Was initially very impressed with the Taking Care service, order was easy, set up was simple but then come the hidden fees. The website pricing does not reflect the true price and you need to be mindf... Ver más
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Consulta las opiniones de los clientes
The whole process was excellent, the people we spoke to were friendly, extremely knowledgeable and on top of their game. Could ot have been more efficient. The equipment arrived on the dot and was... Ver más
La empresa ha respondido
Phoned to order the personal alarm watch for my mother Rebecca was really nice and helpful in the phone. My only concern is I see its evri thats being used to deliver the parcel and I've had some bad... Ver más
La empresa ha respondido
Allison was very helpful and explained everything regarding the fall alarm. I felt that having the 30 day money pay guarantee takes the pressure of trying a new device for my mother. It will give us,... Ver más
La empresa ha respondido
Información sobre la empresa
- Proveedor de equipos de asistencia para la movilidad
- también en la categoría
- Agencia de servicios de ayuda a domicilio
- Ayuda a domicilio
- Cuidado de personas mayores
- Servicio de asistencia médica de emergencia
- Servicios de asistencia médica a domicilio
Escrito por la empresa
Taking Care has been providing personal alarm services for more than 30 years. We've supported over ¼ million people and their families with personal alarms and are a Trading Standards Approved personal alarm company.
Providing peace of mind and security
Escrito por la empresa
- We're proud of the service we provide
- We love it when our customers recommend us because that means they are happy with our service. That's why we offer a recommend a friend scheme that benefits you and the person you refer. It's our way of saying thank you.
- TSA certified member organisation
- We are members of the Telecare Services Association and our services undergo an annual stringent TSA audit. We handle over 1 million calls a year and helped over ¼ million people and their families, supporting customers and their families across the UK. We have been helping people live independently for over 30 years. Our emergency resolution team are chosen for their caring nature and are proud of the service they provide to our customers and families.
Free delivery
With a no quibble, 30 day money back guarantee
There are no delivery charges, complicated requirements or hidden costs with our personal alarm services.
Información de contacto
Linhay House, Linhay Business Park, TQ13 7UP, Ashburton, Reino Unido
- 0800 085 7371
- enquiries@taking.care
- taking.care
Free delivery
4,5
Excelente
4 mil opiniones
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Easy to order expert advice given by…
Easy to order expert advice given by phone, and online. Good instructions for use. Delivery by Evri was very slow I had to wait 5 days.
2 de septiembre de 2026
Respuesta de Taking Care
Hi Angela,
We're glad to hear about your positive experience with our expert staff, and that the instructions were clear. We understand your frustrations with the delayed delivery - thank you for sharing.
-Charlie
almost immediate response after…
almost immediate response after pressing the alarm button. Had to use the alarm on the day after it had arrived so was extremely lucky. Responding agent was very calm and professional and called for an ambulance to attend my home after asking a few relevant questions and regularly kept me informed during the wait time for the ambulance to arrive. If I hadn't have had the alarm I would have been in quite serious trouble as I would not have been in a position to call for help myself. Probably the best purchase I have ever made and highly recommend for anyone who could be vulnerable.
1 de septiembre de 2026
Respuesta de Taking Care
Hi Alan,
Thank you for sharing your positive experience with our service - we're proud to provide assistance when needed, and we hope you're doing well!
-Charlie
Lack of a personal/human email feedback a personal/human email feedback…
Lack of a personal/human email feedback to direct debit issues and AI / recorded messages on the phone help line
1 de septiembre de 2026
Respuesta de Taking Care
Hi Nigel,
We understand the frustrations regarding attempting to contact our Customer Services team. While we use automated systems to assist in our response, Our Customer Services line is staffed and happy to assist Monday-Friday 9-5pm, and can be reached on 0800 0121 321.
I've only just joined this company
I've only just joined this company, the advisor was excellent in advice, fast delivery and very simple to set up. The whole process very easy.
1 de septiembre de 2026
Respuesta de Taking Care
Hi Marian,
We're glad to hear our service has been easy and efficient! Thank you for sharing.
-Charlie
Great service
Great service by the knowledgeable sales team, who were able to answer all the questions we had.
