Got my latest order of a mix of spring summer & fall Darjeelings on a nice sale, so that always helps. The order was carefully and accurately packed and arrived safely, however there was a pretty good... Ver más
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Consulta las opiniones de los clientes
Teabox has spoiled me from purchasing tea from any other company. Their selection is vast, and the descriptions are very helpful (especially when I was a novice and beginning my tea journey). Recently... Ver más
A very reliable shipper of your tea, which comes vacuum sealed, very well packed and delivered typical within one week. Whatever you choose to buy , take their tasting notes with a grain of salt - i... Ver más
La empresa ha respondido
This is a wonderful company from what my experience with them has been. I love everything about my Teabox. Wonderfully packaged . Also the cup and filter is so beautiful and functional. The tea... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
WE HAVE INDIA'S FIRST 100% TRANSPARENT PROCUREMENT TEA PROCESS We have devised a unique tea-sourcing process. We work with the iconic tea gardens of India, and we procure teas within 24 to 48 hours of sampling and keep them under 3-4% moisture levels. Next, we hand sort and clean the whole leaves for impurities, before we vacuum pack and store them in a controlled dehumidified environment. This guarantees their freshness. TEABOX CONNECTS TEA TO PEOPLE. Not to distributors. Not to resellers. But to tea drinkers. Uniting the richest flavors of the finest teas with the curious, the cultivated, and the adventurous, all over the world. The freshest tea you’ve ever tasted, from crop to cup. There is simply no simpler way to experience the wonderful complexity of tea.
Información de contacto
Teaxpress Private Limited, 734008, Siliguri, India
- 97330 61444
- help@teabox.com
- teabox.com
4,5
Excelente
364 opiniones
Ha contestado el 58% de las opiniones negativas
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Awakening some tea related family memories
I have been delighted to enjoy my Teabox tea and to use the excellent glass teacup with its very effective glass top which you kindly sent to me very well wrapped all the way from the Himalayas ! Thank you. Incidentally my late grandfather Badham Thornhill started his Denawaka tea estate in Ceylon now known as Sri Lanka near Adam’s Peak and Ratnapura just before WW1 and ran it successfully until 1941 when he died. His sons and my late uncles Peter & Raymond Thornhill continued to run the estate until it was compulsorily acquired by the Sri Lankan government in 1960. My brother Tim and I were delighted to visit the Denawaka tea estate back in 1980. We still remember receiving large wooden tea boxes from Denawaka at our home in Worcestershire until 1960 so I am now pleased to receive occasional shipments of excellent tea in smaller tea boxes all the way from your tea estate in the Himalayas as a reminder of happier times!
7 de marzo de 2026
Opinión espontánea
Respuesta de Teabox
Dear Mike,
Thank you so much for sharing this beautiful story with us. It truly means a lot.
We’re absolutely delighted to hear that our teas and teaware have been able to reconnect you with such cherished family memories. Your grandfather’s legacy with the Denawaka tea estate and your personal connection to tea make your experience especially meaningful, and we feel honored to be a small part of that journey.
It’s wonderful to know that our teas from the Himalayas bring back those fond memories of receiving tea at your home. Stories like yours are incredibly special to us and remind us why we do what we do.
Thank you once again for your kind words and for sharing your history with us. We look forward to continuing to be a part of your tea moments.
Delicious tea and fine customer service!
I've been a Teabox customer for years and love both their teas and their customer service folks! Even with the horrible tariffs and world chaos, Teabox has gotten me my tea, and with the last order I got 2 lovely chai samples! My favorite tea is the Assam Mangalam Good Summer Black, but the Assam Masala Chai sample is just delicious! I love the tippy tea with the delicate scent of really fresh tea, and I recommend Teabox to all tea drinkers!
13 de marzo de 2026
Opinión espontánea
Respuesta de Teabox
Dear Ellen,
Thank you so much for your continued support and for sharing such wonderful feedback. I truly means the world to us!
We’re delighted to hear how much you enjoy our teas, especially the Assam Mangalam and the Masala Chai. It’s always a pleasure to know that our efforts—from sourcing fresh, high-quality teas to delivering a great customer experience—are appreciated.
