I'm sorry I cannot recommend this company. After purchasing their phone I sent it back and I understood being charged a restocking fee but they charged me over 150 or so because the new never used pho... Ver más
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Consulta las opiniones de los clientes
Yolani was immediately helpful and patient. She understood my questions and walked me through the steps to make the changes I needed. I like the Wisephone and will probably never use anything else!
Tina made our experience great!!! My husband and I are both definitely "techless" as in very minimal technical skill when it comes to mobile devices. Tina very patiently walked us through every ste... Ver más
Amazing device, very excited to get to know all the minimal features. With two days I already feel much freer, like I can use my technology not the other way around! The support team is phenomenal as... Ver más
Información sobre la empresa
Sobre Techless
Escrito por la empresa
We lead people to live fully with healthy technology.
Our mission is simple: We help you overcome digital addiction, rebuild relationships, and embrace life to the fullest.
That’s why we created Wisephone, our minimalist smartphone solution designed to prioritize everything you need, without the unnecessary distractions. By focusing on essential features that truly matter, Wisephone empowers you to cultivate deeper relationships, nurture your well-being, and pursue your passions. At the same time, it helps restore your sense of freedom from digital overload, enabling you to redefine your relationship with technology.
Break free from the cycle of endless updates and experience a calmer, more mindful approach to modern living. Choose Wisephone™ and discover the liberating power of healthy technology. Join us in this empowering journey!
Información de contacto
701 Brazos St , 78701, Austin, TX, Estados Unidos
- 512.676.5496
- hi@techless.com
- techless.com
4,4
Excelente
399 opiniones
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Yolani is great and very easy to…
Yolani is great and very easy to communicate with. She is patient, polite & provides clear instructions and answers. I have spoken with her several times and have been pleased with her service and demeanor each time!
11 de noviembre de 2025
Opinión espontánea
Respuesta de Techless
Thank you for sharing this kind feedback about your experience with Yolani. I am happy to hear that each interaction with her has been positive. She brings a calm and patient presence to every conversation, and it means a lot to know that her clear communication and support have consistently helped you.
We appreciate you taking the time to recognize her. Your experience matters to us, and we are here anytime you need assistance.
Helpful Agent
Helpful Agent: I called yesterday to try to get my an already used Wisephone set up. I had originally bought the phone for my son. He used it for a few months and then switched to a different phone. I called and emailed and explained the situation and said I wanted to set it up for my daughter. The agent that I spoke to the next day was very patient and clear (Zazi). We discovered the problem that I was having with the sim card was because that sim card had already been used. He helped me order a new sim card, free of cost and explained what I needed to do next. Again, very helpful and clear.
The reason I took off one star is because I had explained via email and phone that the phone had already been used by my son, it seems like right away a tech person would know that the sim had already been used and the person that emailed me back (not Zazi) could have started with, you need a new sim card.
Update: After receiving the sim card and still running into road blocks, Zazi remained patient and stuck with me and we finally figured out the issue.
10 de noviembre de 2025
Opinión espontánea
Respuesta de Techless
Thank you so much for taking the time to share this detailed experience. I am delighted to hear that Zazi was patient, clear, and able to walk with you through the process. He has a gift for breaking things down step by step, and it means a lot that his support made a difference as you set the device up for your daughter.
I also appreciate your honest feedback about the earlier part of your experience. You are absolutely right that the situation with a previously used SIM card should have been identified sooner. Your note helps us improve how we assess these situations on the first pass, and I am grateful you pointed it out. We will use this to support better families reactivating a device.
Thank you again for your patience and for giving us the chance to make things right. I am glad everything is working now, and we are here if you need anything moving forward.
I struggled to get my new phone set up
I struggled to get my new phone set up. Customer service was very kind and helpful. I spoke to both Anthony and Yolani.
10 de noviembre de 2025
Opinión espontánea
Respuesta de Techless
We’re glad Anthony and Yolani were able to assist you with setting up your new Wisephone! Our team always aims to make the process as smooth and supportive as possible. Thank you for your patience and for sharing your kind words!
