Teaflight Opiniones 95

They must pay Skyscanner a big commission, as I don't understand how it listed as "Recommended ".

Awful company, issued me a ticket without luggage (23kg).

They still refuse to rectify and keep trying to send me same wrong ticket.

Will have to do a backcharge with bank to get my money back.

Was worried initially due to the reviews. Fortunately, the ticket is legit and managed to do online checkin with my airline. Just make sure to double check the flight itinerary with the airline support as well. Overall, teaflight seem like its not a scam from what I experienced. Perhaps they might just take some time to reply the support with booking issues so take note.

The worst third party booking provider I have ever dealt with. So, a brief summary of my experience. Booked a return flight for 2 passengers from MEL to OOL. Paid. Hours later got emails with e-ticket number/PNR. Went to manage booking on the airline website. One e-ticket number worked and I could see our flight (the return flight). The e-ticket number for the first flight was incorrect. Called Teaflight at lunch time today. Was told they will look into it and call me. As I hadn't received a call back, I called when I got home from work around 7 hours later (2nd call). Was told they are still looking into it and suggested to wait 24 hours. Called airline. They couldn't find us on the first flight. Called Teaflight a third time. Finally got a working e-ticket number. Went to manage booking on airline website. Passenger names are different (no middle name) to the names on the return flight (middle names included). My son is stated as an adult on the first flight even though he is stated as a child on the return flight. Airline said the tickets for the first flight aren't paid for. Rang Teaflight a fourth time today and was told that they need to call the booking agency and can I please call back in 20 minutes as they are working on it. Received a call from the manager on a Singapore mobile who said that they will aim to resolve it by tomorrow. Made an excuse that the payment wasn't accepted by the airline - even though the second flight is paid for. All in all, an absolutely horrible experience riddled with mistakes and questionable conduct. PLEASE PLEASE PLEASE never us this company! Even if the ticket is much cheaper, you will regret it later. I travel often and use third party providers regularly, however, I have never used Teaflight before and never will ever again. They are shockingly hopeless and have caused so much frustration and wasted time.

Booked, and they provided me with an acknowledgment right away. Emailed the e-ticket within the day. The customer service is responsive.

Paid for 3 return flight tickets. Return legs were issued and valid. Outbound legs were never issued - fake PNR, airline had no record. Teaflight stalled for days with "still checking with ticket office" emails. Avoid at all costs.

Tea flight. Com scammers. They cheat more money from customers.please don’t book in this website.
If you cancel or change booking they will deduct half of your ticket money.
I booked for my mother two way ticket, my father died on November 1 st. As per Hindu customs she can’t travel for 1 year.
Because of these unexpected situation I asked them to cancel. I booked for 481 $ they only agreed to refund 218$ .
So please don’t book via these website.

Lousy customer service..no response..Push blame away...NONONO to this service/platform... 1 star is the minimum i can go...I would give a 0 star review...they dont even deserve any star...

Very unpleasant experience, booked an expensive ticket but wouldn't allow me for refund when my trip change, wouldn't help negoiate with the plane company.

SCAM !!!! right after i booked a flight and payed they emailed me FAILED TO ISSUE TICKET and the money will be refunded through the original payment method but until now i didnt receive any !! been trying to email them but not replies 🫩

and i badly needed that money to book a new one

Ok guys, I’ve seen a lot of negative comments, and honestly I was also a bit hesitant to go with them. Given the high ticket cost in other platform, I decided to take a chance because I also saw many positive reviews.

My overall experience has actually been genuinely good. I booked two tickets under separate bookings and the process was smooth. On one of the tickets, the date of birth was swapped, but I called the airline directly and they corrected it without any issue. I called their customer service and they were very polite. They assured me that the DOB change wasn’t a big issue, and they even called me back within the 4 hours they promised.

They take your booking first and then need some time (for me it was within 24 hours) to provide the confirmation code or the airline booking reference. I’m not sure how their backend works, but they do complete it in the end. My trip was from Singapore to India

I booked a flight with VietJet Air through teaflight.com. When I attempted to check in online, the website could not find my booking reference, which honestly made me quite scared.

I immediately reached out to both teaflight.com and the airline. While the airline did not reply, VietJet Air's response was absolutely outstanding! They called me immediately after reading my email and took quite some time (around 10 minutes) to talk the situation through with me.

They were able to check me in and promptly sent me the boarding passes via email afterwards.

I believe the core issue was with the airline, as I was in Thailand and was automatically redirected to the VietJet Air Thailand page where I could not check in. I needed to use the international VietJet Air page instead.

Regardless, the swift reaction and the exceptional phone service from teaflight.com —prompted by my booking query—was superb.

This company operates like a scam. When booking the ticket, they reversed my first and last name, and when I requested a correction, they tried to charge an unreasonable fee (even though the airline confirmed that no fee was required).
After multiple attempts to resolve the issue, Teaflight consistently failed to provide any satisfactory service. I eventually had no choice but to request a refund.
However, not only did Teaflight refuse to clearly disclose the refund amount, they even demanded a hefty processing fee upfront. This is essentially a fraudulent platform.

