Telecom Egypt Opiniones 

Extremely bad experience,
It has been a week now that I have no internet at home, I am paying 780 LE per month for this garbage!!!! I submitted several complaints via the mobile application and I called the customer service twice a day till now ( but nothing was done.)

I had to get a myfi and payed 500 LE for 30 gb internet from vodafone to manage.... still the speed is not enough.

I NEED THE INTERNET AT HOME TO BE FIXED.

No-one CARES about customers. The only thing they could care about is the monthly bill!!!

شحنت خمسة وعشرين جنيه من بطاقة ميزة على تطبيق وي ومانزلتش في الرصيد اتصلت بالبريد لبطاقة ميزة قالي المشكلة ان الشركة هي اللي خصمت ومانزلتش الرصيد. اتصلت بشركة وي قالولي اني ماشحنتش. شغل فوضى وهنبقا نرد عليك. الشركات فمصر داخلها عصابة ومفيش ثقة ماحدش يحول او يشحن مبلغ اكتر من مية عشان لو راحت ماتزعلش على فلوسك الا اذا كنت تقيل ف البلد وهتعرف تاخد حقك 🙄

system usually don't work efficiently, bad infrastructure, no sufficient training of customer service department employees.

Number of customer service agents who understand and really intervene to solve customer problems is nearly zero. Telecom Egypt hires untrained agents who have zero understanding level. Those who respond to calls, emails, online inquires are useless in solving customer problems as they have no authority to solve any thing.

Workers who are supposed to connect landline cables for customers to get the service are above all. They don't want to do their job. The first card they play is there is a cabin problem and it will be fixed in 5 days, one day, a week and so on. Different repeated additional time is all what you get without any actual move, and the final thing they resort to to is to write a report that the whole area don't have the technical ability for landline cables to get connected and the main cabin is stuffed or completed or whats so ever and that's the final card they play so no one can intervene to solve the problem and they are satisfied with this report.

83 days have passed since the day of our contract with them to get a landline service and a single landline in the whole area haven't been connected. If you call customer service million times all you will get is to hit your head through a wall from their nonsense responses

Have you been to Egypt and tried Telecom Egypt's Air WIFI 4G service? and they called the company WE, not sure Why!

I had the misfortune of using it for a few months while I was there, and it was a complete disaster.

The internet connection was highly unstable, and the speeds were painfully slow. It was impossible to rely on for work or leisure activities. To make matters worse, the customer service experience was terrible. The representatives were unhelpful and unsympathetic, providing no solutions to the issues customers were facing.

What was really frustrating was that the service was overpriced for the terrible quality of the internet connection and the poor customer service. It's really disappointing that such a large telecom company could offer such a subpar service.

If you're planning a trip to Egypt and looking for a reliable and affordable internet service provider, I'd suggest you look elsewhere. Don't waste your time and money on Telecom Egypt's Air WIFI 4G service.

If I could put no stars I would do it, the worst service ever !!!!!, Home internet works for a week then cuts for the rest of the month, Mobile internet doesn't work at all, the customer service doesn't have any solutions

The internet service experience is extremely bad, Too expensive, Bad customer service, and unstable connection.
#Unlimted internet in egypt
#انترنت_غير_محدود_ف_مصر