Telkom Opiniones 

If I could give telkom half a star I would... Their service and practices are pathetic.

How do you charge the customer double on their monthly invoices showing that they are in arrears when in actual fact they have paid up and account is clear... With services been cut because of THEIR (telkom) delayed account payments been reflected???

Telkom should really consider giving their clients more accurate statements as their current ones are always incorrect

Telkom's service is really poor. Is now 4 months that my phone is in repair I keep on calling dem I jst dnt gt help. Dey deducted money frm my acc I'm jst requesting an updated statement dey can't help me. Please if ever you want a contract or what so ever please don't consider Telkom. Deir service r poor shame. I'm really unhappy.

*Warning: Beware of Telkom's Unscrupulous Practices*

I strongly advise against using Telkom's services due to their questionable business practices. My personal experience has been marred by frustration and deception.

*My Ordeal:*

- Paid a deposit of R12,711 at the start of my contract.
- Cancelled contract upon completion.
- Repeatedly contacted Telkom to retrieve my deposit (over 30 calls).
- Provided proof of payment multiple times.
- Telkom's staff consistently lied, claiming my case was being attended to.
- Despite promises, I haven't received my deposit after 2 months.

*Conclusion:*

Telkom's actions suggest a scam, withholding customers' deposits without justification. I urge caution when considering their products.

*Red Flag:* Avoid Telkom to protect yourself from potential financial loss.

I visited the Telkom mobile store in Table Bay Mall and boy was I impressed with the service I received. a girl by the name of Hluma assisted me, I had a complicated request that involved getting a sim swap and it was for a foreigner.... no SA Id, etc, and, he didn't have the correct banking details. She carried on and on and on until she solved it legally. I was given her WhatsApp number and I asked her to do something else a month later which she immediately processed for me on my account. so amazing to see people like Hluma still out there. I am starting to think this new generation is not all bad. lol. I hope someone at Telkom sees this and gives her a pat on the shoulder.

I had the worst experience Telkom Insurance this year, I lost my my phone in April this year and put in a claim.At first they didn't proceed with my claim saying that they dint recognize the device that I lost on their system and that i should give them proof that the device was insured with them. I had paid for this device's insurance for over 3 years and when I had to claim I was expected to produce proof and they did not accept the invoice, after months of going back and forth they finally approved the claim and requested an excess fee which I paid Last month and to this day I still have not received the phone. I sent emails following up on the delivery and my email address has now been blocked.I would not choose this company's insurance ever again.

Good day

My name is Faith Ntombizonke Mpetshwa im from a town Kokstad Kwa-Zulu Natal.

Today i went to a Telkom shop needing a sim swap done for me as i was carrying my temporary ID which i got from Department of Home Affairs when i got there a lady told me i cant do it they need an original when i explained that my original went missing with my phone that is why i come with this temporary they refused i asked for the names since the badge she wore was written Trainee she refused she called a supervisor which answer very rudely telling me i will not be assisted i then again asked for both their name so that when i call the Telkom line i should know who helped me they rudely laughed saying no.

How can i not have my number yet it is inmy right to do so jist because i have a temporal ID which is legal Does this mean i cant do a sim swip untill i get the ID i applied for and what was the use of taking my finger print still i cant use my temporal ID document.

I need help i need my number

Yours Truly
Faith Mpetshwa

Telkom keeps changing the subscription amount every month on unlimited contract. Those people are scammers. Poor service and arrogant consultants

I'm extremely disappointed with my experience with Telkom agents. I signed a contract for R209 per month, but my second bill showed an unexpected increase to R700. Upon inquiry, I was told that airtime and additional services were included without my consent. It appears the agent prioritized commission over transparency.

I've attempted to contact Telkom via WhatsApp to rectify the issue and cancel the unnecessary additions, but they're ignoring my messages. In contrast, they were highly responsive during the sales process.

Great in store experiences

I took a router in March this year 2024 I told them to debit on the last day of every month and they debited R357,71 who was prorated on 30 April 2024
They debited R252 on 31 May 2024
Mid May I contacted them to change my debit order date to the 15th of every month as my pay date changed so they said they will debit in July as they have already debited for June from my May salary
On 29 June 2024 they debited and found no money in my account I immediately called them and asked them to stop debiting on the wrong date because they are ruining my credit score.
They failed to debit for July and said the mandate has not changed they asked me to do a manual payment which I did on 22 July 2024 and on 25 July 2024 they debited R524 I called again and asked why they debiting when I’ve already paid the guy I spoke with said they may have had a problem with the mandate again and told me to reverse it so I did
August 15 they did not debit and told me the debit order could not go through and I should make a manual payment I told them to stop making their technical problems mine and I was told to pay R733,42 including penalties when it’s not my fault the debit order did not go through.And last week I called the voice recording said I owe over R300 as I made a payment of R400 on the 9th August I never made any payments in August,something is amiss with the finance department I am extremely furious with Telkom customer service

If you have telkom insurance, please cancel and go to another company.
I lost my device a month ago and Telkom keeps sending me new emails with silly questions, looking for a reason to deny the claim.

