Telkom Opiniones 

Telkom insurance is the worst.

Firstly the claim took around a month to finalize while they advertise 7 days for lost/stolen devices. Did not receive feedback until I called and emailed multiple times for them just to tell me these a backlog and it's currently in a line to be processed.

Enormous excess fees of R5600+ for a phone that currently cost R5900.

The questions ask while processing the claims are an attempt to get you to answer incorrectly so that they can deny your claim.

No where does my contract states anything about insured cell number yet they question about your insured number being in slot 1 for dual sim phones.

Really worst insurance company ever.

It is my second claim for the same phone in less than one year but on my contract states second claims are 10% of total value + an additional R1000. I have no idea how they got to R5600+ excess fee. They are attempting to avoid my claim with an enormous excess fee.

The contract I signed upon taking the insurance states as follows.

Excess

Basic Excess (every claim) 10% of claim costs, minimum R500

Additional Excess for claim within 6 months (all bands) R500
Additional Excess for 2nd claim within 12 months R1 000
Additional Excess for 3rd claim or more within 12 months R2 000

I have now requested contact details of a manager to get a face to face meeting as I would like to find out how they got to that excess fee and why the company advertised 7 day finalization on claims when they actually take around 1 month.

I will be taking legal action as they have denied a previous claim a few years ago due to me not have a telkom simcard in the phone at the time of it being lost but their network is unreliable. I was a courier and provided them proof of the network issues I was having. I was forced to put a different sim so that I could use my maps as it was a requirement of my job. They continued to deny my claim.

Seriously do not use telkom insurance.

Insurance Claim - 2100396672 [#Ref: 2793901] [#Ref: 2805831] [#Ref: 2872303]

What a disappointment! I have never experienced such bad service in my entire life. These people don't know what they are doing. I started my claims process in March till date I keep on calling the call centre an getting different feedback from different agents. Some are telling that the device is available on stock, it has been ordered and will be delivered in 7 to 14 working days. That was last week and 2 days ago. Today the agent is telling me that it is not yet ordered. I have even lost any hope of getting my device.

If I could give this billing department a 0 rating I would.

Since March 2024 I've been trying to change my debit order date with Telkom, from the 25th of every month to the last day of every month. I was initially informed that the debit order date can not be changed for the same month but instead only for the following month, April 2024.

End of March comes along and as expected they attempt a debt but of course no funds are available and i get charged a missed debit fee of just over R200, which at this point I'm kind of ok with.

April 25th, again I receive a notification via sms for a missed payment, don't forget the missed debt payment notification.

May 25th, again missed payment + fee for missed debt.

Today 26 June again a missed payment and again informed of a missed payment penalty fee???

While every month I'm calling to resolve the issue. I spoke to a lady today, 26th June 2024, LIZAH MKUTA the same lady whom I spoke to on the 11th May 2024 (she even confirmed the dates). This lady confirms that she changed the debit order date on the 11th May 2024, stating that she informed me that the changed date will only be effective in June. Today she tells me about pro-rata amount that ill be paying this month. A double debt that will be going off next month (July 2024) and once again a missed debit amount of just over R200!!!

Telkom please tell me why are you trying to ROB me!!!

and why are you managers never available???

How do we resolve this issue, I'm happy with my line but the billing department is terrible!!!

I called in regarding my Wi-Fi the lady that helped could not even explain why their service! so bad!!! I have been having the same problem each month with regards to the billing, I call in every month to ask the same question and they say no we charged you an extra fee because Ur Wi-Fi was switched off, Did I ask you to switch it off!!!! just because you don't do your job at accounts and check if payments have been made on time you switch off and have the nerve to keep demanding extra money you service is sh!!! there is worst words to use for this thing you call the best mxm and PLEASE I SENT AN EMAIL TO CANCEL MY CONTRACT AND I WANT MY MONEY BACK FOR THE MONTH BECAUSE I PAYED FOR SOMETHING I CANT EVEN USE MXM

After neglecting to recharge my SIM card for three months, my number was reassigned to someone else. I'm astonished by this situation, especially since I now need to use it for WhatsApp and banking apps. Telkom's actions are unacceptable, and I'll avoid their SIM cards in the future.

After neglecting to recharge my SIM card for three months, my number was reassigned to someone else. I'm astonished by this situation, especially since I now need to use it for WhatsApp and banking apps. Telkom's actions are unacceptable, and I'll avoid their SIM cards in the future.

