T-mex Express Opiniones 260

TrustScore: 4.5 sobre 5

4,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Wide range of stock and very quick turnaround on our orders. Glad I found a great local supplier where we can order online and collect very quickly as everything we do seems to be last minute and T-Me... Ver más

Valorada con 5 estrellas sobre 5

Morning. I ordered a 2 1/2 inch plug. Received 3 inch. Unable to call, telephone does not exist, e-mailed but no reply. Awaiting. I spoke to Marcus who explained situation of male and female si... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

After snapping a mains water pipe and try to obtain some ABS pipe and driving round and round i was informed of T-mex Express , i gave them a call they allowed me to turn up and they had everything i... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Great value for money, postage not too pricey, and delivered in good time. Products seem superb quality and defiantly great value for money. Packaged well and items all correct. Very happy with this... Ver más

Información sobre la empresa

  1. Proveedor de equipos de riego
  2. Proveedor de materiales para la construcción
  3. Proveedor de mangueras
  4. Proveedor de tuberías
  5. Tienda de insumos para plomería / fontanería
  6. Proveedor de equipamiento para obras sanitarias

Sobre T-mex Express

Escrito por la empresa

At T-mex Express, we are more than just a business; we are a family united by a common passion for engineering and a dedication to providing top of the range engineering & irrigation products. Founded with the goal of delivering quality products at great prices and with lightning-fast delivery times. T-mex is a proud family-owned and operated business. Our journey began with a shared dream to create a one-stop shop for engineering and irrigation products that are reliable, affordable, and readily accessible. Drawing upon our combined expertise in engineering and agriculture, we set out to offer you the best solutions available on the market. Our mission is simple yet profound: To empower individuals, and business by providing them with the essential tools and equipment they need for engineering & irrigation projects. We believe that access to high-quality products should not come at a premium, and we are committed to making these resources accessible to everyone.


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Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

260 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 5 estrellas sobre 5

Fantastic service

Fantastic service, knowledgeable staff and swift delivery, I’ll definitely be using them again!!

5 de junio de 2025
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Respuesta de T-mex Express

Thank you for the feedback!

Valorada con 4 estrellas sobre 5

Customer service did liase when the…

Customer service did liase when the order took longer than than normal. The manhole cover although it was OK for where it went it was not the one in the photo so didn't fit flat instead it's raised but as said it works fine because it's in a border not in a foot path and what it is is good quality.

6 de mayo de 2025
Valorada con 5 estrellas sobre 5

I placed what must be a very small…

I placed what must be a very small order for T Mex but for me was hugely important and I was replacing much of the pipework for my Koi pond into a new shed. Not to be missing an elbow / socket part will be crucial on the day.
The whole team went above and beyond in helping me. If this is the service provided to an individual then I can only imagine to any Company it must be truly amazing. Lovely people, great compnay.

12 de mayo de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Poor customer service

So the courier allegedly delivered the parcel to the wrong address which also was an empty property for sale even though it displayed the house number clearly. Not T-mex fault however the customer service from T-mex was awful, I had to ask for a call by a manager and made a formal complaint which never happened and finally took a week to receive a refund. I appreciate they have policy’s and procedures but 1hr after not receiving the delivery that showed delivered the courier had provided a photo of the incorrect property and location but still I had to wait for T-mex to wait for the courier to investigate. Doesn’t help me when waiting on the fittings and having to pay out for replacements whilst trying to get a refund for the original. No apologies for my time wasted which was over 2hrs sourcing other fittings and chasing Tmex. Very disappointing

1 de mayo de 2025
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Respuesta de T-mex Express

As you’re aware, this order was delivered directly from Plasson via DHL. In cases like this, we’re required to follow standard procedures when working with national couriers, and the time it takes, we appreciate your understanding in that regard.

We’re genuinely sorry to hear that you felt your time was wasted. I did speak with you at length over the phone, during which I explained the steps we were taking, why those were necessary, and confirmed that a full refund had already been processed.
I also took the time to acknowledge your frustration and offered a sincere apology for the inconvenience caused.