Your kind words and recommendation mean a lot, and we’re grateful to have you as part of the Teabox family.
White tea geranium-aromatic bath
Aromatic bath from white tea with geranium blossom.
Since I've always enjoy geranium as a herb, this white tea sparked my curiosity. I've ordered 3 boxes thinking to gift them and I'm glad I did because this blend is a journey on its own that must be shared!
The delicate taste and yet powerfull geranium aroma enveloping you in what you could imagine as an aromatic bath of the senses....
Yes, you will wish, you could bath in it for real!
Until then, I can and I must recommend this blend to everybody seeking a caressing journey for your senses ;)
When it comes to shipping and customer service, I've had no problems with those.
24 de enero de 2026
Opinión espontánea
Respuesta de Teabox
Dear Veronika,
Thank you so much for this beautifully written feedback. It was truly a joy to read!
We’re absolutely delighted that you’re enjoying the White Tea with Geranium and that it created such a unique and immersive experience for you. Your description of it being an “aromatic bath for the senses” is simply wonderful, and we couldn’t have said it better ourselves.
It’s also lovely to hear that you chose to share it as a gift, that truly means a lot to us.
We sincerely appreciate your kind words about our shipping and customer service as well. Thank you once again for your support and recommendation, it means the world to us.
I could not wait for the package to…
I could not wait for the package to arrive. I checked the door every other hour.
When it finally arrived, i rushed through the unboxing to confirm all what has been shared about teabox.
Oh my! I was overwhelmed with the best tea aroma I have ever experienced; I immediately brewed the classic earl l grey citrus black tea - this is 1701hrs😂
If only you could see the smile on my face as i sip from the teacup and type this message.
Thank you team.
Akintunde A.
11 de marzo de 2026
Opinión espontánea
Respuesta de Teabox
Dear Akintunde,
Thank you so much for sharing your wonderful experience with us. It truly makes us happy to know how excited you were while waiting for your package and that the Classic Earl Grey Citrus Black Tea made such a great first impression.
Your message and the smile behind it mean a lot to our team. We’re delighted that you’re enjoying the aroma and the cup, and we hope every sip continues to bring you the same joy.
This is exciting chai in small packets…
This is exciting chai in small packets that last 1-2 weeks each. Each packet is a slightly different experience. I love them all so far.
10 de marzo de 2026
Opinión espontánea
Respuesta de Teabox
Dear Wilson,
Greetings from Teabox!
Thank you for sharing your experience. We’re delighted to hear that you’re enjoying the chai collection and exploring the different flavors in each packet.
Great communication, great product
Great communication with Teabox when Royal Mail failed to leave a card informing that they had left the package in a safe place when I was not at home.
The product is delicious, fragrant and invigorating. Will definitely order again.
19 de febrero de 2026
Opinión espontánea
Respuesta de Teabox
Dear Julian,
Greetings from Teabox!
Thank you for your kind words. We’re glad to hear that you had a good experience with our support team and that you’re enjoying the tea. Your feedback truly means a lot to us.
Had high hopes for this alas…
Had high hopes for this alas disappointing , month later still waiting for tea to arrive , which finally turned up , missed the occasion which it was ment for ,,,,, did get a refund after asking a few times ,,,, Need to use better delivery partners to UK ... cant say what the tea is like as dont drink tea was for a birthday present
6 de marzo de 2026
Opinión espontánea
Respuesta de Teabox
We’re truly sorry to hear about your experience and completely understand how frustrating this must feel. This is certainly not the experience we want for our customers.
To help us look into this and resolve it for you as quickly as possible, we kindly request you to email us at help@teabox.com with your Order ID. Once we receive the details, our team will promptly investigate the shipment status and assist you with the best possible resolution, including a refund if required.
We sincerely apologize for the inconvenience caused and appreciate your patience while we sort this out.
I am totally happy with my new tea…
I am totally happy with my new tea providers! As soon as I placed my order, I began getting emails with information about the tea, how to brew, and also keeping me in the loop about when it was shipped. My order came quickly, even with the global issues happening at this time. I highly recommend this company and the wonderful people who work there, from the growers, the pickers, the packagers, and the sales people.
