Being a previous user of Switchd it was really easy to reinstate my account by giving them up to date details of my present supplier and my meter readings. They quickly did the rest. Really happy t... Ver más
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Consulta las opiniones de los clientes
Just completed an automated switch to EoN. Painless and simple. Happily, this account has just been recommended by Martin Lewis. This is exactly why I use Switchd in the first place. My only adverse... Ver más
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Switchd changed my dual fuel supplier back to Outfox to ensure I was still receiving the cheapest fuel prices available, they do all the hard work and I just pay less. What’s not to like!
La empresa ha respondido
Not entirely sure I am actually saving money but honestly it’s too complicated to work out how to cancel this. Also the emailing everything via you is super annoying e.g password reset emails don’t co... Ver más
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Información sobre la empresa
Escrito por la empresa
Switchd automates the process of switching energy deals, so you can be on the best deal, hassle free, always. We search the market every day to find you the best deal and then we do we switch for you. Never overpay for energy again.
Información de contacto
Reino Unido
- team@switchd.co.uk
- switchd.co.uk
4,4
Excelente
595 opiniones
Ha contestado el 91% de las opiniones negativas
Suele responder en menos de 1 semana
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Respuesta de Switchd
Hi James,
Thanks so much for your review! We're thrilled to hear that you’re finding the service easy to use and that you're always on the best deal. That’s exactly what we strive for—simple, stress-free savings without the legwork.
Warm regards
The Switchd Team
"Switchd Super Switch" Switchd shopped around for the best…
Switchd shopped around for the best deal for me and did all the necessary arrangements without me doing anything.
10 de mayo de 2025
Respuesta de Switchd
Hi Osmund,
Thanks so much for your kind review! We're delighted to hear that you found the process effortless. Taking the hassle out of switching and handling everything behind the scenes is exactly what we aim for—so it's great to know that’s how it felt for you.
We’re glad to have you with us, and we’ll keep working hard to make sure you’re always on the best deal.
Best wishes,
The Switchd Team
My experiences with Switchd are good
My experiences with Switchd are good. They are friendly and helpful. It is good to think that the team are looking to keep my bills down and they act as a buffer between me and the energy companies so I know what to do, and when to do it.
30 de marzo de 2025
Opinión espontánea
Respuesta de Switchd
Hi Steven,
Thank you so much for your kind words! We're really pleased to hear you've had a positive experience with Switchd. It's great to know that our team's support and guidance are helping you feel more confident and in control, while we work hard behind the scenes to keep your bills down.
We're always here to make energy switching simple and stress-free, and your feedback means a lot to us.
Thanks again for being part of the Switchd community!
Best wishes
The Switchd Team
No ado
Sound advice and practical help - makes it easy to obtain best deals and to switch to them without ado.
30 de abril de 2025
Opinión espontánea
Respuesta de Switchd
Hi J,
Thank you for your lovely feedback! We're glad to hear that you've found our advice helpful and the switching process smooth and hassle-free. Making it easy for our members to get the best energy deals is exactly what we're here for, so it's fantastic to know that's been your experience.
Kind regards
The Switchd Team
**Awful/Disingenuous Customer Service**Avoid at all Costs: No Coverage for EV tariffs
Paid for 4 years of supposed switching to the best electricity tariff. Over £200. To find after that period they do not search or have any EV options. Found this out through a conversation with Octopus directly. I have had a EV for that whole period and charged exclusively at home. At no point was this made clear, discussed or asked by Switchd. This then led to a highly disingenuous and evasive set of mails with a lady called “Naomi” in which she took no responsibility, offered no apologies and asserted this was my issue to “discover”. Exceptional level of dishonesty. Not only have i paid the subscription mentioned but I have also incurred a significant overpay on my electricty bill verses if I had manually searched for a EV friendly electricity tarriff. Strongly recommend not using Switchd. Awful experience and outcome for me.
14 de abril de 2025
Opinión espontánea
Respuesta de Switchd
Hi,
Thank you for taking the time to share your experience with our service — we're genuinely sorry to hear how disappointed you are.
We completely understand your frustration, especially given the investment you've made in your subscription and in trying to reduce your energy costs. Our service is built to help members save money through regular switching, and we’re genuinely sorry this didn’t deliver the value you were hoping for.
Switchd is a service designed to switch members to the best available gas and electricity tariffs, and this is made clear across our website and in our communications. At this time, we don’t support EV tariffs, as these are structured very differently and fall outside the scope of what our platform currently offers. With more households now owning EVs, we're certainly looking into ways to expand our service to support EV-specific tariffs in the near future.
As we weren’t aware that you owned an EV — and this wasn’t shared with us during your time as a member — we based our switches on standard usage, in line with our service.
Thank you again for your feedback — it’s important to us, and we’ll continue using it to improve how we communicate and further develop our service.
Kind regards
The Switchd Team
Respuesta de Switchd
Hi Christine,
Thanks so much for leaving us a review. We know how important it is to stay in the loop, so we’re really glad to hear you’ve felt well-informed.
We’re here to make energy switching easy — and communication is a big part of that. Appreciate you being with us!
Best Wishes
The Switchd Team
Respuesta de Switchd
Hi Andrew,
Thank you so much for the 5-star review! We're really glad to hear you're happy with how we’ve kept you informed throughout the switching process.
Our goal is to make energy switching as simple and stress-free as possible, so it's great to know that everything’s been smooth on your end. If you ever have any questions or need anything, we're just a message away.
Thanks again for being with us!
Kind regards
The Switchd Team
Easy to use dashboard
Easy to use dashboard, no hassle all the work is done for you
1 de abril de 2025
Respuesta de Switchd
Hi Karen,
Thanks a lot for sharing your feedback! We're glad you found the dashboard easy to use and the whole process hassle-free. That’s exactly what we’re here for – to take the stress out of energy switching and do the hard work for you.