Valorada con 1 estrellas sobre 5

Poor customer service and poor business ethics

Wanted a large amount of a certain item (32-20mm reducer) item stated 217 in stock at 58p each. Called them up to check they had the stock in and to cross reference them from our current supplier, was advised someone would check and call me back - they never did and I went back online to order them and they'd put the price upto 70p each. Poor customer service and poor business ethics. Have taken my business elsewhere which is a shame as we buy circa 10,000 a year.

9 de mayo de 2025
Opinión espontánea
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Respuesta de T-mex Express

Thank you for taking the time to share your experience, and we’re truly sorry to hear you feel this way.

To clarify, our website displays the standard list price, which can fluctuate due to supplier costs and stock levels. That said, any discounted or trade pricing you received stayed the same.

We also sincerely apologise for the lack of follow-up after your call. This is not the level of service we aim to provide, and we’re reviewing this internally to ensure it doesn’t happen again.

Valorada con 5 estrellas sobre 5

Easy to order online

Easy to order online, delivery very prompt, price competitive. Technical help was informative and helpful.

2 de mayo de 2025
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Respuesta de T-mex Express

Thank you for the review!

Valorada con 5 estrellas sobre 5

Very helpful company to deal with

Very helpful company to deal with, order process fast and easy

8 de abril de 2025
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Respuesta de T-mex Express

Thanks so much for the great review! We’re glad you found the process fast and easy, always happy to help.

Valorada con 5 estrellas sobre 5

Heading and plumbing

Very good service and definitely worth buying from this company

27 de marzo de 2025
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Respuesta de T-mex Express

Thank you for the great review! We’re glad you had a positive experience and really appreciate your support.

Valorada con 5 estrellas sobre 5

Great service above and beyond

Great service above and beyond, researching and supplying a product that they don’t even stock arriving next day at a great price.
Many thanks
Clive nicholls

2 de abril de 2025
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Respuesta de T-mex Express

Thank you for the fantastic review! We’re really glad we could go the extra mile and get you what you needed and quickly too!

Valorada con 5 estrellas sobre 5

Very good service

Order on line arrived in a couple of days. I always purchase these valve from you, because of the good service.

1 de abril de 2025
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Respuesta de T-mex Express

Thank you for your continued support and kind words! We’re glad to hear the service keeps you coming back!

Valorada con 5 estrellas sobre 5

Great service

Needed several bits next day & came across T Mex. They arrived as described, packed well and in a timely manner. Will use again! Thanks

12 de marzo de 2025
Opinión espontánea
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Respuesta de T-mex Express

Thanks so much for the great review! We’re glad everything arrived as expected and on time. Looking forward to helping you again soon!

Valorada con 5 estrellas sobre 5

Great company to deal with,always…

Great company to deal with,always deliver fast thanks

4 de marzo de 2025
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Respuesta de T-mex Express

Thank you for the kind words! We really appreciate your support and are glad to hear our fast delivery continues to hit the mark.

Valorada con 5 estrellas sobre 5

After snapping a mains water pipe and…

After snapping a mains water pipe and try to obtain some ABS pipe and driving round and round i was informed of T-mex Express , i gave them a call they allowed me to turn up and they had everything i needed even though that don't have a trade counter and i cannot thank them enough . Thanks T-mex

6 de marzo de 2025
Opinión espontánea
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Respuesta de T-mex Express

Thank you for the amazing review! We’re so glad we could help you out in a pinch — even without a trade counter. Really appreciate your kind words and support!

Valorada con 5 estrellas sobre 5

Quick and easy to use

24 de febrero de 2025
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Respuesta de T-mex Express

Thank you for the great feedback! We’re glad to hear the process was quick and easy for you.

Valorada con 4 estrellas sobre 5

i odered a 3inch coupier

i odered a 3inch coupier , i got a 90mm one ,you sed i odered the rong one ,you should have check with me for pipe size,od, every one i have ever used have sent it right not happy

4 de febrero de 2025
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Respuesta de T-mex Express

We’re sorry to hear that you had an issue with your order. Our product descriptions include detailed dimensions to help ensure the right fit, and we always encourage customers to reach out if they have any questions before ordering.

During our phone conversation, we did our best to clarify sizing, and we even offered to send a replacement at our cost to help resolve the situation. However, as much as we strive to provide great service, we aren’t able to send additional items free of charge for ordering errors beyond our control.

We appreciate your feedback and are always here to assist with any questions you may have in the future.

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