Wisephone has been a great experience
We got a Wisephone II for our 13-y-o daughter. It is the closest thing we could find to what we think is a responsible way of handling addictive smartphones + young people. It’s been pretty great having basically one-on-one tech support from the company. And although it’s been a trade off having Google Maps & Spotify as a part of the device (she tends to use Google Map reviews like a social network …. and Spotify she became addicted to and actually deleted it herself … and now kind of regrets it - ha!), but I see what the company is doing: they’re trying to walk a really fine line between creating something practical and useful (harnessing the best of the smartphone world (ie, GPS, music)), but keeping out as much of the bad as possible. It’s a difficult line to walk and there’s no perfect way to do it — someone’s always going to think it’s “too much,” or “too little,” tech. I’m just glad they’re out they’re trying and that there are enough people to help them stay in business. And I see people here complaining about their return policies and feeling nickel and dimed….I get that. It’s not totally untrue — their policies do not feel as generous and simple as “the big guys.” But those standards have been set by MASSIVE corporations like AT&T, Verizon, etc. Have you seen how much money these people have just for advertising alone???? They must spend the equivalent of the budget of a feature-length film every other month, complete with genuine A-list actors. They have gobs of $$. They can afford to give you “free” $1100 phones. So, yeah, their customer service policies are going to be super breezy. This, though, is a tiny, mom and pop-style operation. They probably don’t feel they have the flexibility to lose $$ on people trying things out (I’d personally encourage them to try experimenting with more flexibility in these regards — it might actually be the best thing overall for their bottom line …. but I do see where they’re coming from). I think so long as you know what you’re taking on, and you’re willing to have a flexible open mind, it can be a great experience. It has been for us.
8 de noviembre de 2025
Opinión espontánea
Respuesta de Techless
Thank you so much for taking the time to share such a thoughtful review! We truly appreciate your recognition of the careful balance we aim for, providing a phone that isn’t overly minimal yet still far from a full-fledged smartphone. Our goal is to provide just the right amount of helpful tech without crossing into distraction. We’re also grateful that you noted our approach differs from that of big tech, as we don’t offset costs by selling user data, and our policies adhere to fair industry standards. It’s a joy to hear that your daughter’s experience has been positive and that our team has been able to support you along the way. Your understanding and encouragement mean the world to us—thank you!
Andrew was helpful and went out of his…
Andrew was helpful and went out of his way to enable me to take advantage of the current codes that were offering discounts on my order.
4 de noviembre de 2025
Opinión espontánea
Respuesta de Techless
We’re thrilled Andrew could go the extra mile to help you take advantage of the discounts! He’ll be happy to hear your kind words.
Excellent Customer Service
I had an excellent experience interacting with Yolani. She was kind, and her replies were prompt and thoughtful. I couldn't be happier.
4 de noviembre de 2025
Opinión espontánea
Respuesta de Techless
We’re so happy to hear that Yolani made your experience smooth and enjoyable. She’ll be thrilled to know her kindness and care made a difference — thank you for sharing!
Spoke to Anthony
Spoke to Anthony. Very professional as always, but you guys need to get on top of app requests, please.
7 de noviembre de 2025
Opinión espontánea
Respuesta de Techless
We really appreciate your kind words about Anthony — he’ll be glad to know his professionalism stood out. And thank you for the feedback! We hear you loud and clear on app requests and are actively working to expand the lineup in meaningful ways. Your patience is greatly appreciated.
I had the best experience with Yolani
I had the best experience with Yolani! Not only was she very patient and kind, she was incredibly sweet and reassuring. She was determined to fix the problem, and never gave up!
She followed up, and made the entire situation great!
She is a valuable asset to Wisephone!
Eve Adams
6 de noviembre de 2025
Opinión espontánea
Respuesta de Techless
We can’t thank you enough for such a heartfelt review! Your kind words mean the world, and we’re thrilled that Yolani’s care and persistence turned things around. She truly embodies the heart of our team, and we’ll be sure to celebrate her for this!
Yolani was great
Yolani was great, helped me change my account from which to charge monthly subscription. Polite, clear, and patient.
5 de noviembre de 2025
Opinión espontánea
Respuesta de Techless
Thank you for sharing your experience! We’re so glad Yolani was able to assist with updating your account and made the process clear and easy. We’ll be sure to pass your kind words along to her — she’ll be delighted to hear them!
Yolani was excellent with set up of a…
Yolani was excellent with set up of a new subscription and new phone number. This will be used by my daughter and I hope it is a great alternative to a smart phone. Praying she will like it!
5 de noviembre de 2025
Opinión espontánea
Respuesta de Techless
Sarah, thank you so much for sharing this wonderful review! We’re delighted that Yolani made setting up your daughter’s new Wisephone and subscription so easy. Choosing Wisephone is such a meaningful step — it looks like a regular phone on the outside but is designed with safety and simplicity at its core. We hope your daughter loves it and that it brings your family peace of mind!
really wonderful so far
really wonderful so far. Yolani was great and helpful
5 de noviembre de 2025
Opinión espontánea
Respuesta de Techless
We’re thrilled to hear your experience has been wonderful so far and that Yolani could be of help. She’ll be overjoyed to know her support made a difference — thank you for taking a moment to share this!