1 de septiembre de 2026
Respuesta de Taking Care
Hi Paul,
We're glad to hear our sales team were able to assist! Thank you for sharing your positive experience.
-Charlie
My personal alarm watch was received…
My personal alarm watch was received promptly but as I was unable to set it up immediately, I am in the process of doing so.
26 de agosto de 2026
Respuesta de Taking Care
Hi Joanne,
We're glad to hear about the prompt delivery of your alarm.
If you need any further assistance with the personal alarm watch, our setup guides are available on our website.
Alternatively, our customer services team are available by phone at 0800 0121 321. Lines are open 9-5pm, Monday-Friday.
Thank you,
Charlie
Very simple to install
Very simple to install
Quick delivery
Staff very helpful when ordering and setting up
1 de septiembre de 2026
Respuesta de Taking Care
Hi Sheila,
We're glad to hear about your positive experience - thank you for sharing!
-Charlie
Respuesta de Taking Care
Hi, thanks for leaving a 5 star review and we hope your personal alarm brings you peace of mind.
Kind regards,
John
My alarm has become far less sensitive…
My alarm has become far less sensitive over time. I had 3 falls last week and the alarm wasn't activated at all.
I've emailed Taking Care several times. To date I've received absolutely no response.
8 de septiembre de 2026
Opinión espontánea
Respuesta de Taking Care
Thank you for your review. We’re very sorry to hear that you have experienced three falls where your alarm did not automatically activate, and we completely understand why this has caused you concern about the fall detection.
We’re also sorry that you have emailed us and have not received the response you expected.
We would really like the opportunity to speak with you to understand more about the falls you have experienced, as the type of fall and how the alarm is being worn can affect whether an automatic alert is triggered. Fall detection is designed to recognise specific patterns of movement and impact, which means some falls may not meet the criteria needed to generate an automatic call.
We can also arrange for our Technical Team to provide further support and would recommend carrying out a normal alarm test from the locations where your falls occurred to help rule out any connectivity concerns. We would never recommend trying to recreate a fall to test the automatic detection.
We would appreciate the opportunity to discuss this with you directly and make sure you receive the support you need. Please contact us, or respond to our request for further details, so that we can look into this with you.
-Charlie
Not needed to use this service yet but…
Not needed to use this service yet but it seems to be a good service up to now.
8 de septiembre de 2026
Respuesta de Taking Care
Hi Alan, thanks for the review. We hope you won't need to use the service in an emergency, but rest assured we'll respond promptly if you do.
Many thanks,
John
I called Customer Service multiple…
I called Customer Service multiple times and have still not received a call back 3 weeks later. I can’t use the app and have no idea if my Mum’s information has been updated in your system. The worst customer service I have ever experienced which is shocking when it’s such a sensitive subject
14 de agosto de 2026
Respuesta de Taking Care
Thank you for taking the time to leave a review. We're sorry to hear that you had difficulty getting through to our Customer Services team and that it took several attempts to contact us.
We're pleased that we were able to resolve the issue and that the app is now working correctly, with your information and contacts updated. We appreciate your feedback, as it helps us identify where we need to improve our service and communication.
Thank you again for bringing this to our attention.
everything went like clockwork
everything went like clockwork, the service and staff very helpful.Had to get my son-in-law to set it up but all in all very good
25 de agosto de 2026
Respuesta de Taking Care
H Christine, we were pleased to ready the process was smooth and thanks for trusting Taking Care to provide your personal alarm service.
Many thanks,
John
Functions well
Bit more tricky to set up the app
Watch good quality
Alarm functions well
26 de agosto de 2026
Respuesta de Taking Care
Hi Viv, thanks for the feedback on the app and good to hear you are pleased with the watch,
Many thanks,
John
no response when contacting company to get refund
Very disappointing customer service. Two accounts were set up for an elderly patient, resulting in two payments being taken. Despite contacting the company, we have been told for three weeks that they are “looking into it”, with no reimbursement.
The patient then lost their watch and ordered a replacement 10 days ago. Payments are still being taken, yet there has been no contact or update.
The lack of communication and failure to resolve these issues has left a vulnerable elderly patient feeling extremely anxious and let down. This needs to be resolved urgently.
