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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

Got my latest order of a mix of spring summer & fall Darjeelings on a nice sale, so that always helps. The order was carefully and accurately packed and arrived safely, however there was a pretty good... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Teabox has spoiled me from purchasing tea from any other company. Their selection is vast, and the descriptions are very helpful (especially when I was a novice and beginning my tea journey). Recently... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

A very reliable shipper of your tea, which comes vacuum sealed, very well packed and delivered typical within one week. Whatever you choose to buy , take their tasting notes with a grain of salt - i... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

This is a wonderful company from what my experience with them has been. I love everything about my Teabox. Wonderfully packaged . Also the cup and filter is so beautiful and functional. The tea... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de té
  2. Exportador de té

Escrito por la empresa

WE HAVE INDIA'S FIRST 100% TRANSPARENT PROCUREMENT TEA PROCESS We have devised a unique tea-sourcing process. We work with the iconic tea gardens of India, and we procure teas within 24 to 48 hours of sampling and keep them under 3-4% moisture levels. Next, we hand sort and clean the whole leaves for impurities, before we vacuum pack and store them in a controlled dehumidified environment. This guarantees their freshness. TEABOX CONNECTS TEA TO PEOPLE. Not to distributors. Not to resellers. But to tea drinkers. Uniting the richest flavors of the finest teas with the curious, the cultivated, and the adventurous, all over the world. The freshest tea you’ve ever tasted, from crop to cup. There is simply no simpler way to experience the wonderful complexity of tea.


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

364 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 58% de las opiniones negativas

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Valorada con 5 estrellas sobre 5

Great quality

Both quality of tea and delivery excellent as usual.Thank you for Kalpana!

17 de noviembre de 2025
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Respuesta de Teabox

Dear Paul,

Thank you for your kind review! We’re delighted to hear that you’re happy with the quality of our teas and our delivery. We also truly appreciate the kind words regarding Kalpana.

Valorada con 5 estrellas sobre 5

We are teapeople

We are teapeople , we like descent cup of Italian coffee . But the rest of the day goes to tea
I was googling Indian quality teas after years of Chinese teas
I did find Teabox in Darjeeling , a serious group of highly dedicated teaproducers
The « surprice box « was indeed a surprice , a very well made teacup with a metal infuser , both beautifull and practical and ten packages of diffirent tea types , some green , breakfast tea and orange pekoen.
The Chinese have found competition in Darjeeling .
I am spoiled with high quality green , white and pu’ehr, but the black teas from India are a class of their own .
Still several packages to sample!!
A great experience in scent , taste and color .
Sukrya Teabox great tea from Teabox

Your sincerely Gerben G of Norway

29 de noviembre de 2025
Opinión espontánea
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Respuesta de Teabox

Dear Gerben,

Thank you for your wonderful review! We’re thrilled to hear that you’re enjoying the surprise box and exploring the variety of teas from Darjeeling.

It’s delightful to know our teas have added to your tea journey, and we look forward to continuing to spoil you with more flavors and experiences!

Valorada con 5 estrellas sobre 5

I’m absolutely thrilled by the service…

I’m absolutely thrilled by the service, the fast delivery, the thoughtful information about tea… but mostly how wonderful the teas are. I’ve never been a tea drinker, but these lovelies make me not only a tea drinker, but a tea lover! I can’t wait to try them all, so I can name my favourite…

21 de noviembre de 2025
Opinión espontánea
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Respuesta de Teabox

Dear Kathy,

Thank you for your lovely review! We’re thrilled to hear that our teas have turned you into a tea lover and that you’re enjoying the service and information along the way.

We hope you have a wonderful time discovering all your favorites!

Valorada con 5 estrellas sobre 5

Delicious

I was given a delicious chai tea at a friends house and it stuck with me. I found out where it was from and off I went to order the trial pack. Slightly nervous about the delivery after reading reviews but after waiting patiently the tea arrived and it is absolutely beautiful. So smooth.
I have loved chai for many many years and I am so happy to have found this brand. There is a price tag on the item but it’s my treat to me.
I don’t love all the emails while waiting, for me they could be quick short messages.