4 de marzo de 2026
Opinión espontánea
Respuesta de Teabox
Dear Jane. Thank you so much for your wonderful feedback. We’re truly delighted to hear that you’re happy with your new tea and that your experience with us from placing the order to receiving it has been a positive one.
It means a lot to our entire team, including the growers, pickers, packers, and everyone involved in bringing these teas to you. Your kind words and recommendation are greatly appreciated.
We hope you continue to enjoy many more delightful cups of tea, and please feel free to reach out if we can assist you with anything in the future.
Excellent customer service
Excellent customer service. Good communication on delivery updates. Package arrived safely. Well packed and now looking forward to tasting the tea.
16 de febrero de 2026
Respuesta de Teabox
Thank you so much for your kind words! We’re delighted to hear that your order arrived safely and that you were happy with the delivery updates and packaging.
We hope you enjoy your tea. It’s always a pleasure to share a great cup with our customers.
Never received my order.
16 de febrero de 2026
Respuesta de Teabox
Dear Robert,
We’re sorry to hear that you have not received your order.
To help us investigate this for you and assist you further, kindly email us at help@teabox.com with your Order ID and details. Our team will look into the matter promptly and work toward resolving it as quickly as possible.
We appreciate your patience and look forward to assisting you.
Arrived on time
15 de febrero de 2026
Respuesta de Teabox
Thank you for your feedback! We’re glad to hear that your order arrived on time.
We hope you enjoy your tea, and we look forward to serving you again soon.
Respuesta de Teabox
Thank you for your kind feedback! We’re glad you found our tips helpful and appreciated the packaging and communication.
We hope you enjoy your tea and look forward to serving you again soon.
My Tea arrived in a lovely box with enchanting small packets of tea.
My tea hadn't arrived in time ,i sent an email and they responded quickly and the tea was with me in 2 days. My tea arrived in a lovely box, with assorted packets of various teas. The teas are Fresh and flavoursome. I would recommend anyone to try them. It is delicious 😋. I would have liked to share some photos, but it doesn't allow.
7 de febrero de 2026
Opinión espontánea
Respuesta de Teabox
Thank you so much for sharing your wonderful feedback! We’re delighted to hear that your tea arrived quickly and that you enjoyed the packaging and assortment of fresh, flavoursome teas.
Your recommendation means a lot to us! We’re sorry about the photos not being shareable, but your words truly capture the experience.
We hope every cup brings you joy, and we look forward to serving you again soon.
Great experience
Great experience, eady to order , customer service first class , and great product
15 de febrero de 2026
Respuesta de Teabox
Thank you for your lovely feedback! We’re thrilled to hear that you had a great experience with our ordering process, customer service, and products.
We truly appreciate your support and look forward to delighting you with more teas in the future.
Very happy regular customer
I have been a regular customer of Teabox for over 2 years now, and I still look forward to every cup. I drink black tea in the morning, green or white tea in the afternoon, and a herbal tea like hibiscus and lemongrass (my favourite) in the evening. The tea is fresh and flavourful, easily withstands two washes, and the variety available is wonderful.
24 de febrero de 2026
Opinión espontánea
Respuesta de Teabox
Hi Duncan,
Thank you so much for being a loyal Teabox customer for over two years. We truly appreciate your continued support! 🙏
We’re delighted to hear how much you enjoy your daily tea ritual and that the freshness, flavor, and variety keep you coming back for more. Knowing our teas are part of your everyday moments means a lot to us.
Here’s to many more wonderful cups ahead!
Magnificent Teas!
Good info, no delivery problems, great communication.
I took delivery of my first trial box around 3 hours ago & am about to try my fourth sample. These teas are the best that I have tasted since sampling Indian teas in the basement restaurant of a Tokyo supermarket some 40 years ago.
Nuff said. Magnificent!
UPDATE - I bought another box! I feel I'm on a steep learning curve so want to keep the same teas so that I can concentrate on learning more about fewer. I am definitely converted!