Just go to anybody else please.

Terrible network coverage and internet speed.

A waste of time and money getting Fibre from Telkom. In less than 2 years, my contract fee was unilaterally increased 3 times. I am now paying double the fee that I signed up for and Telkom justifies it with hidden fine print that was never provided to me when I took the contract.

On top of that, instead of getting 25 mbps internet speed, I am getting 0,5 which is absolutely useless.

Telkom you can't expect us to pay for services that is limited. I am residing in Ga-Luka Rustenburg and your network is horrible. I am buying data which is no use to me because of your horrible network. Kindly add more cell towers to meet the needs of your clients. This issue has been active from 2011 and yet you call yourself best ISP. Invest in your clients needs or you will loose rest of them

Wir wurden sehr gut beraten von Frau Rössler!

On the 16 your website had issues. I tried to purchase 10 GB data for 159 and this amount was credited from my bank 5 times. Even worse i did not get any data from this transaction.

I request for my money to be refunded.

As usual,telkom expecting me to pay for the service they can't provide.Went as far as involving the attorneys VVM debt collectors to harrass me with their unending calls and messages to pay for the service they don't provide.

In May 2022 I applied for an 80GB and ever since I never received the data but the telkom had intentions to deduct from my account.I reversed all the time coz there is no point in paying for what you dont receive until I changed the account number and bank.I called the ICASA as they continued harrasing me with calls and messages,(even changed the cell number) and the problem was solved,account with telkom closed.

Now again in April 2024 I tried telkom 80GB again same thing happen.I went as far as enquiring why telkom didnt provide the data anymore and that is when I got to know I owe more than what I was contracted for. Tripple the amount instead of R199.00 contracted for,I was expected to pay R507.00 in just one month.

Noticing that there is a fraud of some sort i asked people around and many have confirmed they ran away from telkom because of similar trouble of deducting more than what is contracted for.

Now the VVM debt collectors are busy harrasing and threatening me to pay R926 otherwise I will be jailed.I told them its okay I will gladly appear in court if indeed being myself and knowing my right gets to that far. How they calculted it I dont know.Bear in mind that,The contract only started in May and I only received data for one month.Now i should pay A whole R926 for what?

I would definelty give it a Zero if it was an option. If you want bad service go for it. My service with telkom has been a nightmare

I went to the N1 city mall Telkom branch this morning to try get a replacement land line phone or buy a new one as the charger input does not seem to work anymore and I can’t make or receive calls. When I walked into the store I was about to go to the main counter when a Gentleman asked me what’s the problem.?? immediately I sensed his arrogance and the way he looked at me was as if I can’t come in the store until he thinks my issue is valid one..
So I explained that the phone isn’t charging and I can’t receive calls.
His immediate response was , oh you got to go online , we can’t help you.
Or go to Makro or game,
He was not even willing to find out about my warranty. It’s just take your problem to canal walk or buy a new phone…!!!
N1 city branch is know for their poor customer service and lack of communication skills. I pay Telkom every month for my usage but they can’t assist me at all.
It’s always go on line.. the easiest way out of the matter????
I’m sick 🤢 of it. Nobody is willing to help anyone. What if a pensioner went in with the same issue…
Wonder how they would treat him/her???
Might as well close my account. Not prepared to pay over R1000 for a new land line phone.
He did not even have the Curtisy to try plug the charger in and check it for me.
Nope , just a proud customer service individual standing by the entrance looking important…🤦🏼‍♂️
Already closed my fibre account with them , now it’s my land line account.

To whom it may concern,

Please explain to me how my invoice says I should pay extra for no patent, yet the same invoice reflects payment made one day prior? What is the reasoning behind this as this was not clearly explained to me and I have been trying to get some sort of explanation to no avail. 

I want to reiterate that I have been trying to call in so that I can speak to someone regarding my invoice and I have been transferred from agent to agent because nobody seems to be interested in assisting. They claim that I will be transferred to the relevant department and then they hang up the call. My question here is, does Telkom have any customer care staff or are you using AI for everything? It feels like there is an over-reliance on a language model that fulfils less than 20% of customer needs. Is there a reason for this? 

I also find the behaviour of Telkom "customer support" to be unprofessional, and it honestly borders on apathetic as there is an attitude of not caring. I tried cancelling my contract, and even the retentions department could care less to answer calls. The self-help service is useless and it is much better to speak to an actual human being, why has Telkom made it difficult to speak to someone? Has it not come to your attention that customers cannot reach anyone except the switchboard (that is more interested in quickly "transferring" rather than understanding the queries). Speaking to the switchboard agent is like being referred to by a receptionist who does not care enough to ensure that customers are happy. This is disappointing, given that MTN offers a way cheaper premium for the better services. I implore Telkom to learn from its competitors.

I hope this email will be attended to urgently as I am really dissatisfied with Telkom's processes thus far.