The manager is completely incompetent and does not know how to do something as basic as cancel an LTE line.
There also seems to be fraud on my account as the LTE is registered in the name of a business I have never heard of and apparently Telkom can do nothing about this

I will never make use of any Telkom services in the future

WAITING MORE THAN 18 DAYS FOR FEEDBACK ON A CLAIM

Network and additional premium without my concern.
I opened an account on Telkom, our contact was for router and sim. The agreement payment is R239.
Guess what they've added some premium without my concern. Now I'm paying more than R239. This month I've to pay R739. This is really bad guys. And to cancel the contract the amount cost is around R1 000 and more.

its a shame that you don't get an option for no stars.
They do not provide any service so they don't deserve a star. I would not suggest anyone to make use of Telkom not even my worst enemy

Internet connectivity issues the entire day

Telkom The Grove mall need to get people that is willing to assist. The look you get when entering as if they are doing you as a customer a huge favour. Sit there and chatting to each other like You as the customer is not even there. The attitudes are bad. Will most definitely never go there again and will surely have our contract stopped. If you have hours to go waste, go to The Grove Telkom. Pack in a whole lot of patience, as you will need it.

The ONLY Star given here is for Lehlohonolo who was the ONLY helpful consultant to sort my internet issue out after 7+ previous consultants were either lying, incompetent, sending me pillar to post, and/or just hanging up on me after unfathomably long wait times on the phone (Calls are NOT free, by the way. So IMAGINE how much airtime one has wasted on this one venture). One phone call, I waited 15+ minutes while the consultant went to check with her supervisor. If I had not hung up myself, I would still be on hold!!

Lehlohonolo is the ONLY good thing about Telkom and he deserves all God's praises!!!

Otherwise, Telkom is an incompetent company masquerading as a network provider! I have NEVER been so frustrated trying to solve an issue as a PAYING CUSTOMER! If it weren't for Lehlohonolo, the money taken by Telkom without delivering proper service to me would still be an issue for a 5th consecutive day. I was almost stolen from by this company! Shame on you, Telkom!!

My sons phone was booked in for repairs in December 2023 at telkom wesgate mall mitchells plain cape town and 5 months later still no phone!!!!what a mockery!!! They don't even give updates until you make a scene and get angry its absolutely disgusting the manager and his staff needs 5 years hard training and even after that i don't think they will be able to Handle clients accordingly. Whats a terrible and disappointing experience!!!

The CEO needs to get off his high horse and start working..if you see the reviews it's a sign that there is something terribly wrong with the company...I think it's owned by Chinese..

So after 6 years of using the same cellphone my phone got damaged irreparably on the weekend. I still have an existing contract for data and minutes so I think great I can just upgrade so that I can get a new device. How wrong was I? According to your upgrades department there is an outstanding amount on my account yet when I phone your billing department and check on the whatsapp portal there is an amount of R374 outstanding for this current months bill which is not overdue?!! Who or what do I need to do to get this sorted? The phone that I am using is barely usable. Should I cancel my contract and move to a different network? Your billing department and your upgrade department don't seem able to work together... FRUSTRATED

It is truly exhausting dealing with this company. My mother has been with this company for over 15 years and yet, they cut off our connection under the pretext of “no payments received” when my mother makes the payments every month on the 7th.
I have been emailing the main office but have received no response for a good week now and also, my mother has called in and they have given her different amounts that is owed which is obviously just untruthful at this point. Very very frustrating to deal with. If you haven’t made a payment then any person would know they would receive some sort of emails or letters but this has not been the case.

Not even 1 customers care doesn't help at all and it is never 48 hour is more like a week or two. And it is the second time in two weeks

Telkom has turned incompetence into an art form.
Want to find out or reset your ISP password? Good luck with that! Google what to do: send an SMS to a number. Get a response that the number has changed. SMS the new number. Get told to check your webmail account. Webmail service shut down, moved to Zimbra. Zimbra won’t accept credentials. Click reset password. Zimbra pretty much tells you to fůck off.
Phone Telkom (6:30pm on a Saturday). Outside of their pencil-pushing office hours - pretty much told to fůck off.
Life’s too short to deal with this level of corporate brain tumor.

Telkom kenya scamming clients with illegal data subscriptions.