossible to find out from switchd who is my energy supplier. It is impossible to deal with the real suppliers because switchd make you use an email address which is not your own. This requires a separate password and you have to remember the email address which switch has invented, Frankly this is a nightmare. Do not on any account have anything to do with them.
19 de noviembre de 2024
Opinión espontánea
Respuesta de Switchd
Hi Stewart,
We’re very sorry to hear about the experience you’ve had with our service.
We always strive to ensure the switching process is smooth and hassle-free, but occasionally, things don’t go as planned. The issue arose due to the current setup of your gas meter, which we were unaware of, preventing the supplier from taking over your supply. However, we’re happy to confirm that your electricity and gas supply has now been successfully switched to Octopus. Your feedback is valuable to us, and we’ll use it to improve our service moving forward.
Best Wishes
The Switchd Team
Difficult to regegester
I cannot contact 'Outfox the Market' because I am unable to do so. They keep asking me for a meter reading, which I am unable to do. I have tried to contact them on numerous occasions.
17/11/2024
I am seriously considering renouncing my 'Switch' account as I now have a bill from my old supplier—not a final bill but a regular bill. I do not believe that I have been switched at all.
16 de noviembre de 2024
Respuesta de Switchd
Hi Peter,
Thank you for sharing your feedback with us. We’re truly sorry for the experience you’ve had with our service.
It appears that your switch to the new supplier went live on 8th November. Please note that it can take 4-6 weeks for your previous supplier to issue your final bill from that date.
We’re committed to resolving this matter and would be happy to assist you further. Please feel free to reach out to us by emailing team@switchd.co.uk with "Trustpilot" in the subject line.
Best Wishes
The Switchd Team
Very difficult and painful experience …
Very difficult and painful experience - took way too long and communication from you was absolutely awful.
16 de noviembre de 2024
Respuesta de Switchd
Hi Peter,
We’re truly sorry for the experience you’ve had with our service. It seems there was a miscommunication during the switching process. We took prompt action to process the switch again and made sure to keep you updated, but unfortunately, we didn’t receive any response from you. We’re happy to inform you that the switch has now been successfully completed. If you have any concerns or questions, please don’t hesitate to reach out to us at team@switchd.co.uk with 'Trustpilot' as the subject title.
Kind regards
The Switchd Team
Everything went smoothly and quickly…
Everything went smoothly and quickly from my initial enquiry to completed switch.
16 de noviembre de 2024
Respuesta de Switchd
Hi Anne,
Thank you so much for sharing your feedback.
We’re thrilled to hear that your switch went smoothly! We truly appreciate you being a valued member of Switchd and helping us fulfill our mission of ensuring you're always on the best deal.
Best Wishes
The Switchd Team
Kurt
Switch was able to found the best deal for my used, saving me more than the other supplier.
And the Switch went so well.
15 de noviembre de 2024
Respuesta de Switchd
Hi Kurt,
Thank you for taking the time to leave us a review.
We’re delighted to hear that your switch went smoothly! As a valued member of Switchd, you can rest easy knowing that we’ll take care of the entire switching process for you. We look forward to continuing to help you save on your energy bills.
Warm regards
The Switchd Team
Easy process but some surprises
It was an easy process to switch and the new deal is good, but I was surprised by being added to a paid Switchd subscription once the switch had completed. It must have been mentioned somewhere in the emails, but it cane as a surprise to me.
30 de octubre de 2024
Opinión espontánea
Respuesta de Switchd
Hi Sam,
Thank you for sharing your feedback with us.
We apologise for any surprise this may have caused. We make every effort to ensure that all customers are fully informed when signing up for our service. To help provide our service, we charge a small fee, as we do not receive commissions from energy suppliers. That said, we hope you’re enjoying your new tariff and look forward to assisting you with many more switches in the future.
Best Wishes
The Switchd Team
Because I'm fed up of my old supplier…
Because I'm fed up of my old supplier charging wrong.
I had been I USA 3 months using nothing but a tiny freezer all that time, yet the bills did not show it.
I will not accept that kind of treatment. Thank you Gillian
12 de noviembre de 2024
Respuesta de Switchd
Hi Gillian,
Thank you for taking the time to leave us a review!
We’re pleased to have been able to assist, especially with rising energy prices. It’s our priority to ensure you're on the best deal for your needs. We truly appreciate you being a valued member of Switchd and look forward to helping you save even more on your energy bills.
Best Wishes
The Switchd Team
Hassle free switch
Hassle free switch. Excellent communication. No phone calls either.
8 de octubre de 2024
Opinión espontánea
Respuesta de Switchd
Hi Arun,
Thank you for taking the time to share your feedback with us!
We’re thrilled to hear that the switching process has been easy and hassle-free for you. Your satisfaction is important to us, and we truly appreciate you being a valued member of Switchd.
Best wishes
The Switchd Team
Switch went smoothly
Switch went smoothly. Only problem was request for meter readings when I was away on holiday. Confused me, as I changed to a smart meter last year and was categorically told that this put an end to manual meter readings. Happy with the service given by Mahdi in our lengthy email correspondence to eventually sort this out.
9 de noviembre de 2024
Opinión espontánea
Respuesta de Switchd
Hi Michael,
Thank you for sharing your feedback with us!
We understand that it can take some time for your supplier to receive your meter details and connect to the smart meter. However, we're glad that Mahdi was able to assist in getting everything sorted for you. We hope everything is running smoothly now and look forward to continuing to support you in ensuring you're on the best deal.
Kind regards
The Switchd Team
Switchd does all the work for me
Switchd does all the work for me. I no longer have to spend time trying to work out which is the best electricity company deal for me, and they do all the work of switching for me.
27 de septiembre de 2024
Opinión espontánea
Respuesta de Switchd
Hi,
Thank you for sharing your feedback with us!
We understand that keeping up with energy deals can be time-consuming, so we’re delighted to have been able to assist you in finding the best deal. We hope you’re enjoying your new tariff, and we look forward to continuing to help you save on your energy bills.
Kind regards
The Switchd Team
Really confusing and pretty useless
Not entirely sure I am actually saving money but honestly it’s too complicated to work out how to cancel this. Also the emailing everything via you is super annoying e.g password reset emails don’t come through before they expire so I just gave up. I’m now with a company I’ve never heard of with a terrible website that I don’t trust at all.
8 de noviembre de 2024
Opinión espontánea
Respuesta de Switchd
Hi P,
Thank you for sharing your feedback with us.
We’re truly sorry to hear about your experience with our service. Our auto-forwarding system is designed to ensure that all email communications from your energy supplier reach your inbox automatically. The supplier we’ve switched you to has a solid reputation for competitive rates, and with fluctuating energy prices, our priority is to keep you on the best available deal. Please know that, although you’ve been switched, there’s no penalty for leaving our service—your supplier account and Switchd operate independently.
Best wishes
The Switchd Team
Great customer service
8 de noviembre de 2024
Opinión espontánea
Respuesta de Switchd
Hi Daniel,
Thank you for your kind feedback!
We’re pleased to hear about your positive experience with our service. As always, we’ll keep delivering top-notch support and make sure you’re always on the best energy deal available.
Kind regards
The Switchd Team
Good communication
Good communication, efficient service. Switchd always get me the best deal for my energy needs.
6 de noviembre de 2024
Opinión espontánea
Respuesta de Switchd
Hi Chris,
Thank you for leaving us a review!
We’re delighted to hear you’ve had a positive experience with our service. Rest assured, we’ll keep working to ensure you’re always on the best energy deal.
Best wishes
The Switchd Team
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