An amazing choice of colours and patterns, we found exactly what we were looking for and it’s finished our room off perfectly, we have two dogs and so being able to wash it is great. Delivery arrived... Ver más
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Consulta las opiniones de los clientes
Absolutely gorgeous rug, superb quality. Despite having white in the pattern, and the rug being in the kitchen with a mud loving dog in the family, so far just a quick vacuuming is all that's been... Ver más
So Delivery took a long time to come, around 5 weeks however when arrived was packaged really well. I’m not sure why but I purchased the under lay for Uber the rug, I’m confused as it came in two ha... Ver más
La empresa ha respondido
My new rug gives me pleasure every time I step onto it in the morning! I'm also happy to know that my dog's dirty paws won't matter because the rug is washable. The delivery took a day or two because... Ver más
Información sobre la empresa
Escrito por la empresa
The first washable rug! No more worrying about stains. You can easily wash our rugs in your washing machine at home.
Información de contacto
Obenhauptstraße 4, 22335, Hamburg, Alemania
- +44 330 818 1003
- service@teppana.co.uk
- teppana.co.uk
4,4
Excelente
165 opiniones
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Absolutely beautiful runner
Absolutely beautiful runner. The quality is excellent and everybody comments as soon as they come through the door.
8 de diciembre de 2025
Respuesta de Teppana UK
Hi Rosie — thank you so much! We’re delighted you love your runner and that the quality has impressed you (and your guests!). 😊
Wishing you lots of joy with it — and if you ever need anything, we’re always here to help.
Beautiful rug
Beautiful rug, great comfortable underlay and bought on a Black Friday deal.
Will definitely be back for more rugs in the future.
Well packaged and delivered in due time.
9 de diciembre de 2025
Respuesta de Teppana UK
Hi there — thank you for your lovely review! We’re so happy to hear you love the rug and the comfy underlay, and that everything arrived well packaged and on time.
And we’re especially glad you could grab it on a Black Friday deal — we’ll be thrilled to welcome you back when you’re ready for your next rug!
Nice small rug
Nice small rug
Bright colour looks good on wooden kitchen floor
Thinner under pad than I like
8 de diciembre de 2025
Respuesta de Teppana UK
Hi Geraldine, glad to hear you like your rug! If the pad is too thin, you can exchange it for the padded version.
Great!
Great rug. Looks fantastic and our GS loves it! Wonderful service - keeping me informed of what was happening and when. Can not fault anything!
8 de diciembre de 2025
Respuesta de Teppana UK
Great to hear Chris!
dont like it
I was expecting a little bit ticker and softer. it is not worth it for so kind of amount of money
27 de noviembre de 2025
Respuesta de Teppana UK
Hi there — thank you for your honest feedback. I’m really sorry the rug wasn’t thick and soft enough for what you expected, especially given the price point. We completely understand how disappointing that feels. Have you looked into our cushioned pads?
I gave the rug to my husband for Christmas & he is thrilled with it. It looks perfect & tones in as if it was made to fill the area. Excellent service, thank you Teppana
I gave the beautiful rug to my husband for Christmas and he is thrilled with it, it looks perfect and blends well with the rest of the decor.
The service from Teppana UK was EXCELLENT thank you.
25 de diciembre de 2025
Respuesta de Teppana UK
Thank you so much for your kind words, Nicola!
Beautiful rug, easy to fit and very practical - exactly as described
I've been eyeing this rug for months and when the price was reduced for Black Friday I ordered it. It's exactly as I hoped, exactly as described and looks great as well as being easy to care for.
Communication, packaging and delivery were all first class as well. Thank you!
27 de noviembre de 2025
Respuesta de Teppana UK
Great to hear! And very smart to buy only things you really wanted on Black Friday. :)
HAPPY ALL AROUND
The ordering process was simple. The wait was as expected. The rug was better than I imagined. The price was more than reasonable. Happy all around.
8 de diciembre de 2025
Lovely rug runner for our hall
Lovely rug runner for our hall. Arrived well packaged. Colours are great - look just like the online picture.
Excited that it is washable so ideal for a hallway.
Has stayed in place and lying nicely flat.
Very pleased with it.
Thank you.
20 de noviembre de 2025
DO NOT BUY FROM THIS COMPANY
DO NOT BUY FROM THIS COMPANY! THEY ARE SCAM!!!
Purchased a rug on 08/11/25, still not received this item. Spoke to the rudest person ever in their customer services department on 22/11/25. Have sent 7 emails requesting a refund and still not received my money back.
Have now contacted my bank’s fraud department to try and get my money back.
8 de noviembre de 2025
Opinión espontánea
Respuesta de Teppana UK
Hi Denise, thanks for taking the time to share this — and I’m genuinely sorry this experience left you feeling so disappointed.
Teppana is a legitimate German company and we absolutely do not “scam” customers. In this case, the order was dispatched, but during the peak Black Friday/Christmas period shipments from Germany to the UK can take longer than usual because they must pass through customs clearance. That can unfortunately add delays that are outside of our direct control.
Regarding the customer service point: our team’s standard is to be polite and helpful at all times. We’re sorry you felt spoken to rudely — our intention was to explain the status of the shipment and the next steps consistently, based on the information available from the carrier at the time.
Because the order was cancelled after it had already shipped, we had to initiate an out-of-the-ordinary return/investigation process with UPS to locate and process the parcel. This takes time on the carrier side and isn’t the same as a normal delivery.
Most importantly: a full refund has already been issued. Depending on your bank, it can take a few business days to show on the original payment method.
We appreciate the feedback and are sorry we didn’t meet expectations here — we’re working to improve response times and communication during peak periods.
Lovely colours and quality
Lovely colours and quality. Underlay ideal, love it.
6 de diciembre de 2025
Stylish circular rug
The circular rug I ordered looks exactly as it does online. It took quite a while to arrive but my enquiry was dealt with quickly and effectively. The rug is slightly larger than the non-slip base which is in two separate halves. I’m hoping that the slight bumpy line down the middle where the two halves join will flatten in due course. The mid-century geometric design complements the age of my property and brightens the small hall.
16 de diciembre de 2025
Opinión espontánea
Lovely washable rug
Lovely rug with added bonus of being washable! We have just ordered a second!
22 de noviembre de 2025
Respuesta de Teppana UK
Great to hear! Thank you for taking the time to review!
Very dog friendly
Really pleased with the rug, fits in well in my old cottage. It’s great I can chuck it in the washing machine having three dogs. A bit slow on delivery but that would not put me off ordering again.
19 de noviembre de 2025
Respuesta de Teppana UK
Thank you for understanding Sarah! And great to hear our rug makes your live easier.
Prompt delivery
Prompt delivery, despite coming from Germany and made to order. Love the rug too.
2 de diciembre de 2025
Opinión espontánea
Definitely non-slip and look lovely
I wanted non-slip run for my kitchen and hall as i have a three-legged dog and it is important that she doesn't slip and fall.
There is a good range of patterns and they really do not slip even with an excited dog running along them.
And the colours are lovely and they wash well.
25 de noviembre de 2025
Opinión espontánea
Respuesta de Teppana UK
Thank you for the feedback! Great to hear our rug makes your dog's life saver.
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