24 de noviembre de 2025
Opinión espontánea
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Respuesta de Teabox

Dear Jess,

Thank you for your wonderful review! We’re so glad the chai lived up to your expectations and that it’s now your special treat.

We also appreciate your feedback on the emails and will keep it in mind to make your experience even better.

Valorada con 5 estrellas sobre 5

Their tea is incomparable

Their tea is decent for the flavor and production process, and their customer service is quick and sincere.

The price may not be very approachable but there's no other place that I can buy the same quality of tea for the similar prices in Japan.

21 de noviembre de 2025
Opinión espontánea
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Respuesta de Teabox

Dear 山室洋子,

Thank you for your kind review! We’re delighted to hear that you’re enjoying the quality and flavor of our teas, and that our customer service has met your expectations.

We truly appreciate your support and look forward to serving you again!

Valorada con 1 estrellas sobre 5

Order appears to be lost

Order appears to be lost, nothing shows on the tracking. Avoiding giving a refund and now radio silence. Avoid!!!

12 de noviembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Teabox teas are the absolute best…

Teabox teas are the absolute best without any comparisons. I have been a long time tea drinker growing up drinking tea. I have tried many different brand teas. My parents were strict tea drinkers from the UK with English breakfast tea brewed every morning and with every meal. I love teabox tea and will be a lifelong consumer. Once I tried the best, Teabox, I wont give it up. Anyone who trys it will love it, too.

6 de noviembre de 2025
Opinión espontánea
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Respuesta de Teabox

Dear Deb,

Thank you for your wonderful review! We’re thrilled to hear that Teabox has earned a place in your daily tea ritual and that you’re enjoying it so much.

We look forward to being part of your tea journey for many years to come!

Valorada con 1 estrellas sobre 5

Order Cancelled by Teabox – Refund Still Pending After 45 Days No reply on Email followup

I placed an order (Order ID 324010) on 14 September 2025. As the order was cancelled from Teabox and not delivered, I request a refund.

Despite sharing all proofs and transaction details on 22 and 23 September, and sending multiple follow-ups (including on 28 October and 30 October 2025), there has been no refund or proper response from Teabox.

Their only reply (on 28 October) was a generic note stating that the issue had been “escalated to the right team”—but no refund confirmation.

It’s disappointing that a teabox brand chooses to ignore repeated follow-ups. The over 45-day delay for a simple refund, and that too for an order cancelled on the Teabox end, shows how poor the after-sales service really is.

Order placed, refund confirmed, proofs shared, yet no action, completely unprofessional experience.

14 de septiembre de 2025
Opinión espontánea
Valorada con 4 estrellas sobre 5

Teabox is quite a treasure hunt

I first found Teabox a few months back on Facebook and had ordered their trial pack of 10 different flavours, all of which were delightful, with a special mention to Jaipur masala, Wayanad cardamom and Kolkata Kadak chai.
I repeated that order and got more of their cute stemless glass goblets and the even cuter steel spoon to measure the leaves. I became a fan.
Then I tried the Ayurvedic pack which did not agree with me much as most of the flavours had too much mint, which I feel is an appetite suppresser, at least to my taste buds and nose.
I even bought the white tea - spring silver needle, as I love white tea.
Being from an old tea family myself, which was once famous for their roasted tea, I had to try your roasted tea and was pleasantly surprised. I even tried your Jasmine tea. I loved the flavours of all.

6 de noviembre de 2025
Opinión espontánea
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Respuesta de Teabox

We absolutely loved reading about your Teabox treasure hunt! 💛
So happy to hear you enjoyed the trial pack and found favourites like Jaipur Masala and Kolkata Kadak. And thank you for the honest note on the Ayurvedic pack — we’ll definitely keep that in mind for future blends.

It’s always a joy serving a fellow tea enthusiast — welcome to the Teabox family! ☕🌿

Valorada con 5 estrellas sobre 5

Guter Tee

Guter Tee, schnell und unkompliziert verschickt.

3 de noviembre de 2025
Opinión espontánea
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Respuesta de Teabox

Liebe Maha,

Vielen Dank für Ihre nette Bewertung! Wir freuen uns, dass Ihnen der Tee gefällt und die Lieferung schnell und unkompliziert war.