We appreciate you being with us and look forward to keeping things simple and savings-friendly for you!
Kind regards
The Switchd Team
Respuesta de Switchd
Hi Christine,
Thank you so much for the 5-star review! We’re really pleased to hear you’ve had an excellent experience. Our mission is to make energy switching simple, seamless, and stress-free – and it’s great to know we’re hitting the mark.
We’ll keep working hard to make sure you’re always on the best deal without the hassle. Thanks again for being part of the journey!
Best Wishes
The Switchd Team
super easy.
28 de marzo de 2025
Respuesta de Switchd
Hi Paul,
Thank you so much for the 5-star review! We're thrilled to hear you found the switch super easy — that's exactly what we're here for.
Our mission is to take the hassle out of finding the best energy deal, and it’s great to know we’ve made the process smooth and simple for you. Thanks again for being a member at Switchd.
Kind regards
The Switchd Team
Done in 24 hours.
22 de marzo de 2025
Respuesta de Switchd
Hi,
Thank you for your review! We're thrilled to hear that everything was completed within 24 hours. Efficiency is something we strive for, and it's great to know we met your expectations.
Warm Regards
The Switchd Team
Service was extremely efficient and…
Service was extremely efficient and seamless. I was provided with all necessary pros and cons of the switch which enabled me to make a considered decision on the transfer.
21 de marzo de 2025
Respuesta de Switchd
Hi Colin,
Thank you so much for sharing your feedback with us. We're so pleased to hear that you found the process efficient and seamless. Providing clear and balanced information is key to ensuring our customers feel confident in their decisions.
We look forward to continuing to help you save more money on your energy bills!
Best Wishes
The Switchd Team
Respuesta de Switchd
Hi Vishy,
We appreciate your kind review! It’s great to hear that you found our responses quick and well-explained—that’s exactly what we strive for.
Thanks for being a valued member
Best regards,
The Switchd Team
Easy switch.
All I had to do was email you and say I wanted to switch suppliers. You did the rest and kept me informed. Great!
11 de marzo de 2025
Respuesta de Switchd
Hi John,
We really appreciate you taking the time to leave us a review! It’s great to hear that you found the switching process so easy—making things simple for our customers is exactly what we aim for.
Thanks again for the continued support.
Kind Regards
The Switchd Team
Efficient and effective service
8 de marzo de 2025
Respuesta de Switchd
Hi Jonathan,
Thank you for your kind review and for rating our service 5 stars! We’re delighted to hear that you found our energy switching service efficient and effective—that’s exactly what we aim for.
Thanks again for your support!
Best wishes
The Switchd Team
Generally very good
Generally very good, but I did have some problems in knowing which profile (EDF, our new supplier, or Octopus) to login as! Some confusion regarding uploading pictures of our meters; what site to use.
22 de febrero de 2025
Respuesta de Switchd
Hi John,
Thank you for taking the time to share your feedback.
We’re sorry to hear about the issues you’ve experienced with logging into your EDF account. We completely understand how confusing this can be, especially after transitioning to a new supplier.
We hope everything has been resolved, and we look forward to assisting with many more switches in the future!
Kind regards
The Switchd Team
I give a 3 star review as I do not…
I give a 3 star review as I do not think you have been looking out for better deals for us since 2020 .The reason I think this is because nothing changed since then so I rang to ask why and was asked for my last bills so emailed them,then within a week was changed to a new supplier ? I think if I had not rang, I would have still been with the same supplier. I thought switched monitored my account , am I doing something wrong as I had to send my last bill. Before 2020 you changed me on a regular basis and I thought you were worth being with I am now having doubts?
18 de febrero de 2025
Respuesta de Switchd
Hi Anne,
Thank you for your feedback.
We're sorry to hear that you feel we haven’t been actively searching for deals on your behalf. Please rest assured that we monitor tariffs daily. The frequency of your switches is influenced by your Switchd settings—certain preferences can limit the range of available tariffs.
That said, we want all our members to feel they’re getting the best value from our service. We truly appreciate your feedback and have taken it on board.
Kind regards
The Switchd Team
Everything going well has been good since joining…
Everything has been good since joining Switchd, I no longer have to search for energy deals as it’s sorted for me, keep the good work going.
9 de febrero de 2025
Respuesta de Switchd
Hi Neil,
Thank you for taking the time to share your feedback with us! As a valued member, we’re always looking out for you to ensure you get the best deal. We truly appreciate your membership and look forward to helping you save even more on your energy bills!
Warm regards,
The Switchd Team
The whole process was a complete…
The whole process was a complete muddle. I reached the point where I was prepared to stay with my current provider. I could not find a phone number for your company nor one for EDF. Fortunately a friend was registered with EDF and she gave me a number which allowed me to rung and sort the muddle out.
4 de febrero de 2025
Respuesta de Switchd
Hi Linda,
Thank you for sharing your feedback.
We're really sorry to hear that you found the process confusing. We aim to make switching simple and hassle-free, and we regret that this wasn’t the case for you. We haven't been able to find any emails from you, but if you have any questions or need assistance, the best way to reach us is by emailing team@switchd.co.uk. You can also find our contact number on your Switchd dashboard.
Best Wishes
The Switchd Team
Respuesta de Switchd
Hi Dugald,
Thank you so much for leaving us a review!
We're happy to hear that you're on the best deal! At Switchd, we strive to make switching seamless and stress-free, and it's great to know that’s been your experience. We look forward to continuing to help you save on your energy bills.
Warm regards
The Switchd Team
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