Taking Care Opiniones 

Great to speak to a real person for advice before purchasing on behalf of elderly relative. Good service all round.

Easy to understand and set up. Good service

Very good service

I received good service. The people I spoke to on the
telephone were very polite and helpful.
My Personal Alarm arrived on time with a good and
constructive handbook.

Efficient, helpful

It was actually my gardner/friend who organised it all. Set it all up for me. I am useless with mod tech.
Because of a couple of nasty falls, needed help.
Service was jolly good. Very helpful.
Delivery extremely prompt.

Too early to judge

No experience yet. No advisor apparently until I get things ready myself and then the advisor help is only by telephone or such. Ask again later when I've had time to try the way that is expected. Surprising for Age UK, but that seems to be the case.

Whilst the service itself was very helpful to our parents while they were alive. When you want to stop the service because they have died there is a lack of caring customer service. Whilst you are dealing with a lot of sad admin dealing with your company you are faced with a bot who informs you that you will be charged for not returning the base station asap. Whilst other companies provide a box mailed to you with a postage label attached to make things easier for you. You have to go through evri who ask you why you are returning the item and explain it’s because the person has died and no longer needs it. Not very empathetic for a company supposedly offering care support for vulnerable adults.

Good, reliable service.

So lovely to be able to talk to someone for help & all about the service, it’s for my dad so hoping he won’t have to use it but peace of mind for me if I go out & he needs me he can just press button to get help

It was a quick response although I didnot know I had triggered it

Helen helped me all the way through, helpful and understanding, great service

So far so good. Easy to order and quick delivery. Not been activated yet but seems to be easy for my mother to use

The leaflet setting out the choices peaks interest but a bit more data would help initial choice
The size and weight of the Watch device was not apparent until it arrived.
The advantage of the "Taking Care Anywhere" device became apparent only when it arrived with a "Welcome to your Personal Alarm Service" booklet.

After looking what was available, we decided to go with Age Uk’s Taking Care. It was simple and easy to learn about the system and to place an order.

We have been trying to contact customer services for 3 days, and have had to plough through two virtual assistants to eventually speak to a person. Unfortunately we had a bad connection, so the operator said that they would phone us back- we're still waiting. I have also sent 3 emails, and have only had automated responses. Disappointed.