Valorada con 5 estrellas sobre 5

Prompt and informed delivery of a tea…

Prompt and informed delivery of a tea that is a delight to the palate.

21 de octubre de 2025
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Respuesta de Teabox

Thank you so much! 🌿 We're delighted to know the tea reached you promptly and that it’s bringing you joy in every sip. ☕💛

Valorada con 5 estrellas sobre 5

The fresh and intense atoma and flavour…

The fresh and intense atoma and flavour is exceptional. I live the variety of choice, but my favourites are the chais. They have become the indispensable wake up cup in mornings.

18 de octubre de 2025
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Respuesta de Teabox

So lovely to hear that our chais have become part of your morning ritual! ☀️☕
We’re thrilled you’re enjoying the freshness and flavour, it’s what we strive for in every cup. 💛

Valorada con 5 estrellas sobre 5

I am enjoying the chai teas

I am enjoying the chai teas, which are all quite different. Its a nice starter set. It arrived quickly with lots of delivery communication.

18 de octubre de 2025
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Respuesta de Teabox

So glad to hear you’re enjoying the chai collection! ☕💛
Each blend has its own little story, we’re happy they all reached you quickly and added some warmth to your day. 🌿

Valorada con 5 estrellas sobre 5

Highly recommended

Excellent diversity and quality of products. The customer service experience is superlative. This is my most favourite tea retail company and I have been ordering from Teabox since a long time. Thank you for doing what you do!

20 de octubre de 2025
Opinión espontánea
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Respuesta de Teabox

This absolutely made our day! 💛
Thank you for your continued love and trust, it means the world to us. We’ll keep doing our best to make every Teabox experience a delightful one. ☕🌿

Valorada con 4 estrellas sobre 5

Its Nice Tea

Its Nice Tea. Different taste.

8 de octubre de 2025
Opinión espontánea
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Respuesta de Teabox

Thank you! 😊 So glad you’re enjoying the taste, here’s to many more cups of Teabox tea! ☕🌿

Valorada con 5 estrellas sobre 5

I do not drink coffee

I do not drink coffee. I am a life long tea drinker.
I've been ordering from Teabox for several years-generally 2 to 3 orders a year. The tea comes vacuum sealed and until this new tariff fiasco it has arrived within about 7 business days and sometimes even faster. The tariffs have slowed down delivery.
What do I like about Teabox?
There is great variety of teas. They are fresh and well packaged with a minimum of waste. While some teas come in fancy packaging, most do not. Teabags are also available. I buy them only if I am traveling.
Teabox is a solid company with excellent tea and customer service.

10 de octubre de 2025
Opinión espontánea
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Respuesta de Teabox

Thank you so much for your continued trust and for being part of the Teabox journey over the years. 🌿☕
It means a lot to hear this from a lifelong tea drinker! We’re grateful for your understanding about the recent tariff delays and thrilled that you continue to enjoy the freshness and variety we strive for in every cup. 💛

Valorada con 5 estrellas sobre 5

The finest teas!

Teabox sources the finest teas (by far the finest I've ever tasted) and vacuum seals them while they're super fresh. Then, they ship them to you (to me!) quickly.
They have a huge selection of single estate Indian teas, all with their own web page and evocative tasting notes.
Also, their customer service is wonderful - fast, very friendly and efficient.

9 de octubre de 2025
Opinión espontánea
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Respuesta de Teabox

Dear Caitríona,

Thank you for your wonderful review! We’re thrilled to hear you’re enjoying our single-estate teas, freshness, and customer service.

We truly appreciate your support and look forward to delighting you with more teas!

Valorada con 5 estrellas sobre 5

Shipment was quick.

Shipment was quick.
So many wonderful teas to try. So far I've tried 2 yummy chai teas.
These teas are ALL black teas, in case you were looking for a decaffeinated option.

18 de septiembre de 2025
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Respuesta de Teabox

So happy to hear your teas arrived quickly and that you’re loving the chais! ☕💛
You’re right, our chai blends are all black teas, but we do have some naturally caffeine-free options if you ever want to explore those next. 🌿

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