21 de febrero de 2026
Opinión espontánea
Respuesta de Teabox
Dear Tugsie,
Thank you so much for your incredible feedback! We’re truly delighted that you’re enjoying the teas and that the experience brought back such special memories.
It’s wonderful to hear you’ve ordered another box and are exploring the same teas more deeply. That’s a fantastic way to appreciate their nuances.
We’re so grateful to have you with us. Here’s to many more magnificent cups ahead!
Best products compare to other brands
Best products compare to other brands. It's unique products they provide. Chamolie tea is best , better than sleeping tablet. All body parts gets relaxation till clock rings.
Pl do keep same tempo in future.
20 de febrero de 2026
Opinión espontánea
Respuesta de Teabox
Thank you so much for your wonderful feedback — it truly means a lot to us! 💛
We’re delighted to hear that you find our teas unique and comparable to the very best. It’s especially lovely to know that our Chamomile tea helps you relax so deeply, that’s exactly the kind of comfort we hope to bring with every cup.
We truly appreciate your encouragement to keep the same tempo and quality, and please be assured, maintaining freshness, authenticity, and consistency will always remain our top priority.
Thank you for being a valued part of the Teabox family.
Authentic Himalayan teas & chai. I feel as though I'm part of a collective.
I've just recieved my first box from Teabox, with the gorgeous FREE seidel glass mug with infuser and lid with the box of chia and 10 packets of tea including Himalayan Wine Black Tea which I can't wait yo try
My Afternoon Tea game has just had an upgrade.
It's beautifully packaged with lots of reminders of the hours of labour that have gone into the production and of course, those who benefit from and rely upon my purchase, there's even a small doll, a poem and photo representing the Himalayan workers which makes it so personal.
It's very charming and the team were checking how I like it - I emailed them a screenshot of the tracking showing it was still in transit to me - so they're very diligent and care about the process.
I'm very excited about trying these authentic tea's and chai's and I've no doubt I'll be learning how to steep the tea properly to get the benefits, so I will follow the guidance provided { I was a hot water over a rea bag kind of tea drinker, not any more}
I'd highly recommend Teabox to anyone who wants to try new, fresh and authentic products with real charm and heritage. . . I feel as though I'm part of the Tea Box international family, a real collective I'm proud to be part of.
19 de febrero de 2026
Opinión espontánea
Respuesta de Teabox
Hi Natasha,
Reading your message truly made our day. Thank you so much for sharing such a beautiful and heartfelt note with us! 💛
We’re absolutely delighted that your first Teabox experience, especially with the Seidel glass mug with infuser, your Chai, and the Himalayan Wine Black Tea has elevated your Afternoon Tea ritual. There’s nothing more rewarding for us than knowing our teas are being enjoyed just as they were meant to be.
It means a great deal that you noticed the small details in the packaging, the poem, and the tribute to our Himalayan growers. Every cup truly represents the care, craft, and dedication of the communities who bring these teas to life. Your words beautifully capture the spirit of what we strive to create not just tea, but connection.
We’re so excited for you to explore the different teas and experiment with steeping and of course, we’re always here if you’d like any tips along the way!
Thank you for being a part of the Teabox family. Your recommendation and enthusiasm mean the world to us. Here’s to many more delightful tea moments ahead.
Excellent tea
Ordered the sample box with free mug and spoon - definitely worth the investment. Excellent selection of teas which I am working my way through - Earl Grey my favourite so far.
If you love tea then the starter pack with free mug is worth it
19 de enero de 2026
Opinión espontánea
Respuesta de Teabox
Thank you for the lovely feedback! We’re so glad you’re enjoying the sample box and that Earl Grey is your favorite so far 😊
Happy sipping, and we hope you love the rest of the selection just as much!
Disappointed
When I was in Darjeeling we were served the most amazing tasting tea, nothing like we have at home. We bought some in the local market, that came in a brown paper bag! When I saw the Teabox advert from Siliguri, I thought I must get that tea again. After spending what I usually spend in a year on tea, it finally arrived. What a disappointment! It is so weak and tasteless, nothing like tea from Darjeeling. What a waste of money. Never again!
14 de febrero de 2026
Opinión espontánea
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