I no longer struggle with pornography…
I no longer struggle with pornography on my smart phone because of the Techless phone. I am also way more productive.
23 de julio de 2025
Respuesta de Techless
Wow – thank you so much for sharing your experience! It’s incredibly encouraging to hear how Wisephone has helped you build healthier habits and boost your productivity. Stories like yours inspire our team to keep providing technology that supports intentional living. We appreciate your trust in Wisephone!
Very helpful
Very helpful! Yolunai helped me to understand how to set up my wise phone, and patiently answered any questions I had.
3 de noviembre de 2025
Opinión espontánea
Respuesta de Techless
We’re so happy to hear that Yolani was able to guide you through the setup process so patiently and clearly. She truly has a gift for making things simple and stress-free — we’ll be sure to pass along your kind words!
Very helpful to get back on service
Very helpful to get back on service. Thank you Yolani for the help.
31 de octubre de 2025
Opinión espontánea
Respuesta de Techless
Hi Michael, thank you so much for your kind review! We’re so glad Yolani was able to help you get your service back up and running smoothly. She’ll be delighted to hear your appreciation!
Great customer service
Every time I call, the techs are extremely kind and patient with me. I am totally clueless with technology and they are always willing to help me sooo much! Thank you for being a wonderful customer service company! The last one to help me was named Yolani, and she was very kind!
31 de octubre de 2025
Opinión espontánea
Respuesta de Techless
We cannot thank you enough for such a kind and heartfelt review! Our team truly takes pride in offering patient, caring support — especially for those who don’t consider themselves tech-savvy. We’re thrilled to hear that Yolani and the rest of the team have made your experience so positive. Thank you for being part of our community!
Zazi is awesome …
Zazi provided excellent customer service. Very helpful and patient.
31 de octubre de 2025
Opinión espontánea
Respuesta de Techless
We really appreciate your wonderful feedback! Zazi will be so happy to hear that his patience and helpfulness made a positive impact. Thank you for taking the time to share your experience!
Anthony took care of my billing issue…
Anthony took care of my billing issue and refunded me the erroneous payments, all I had to do was give him my IMEI.
30 de octubre de 2025
Opinión espontánea
Respuesta de Techless
Thank you so much for your 5-star review! We’re so glad Anthony was able to resolve your billing issue quickly and make the process smooth for you. We’ll be sure to pass along your kind words to him!
Jay at Wisephone was awesome
Jay at Wisephone was awesome! He responded quickly and answered my question. Thanks to his help, I’m really enjoying my new Wisephone it’s exactly what I was looking for!
30 de octubre de 2025
Opinión espontánea
Respuesta de Techless
We can’t thank you enough for such a kind and thoughtful review! We’re so glad to hear that Jay was quick and helpful in answering your question, and that you’re loving your new Wisephone. It’s wonderful to know it’s exactly what you were looking for — welcome to the Wisephone family!
Zanzi was excellent in resolving my…
Zanzi was excellent in resolving my issue in setting up my wise phone. He was clear, kind, and patient.
28 de octubre de 2025
Opinión espontánea
Respuesta de Techless
Kailey, we’re so happy to hear this! Thank you for taking the time to share such kind words. Zazi will be thrilled to know his clarity, kindness, and patience made a difference in your Wisephone setup experience. Our team takes great pride in serving with care, and feedback like yours means the world to us!
Good customer service after I emailed multiple times
I had a very difficult time setting up my phone at first - I accidentally put the wrong sim card in and did not know that. I did not know the white credit card looking thing held the new sim card, so I spent 2 weeks trying to troubleshoot and speak with IT and I did get very frustrated with the amount of time it took to get it resolved and that there was not a phone number I could find at first to call to speak with a person.
Zazi and I were finally able to resolve it and figure out I had the wrong sim card in, after a few days of working on it.
Thank you for your help. I did appreciate Zazi's help after I asked to speak with a manager. I do better with people who can respond to me like I am a human versus scripted responses. Thank you!
22 de octubre de 2025
Opinión espontánea
Respuesta de Techless
Hi Chanea, thank you so much for sharing your experience! We’re so glad to hear things were finally sorted out and that Zazi was able to help you get everything working. We completely understand how frustrating setup challenges can be – especially when the fix turns out to be something small but tricky to catch! Your feedback about more human, personal communication really resonates with us, and we’re working hard to make sure every interaction feels that way. We truly appreciate your patience and understanding through it all.
If you ever want to reach out to us, feel free to call us at 512-675-1820 or send an email to hi@wisephone.com. We're here to help and look forward to hearing from you! Thank you!
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