Teppana UK Opiniones 

165
TrustScore: 4.5 sobre 5

4,4

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

An amazing choice of colours and patterns, we found exactly what we were looking for and it’s finished our room off perfectly, we have two dogs and so being able to wash it is great. Delivery arrived... Ver más

Valorada con 5 estrellas sobre 5

Absolutely gorgeous rug, superb quality. Despite having white in the pattern, and the rug being in the kitchen with a mud loving dog in the family, so far just a quick vacuuming is all that's been... Ver más

Valorada con 3 estrellas sobre 5

So Delivery took a long time to come, around 5 weeks however when arrived was packaged really well. I’m not sure why but I purchased the under lay for Uber the rug, I’m confused as it came in two ha... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

My new rug gives me pleasure every time I step onto it in the morning! I'm also happy to know that my dog's dirty paws won't matter because the rug is washable. The delivery took a day or two because... Ver más

Información sobre la empresa

  1. Tienda de decoración e interiorismo

Escrito por la empresa

The first washable rug! No more worrying about stains. You can easily wash our rugs in your washing machine at home.


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

165 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,4

Todas las opiniones

(165)

95 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

What a fantastic idea

Oh, what a fantastic idea and wonderful quality. The fact that the rugs will fit into normal size washing machines makes them worlds apart from other suppliers. I adore my rug thank you so much xx

10 de noviembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Good selection of choices

There was a good selection of colours and textures which helped. I do especially like that the rug can be cleaned so easily. I think I would opt for the thicker base in future as would feel better underfoot especially in winter - i have the rug on a wooden floor. Delivery was efficient and I am happy.

17 de octubre de 2025
Valorada con 5 estrellas sobre 5

Perfect

Delivered on time, amazing rug, excellent quality and totally original design. We love it 😊 everyone comments on how lovely it is

30 de septiembre de 2025
Valorada con 5 estrellas sobre 5

Would recommend

A mistake was made in the sizing of the cushioned underlay. My query was resolved and the correct size received quickly. The carpet itself is great (we have dogs). I would use again

29 de septiembre de 2025
Valorada con 1 estrellas sobre 5

Its tiny and over priced

Its tiny and over priced. I thought it was bigger when I measured.

7 de octubre de 2025
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Respuesta de Teppana UK

Hi Lauren, thank you for taking the time to share your feedback. We’re sorry to hear the rug wasn’t the size you expected. Each rug size is listed clearly on the product page, and customers can select the exact dimensions before ordering — but we completely understand how measurements can sometimes look different in person. If you’d like, please reach out to our support team and we’ll be happy to help with an exchange or return.

Valorada con 5 estrellas sobre 5

Onwards & Upwards

Rang the office to check for stock and delivery time. The operator was friendly and professional.
Delivery was on time and the parcel was nicely packed with all the paperwork etc.
Perfect rug which looks great in the hall.
Great company with first class service.
Thank you.

30 de septiembre de 2025
Valorada con 4 estrellas sobre 5

I was unsure of this company at first…

I was unsure of this company at first because it wasn't untill I contacted them regarding the fact that it wasn't clear on Thier site that the rugs actually come from Germany, I was therefore concerned regarding import tax, but you, don't have to worry about that as it's all included in the price and that all so covers any returned should you have to. Having said all that I'm very pleased with my first purchase and within hours of my receiving my rug I, purchased 3 more , I haven't needed to was any of them yet but look forward to seeing how they turn out. But to be honest I, don't think the will be a problem as they are good quality. But will let you all now at some latter date.

14 de octubre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

The rugs arrived before the promised…

The rugs arrived before the promised date which was great and the company kept me informed about delivery time. When they arrived they were exactly as shown on the website and were easy to put down. The only slight issue was a tiny thread of binding was loose on one rug and I was concerned it might unravel further but I contacted customer services who replied promptly with advice on what to do and offered me a small refund for the trouble. I said I would wait to see if the slight repair would do the trick and get back to them if necessary. The whole process has been stress free, very professional and I am thrilled with the rugs. I haven’t washed them yet but hopefully there will be no problems. I wouldn’t hesitate to buy from this company again.

15 de octubre de 2025
Opinión espontánea
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Respuesta de Teppana UK

Thank you so much for taking the time to share your experience with us. We’re delighted to hear that your rugs arrived ahead of schedule and that you’re pleased with their look and quality. It’s also great to know our team was able to assist promptly when you noticed the loose thread — we always aim to make every part of the process as smooth and reassuring as possible.

We truly appreciate your understanding and patience while we worked through that small issue, and we’re glad it didn’t detract from your overall satisfaction. When it comes time to wash your rugs, please don’t hesitate to reach out if you have any questions — we’re always happy to help ensure you get the best long-term experience from your Teppana pieces.

Thank you again for your trust and kind words. We look forward to welcoming you back in the future!

Warm regards,
The Teppana Team

Valorada con 5 estrellas sobre 5

The rugs arrived as scheduled and look…

The rugs arrived as scheduled and look great in the space. The colours are true to the website images. The underfloor heating works really well with the rugs in place. I would definitely buy from Teppana again.

11 de septiembre de 2025
Valorada con 4 estrellas sobre 5

Good quality rugs from Teppana

I ordered 2 matching rugs from Teppana one hall runner & a large rug for the lounge. I also ordered the non slip underlay for both rugs for extra comfort. I'm really pleased with the rugs & the overall service was good & efficient. The reason for 4 stars instead of the 5 was that the delivery driver didn't even offer to drop the rugs over the threshold & the larger rug was particularly heavy & I had difficulty lifting it indoors.

10 de septiembre de 2025
Valorada con 3 estrellas sobre 5

Pad supplied with rug was too small

Pad supplied with rug was too small. Beautiful pattern though.

5 de septiembre de 2025
Logotipo de Teppana UK

Respuesta de Teppana UK

Hello Mary,

Thank you for your feedback!

Our rugs are designed so that the non-slip pad does not extend all the way to the edge, making it easier to position the top layer.

In addition, the design may shrink slightly during the first few washes, which is why it is produced larger.

If you feel that something is wrong with your rug or that the fit is not ideal, please contact our customer service team – we will be happy to help.

Kind regards,
Your Teppana team

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