FLight ticket was not issued and no refund given. Emailed them but no reply.
Called them but the phone number is not working

Booked a scoot flight via skyscanner in Oct 2025, flight in is Nov 2025. When my parents reach Changi airport, they went to self check-in counter with the help of a staff. the staff demanded a booking reference from scoot. but as teaflight will only send their own booking reference number instead of scoot's, so he rejected us and move us to counter check-in instead. everything was alight with counter check-in, it scared the sh*t out of me haha. but all is well.

So, I booked return flight from Sunshine Coast to Melbourne. They were $330. To book on any other website was around $750+… I received my Jetstar flight booking reference within 3hours. And my Virgin flight booking reference within 24hours.
I thought I had been scammed, but both flights are loaded in my Jetstar and Virgin apps. When I emailed Teaflight to ask for my itinerary, they sent me screen shots of what looked like to be within my own personal Jetstar and Virgin account login.. I never received ‘tickets’ or a streamlined itinerary.
But I have phones both airlines and am confirmed on the flight.

Great service, got the tickets in less than 24 hours. Didn’t have any issues. I actually called them right after the purchase to confirm it all went through after reading some negative reviews. I got through immediately and the customer service was helpful. Thanks!

This company is a terrible choice. This company is advertised as a preferred choice by skyscanner; no doubt theres a kickback system from all the money they cream off the customer.

The initial flight offer is always the cheapest, then when you go and book it, they will say something like the airline has increased the price due to a lot of seats being booked up, but then I thought why not see what other sites are saying. Trip.com kept the price the same and I checked this after I had booked with TeaFlight.

That wasnt the end. I always add luggage at a later date just in case my plans change. The luggage was 64 pounds extra compared to trip.com's 22 pounds.
I couldnt book this through the website, I had to send an email to request this.

Their website is obscure and you cant change your booking or add anything to it.

Dont use this service. Its the closest you will get to a scam. They will slowly fleas you and you will end up paying a lot more than if you just went with a normal company.

I booked a ticket from SG to IN. It was significantly less on price. There were a few calls I had to make to the customer care as it was my 1st time, they too did a fad job! Just wanted to share my experience.

Scam!!!!!!! Do not book!!!!! I purchased tickets no ticket came through they send me an old screenshot and changed my name!!
I spoke to the airline and they could not find my booking and needed to speak with them. They told me that I was given the confirmation after numerous or emails I had to buy another ticket and I am now money down I am going through my bank regarding the fraud from this company. I’ve also reported to action fraud and I’ve also emailed sky scanner why they are advertising scamming companies . Honestly avoid!!!!!!

Seems to have worked for me. Domestic return flight with Virgin Airlines in a rush. Booked for 4 people and saved about $420.

Things to note/warnings:
1) The flight was urgent, next day. After ordering from Teaflight, I first got an email that it will take 48hrs to confirm the flight. Which totally freaked me out, but within 1 hour the first flight was booked and 2 hours after the return flight was booked. FEWH! So if your buying for a flight within the next 48hrs, I would say avoid as it might be a risk.

2) The booking was split into 3 flight bookings with the same airline. I think the reason for this is they were not able to find seating for my family to sit together since the flight was very full, so Teaflight separated us and created multiple bookings. The problem was I had no idea they did this, only one incomplete reference number was given. I had to call the airline who were able to find the other reference numbers but it took the airliner 1 hour to find the missing reference. Needless to say, airliner was not happy I called them. They wanted me to contact Teaflight to fix this issue but I was running out of time and could have missed my flight since Teaflight takes a few hours to respond

3) Teaflight couldn't book the baggage allowance in time for the first flight, so it was auto refunded. But only for the first flight. The second flight was booked with the allowance but I didn't even need it since the second flight already came with allowance. Their system does not allow purchasing allowances for single flights. I was able to directly purchase baggage allowance for the first flight from the airline check-in website.

4) I have managed to receive email responses from Teaflight. The response time is not fast enough though, between 1 hour to 5 hours. As such, they were not able to complete my request in time and I lost $78 for an addon that I didn't need. (Auto booking happened 3 hours after the original order, but Teaflight didn't read my email for 5 hours)

5) I tried to book another flight with them to see if I could continue to get savings, but the second booking had no savings at all. So I suppose this was just a introductory rate?

Summary:
If it works, and you know what you are doing, you may end up saving a few $$. For me $420 savings wasn't bad after all and was worth making the booking with Teaflight despite some headaches.

Lessons learned:
Always check the rates as future bookings may not give you the best rates against other competitors or the airline direct.

Don't buy addons with the flight since you can't buy for individual flights and its slightly more expensive. Wait for booking to confirm and then buy any addons direct from the airliner.

Expect slower responses, so if your flight is urgent, don't buy from Teaflight.