14 de agosto de 2026
Opinión espontánea
Respuesta de Taking Care
Thank you for taking the time to leave a review. I am very sorry to hear about your experience and the frustration caused by the delays, lack of communication, and the issues you have encountered with the account and refund process.
We understand how concerning this situation must be, particularly given the impact it has had on a vulnerable customer. This is not the level of service we aim to provide, and I sincerely apologise for the disappointment caused.
I have asked a member of our Customer Services team to contact you directly as a priority to review the issues raised and work towards a resolution.
Thank you for bringing this to our attention, and please accept our sincere apologies for your experience.
Great customer service
Great customer service. Easy to follow guide on setting up the go anywhere pendant and the base. All very compact and a great bit of kit. Charlotte was lovely and at the other end when we needed any help or was unsure of anything. Reading the booklet was a bit overwhelming for my father at first so it’s good to have a family member or friend help set it up, but not essential as customer services can help talk you through it. Now he knows what to do, he feels much safer knowing someone will be there should he need them in an emergency. When tested in different locations, it worked well and they were on the other end pretty quickly once connection was established. So far so good and highly recommend for peace of mind for everyone.
25 de agosto de 2026
Respuesta de Taking Care
Hi, we're pleased that you Dad feels safer and thank you for your recommendation.
Many thanks,
John
The only time my dad pressed the alarm, nobody came
The 1 time my dad pressed the alarm they phoned my number once and left a message on the answerphone. When I got home my dad was very upset that when he pressed the button noone came. On the 3 occasions my dad fell, the falls activation didn't work. When I sent back the kit the postal setup that seemed straight forward to use didn't work and the kit has been lost in the post and I'm facing large bills.
23 de junio de 2026
Respuesta de Taking Care
Thank you for taking the time to share your concerns regarding your father's experience with the service. I am truly sorry to hear that this has caused both you and your father worry and frustration.
Having listened to the call relating to the alarm activation, I can confirm that when your father activated his alarm, our Emergency Resolution Centre responded, the operator telephoned a nominated contact number and left a voicemail message. As part of the same interaction, the operator also offered to arrange an ambulance for your father. This offer was declined at the time following contact being established.
I appreciate that from your perspective it may have felt as though no assistance was provided when the alarm was pressed, and I understand how upsetting this would be. Our records show that the alarm signal was received and that the operator followed the procedures available based on the information provided during the call.
You also mentioned occasions where your father fell and the automatic fall detection did not activate. While fall detection technology can provide valuable additional support, it is important to note that it does not detect every type of fall. The feature is designed to recognise specific movement patterns associated with certain falls.
I would also like to reassure you regarding the charges you mentioned. Having reviewed the account, I can confirm that no payments were taken as your father was within his six-week trial period. As a result, there are no service charges outstanding in relation to that trial period.
I am sorry that your experience with the return process and the uncertainty around the equipment's whereabouts has added to your concerns.
Thank you again for bringing these matters to our attention.
Very helpful on the phone and easy to…
Very helpful on the phone and easy to set up and polite when spoken to testing the system
25 de agosto de 2026
Respuesta de Taking Care
Hi Tammy, thank you for taking the time to leave a review and for the 5 star score.
Kind regards,
John
Clumsy online form
Clumsy online form. Repeated questions and ALL information lost from smartphone online form if call comes in or if one is required to access an email proving a one time pass code. Very frustrating.
6 de septiembre de 2026
Opinión espontánea
Respuesta de Taking Care
Hi Andrew, thanks for the feedback. We'll take this onboard as we look to develop our online customer support.
Kind regards,
John
The confidence in just knowing that any…
The confidence in just knowing that any subsequent fall will be telegraphed through with necessary location details. Time is important, and this is emphasised.
24 de agosto de 2026
Respuesta de Taking Care
Hi Ken, thanks for leaving a review and for trusting Taking Care to provide your personal alarm service.
Many thanks,
John
thanks
Everything was straight forward. When problems occurred sorting them went smoothly.
25 de agosto de 2026
Respuesta de Taking Care
Hi June, we are glad we managed to resolve any problems you had and thank you for leaving a review.
Many thanks,
John
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