Teppana UK Opiniones 

165
TrustScore: 4.5 sobre 5

4,4

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

An amazing choice of colours and patterns, we found exactly what we were looking for and it’s finished our room off perfectly, we have two dogs and so being able to wash it is great. Delivery arrived... Ver más

Valorada con 5 estrellas sobre 5

Absolutely gorgeous rug, superb quality. Despite having white in the pattern, and the rug being in the kitchen with a mud loving dog in the family, so far just a quick vacuuming is all that's been... Ver más

Valorada con 3 estrellas sobre 5

So Delivery took a long time to come, around 5 weeks however when arrived was packaged really well. I’m not sure why but I purchased the under lay for Uber the rug, I’m confused as it came in two ha... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

My new rug gives me pleasure every time I step onto it in the morning! I'm also happy to know that my dog's dirty paws won't matter because the rug is washable. The delivery took a day or two because... Ver más

Información sobre la empresa

  1. Tienda de decoración e interiorismo

Escrito por la empresa

The first washable rug! No more worrying about stains. You can easily wash our rugs in your washing machine at home.


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

165 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,4

Todas las opiniones

(165)

95 opiniones en los últimos 12 meses

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Valorada con 2 estrellas sobre 5

Not quite right

Very expensive- which I wouldn’t mind if the product was right.
But it came and was the wrong colour, completely different to the image shown on the product page.
Also, the rug was circular instead of rectangle.

8 de agosto de 2025
Logotipo de Teppana UK

Respuesta de Teppana UK

Hi Izzy,

Thank you for your feedback — we’re really sorry to hear that the rug you received wasn’t what you were expecting. It sounds like you got both the wrong color and shape, which definitely shouldn’t have happened.

We always want our customers to be happy with their purchase, and if something arrives incorrectly, we’re more than happy to exchange it for the right item straight away. Can I ask why you didn’t let us know about the mistake so we could put it right for you?

We’d still love the chance to fix this for you, so please get in touch with our team and we’ll sort out an exchange or return right away.

Valorada con 5 estrellas sobre 5

Perfect for my LVT flooring

Excellent communication from order through to delivery. Most important, the product is exactly as advertised. Wanted 2 rugs but initially only ordered 1 just in case it wasn't as good as it looked....but it was and I've now ordered a second.

29 de agosto de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Difficult return

4 de agosto de 2025
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Respuesta de Teppana UK

Hi Corinne,
thank you for your feedback. We’re sorry to hear that you found the return process complicated. Due to UK customs regulations, we need to provide all the necessary documentation for the return, which can take 1–3 business days to prepare. We appreciate your patience and understanding.

Valorada con 5 estrellas sobre 5

Beautiful quality and competitively…

Beautiful quality and competitively priced rugs. Colour and design choice is fantastic, and the rug I chose has completely transformed my bedroom. Good communication from company, and would highly recommend.

11 de agosto de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Good quality and value.

The rug didn’t take too long to arrive and I appreciate the free delivery and lack of customs charges. The colour is very close to the picture,which is pleasing. The quality is very good and I’m looking forward to many years of use.

24 de junio de 2025
Valorada con 1 estrellas sobre 5

Can’t get refund

Ordered runners but unfortunately colour didn’t suit so returned. Can’t get my refund because I keep being told by customer service that the order is in the UPS warehouse and not in the Teppana warehouse. I’ve told them that’s not my problem and now I think the only way to get my refund is by raising a charge back through my credit card because I have the tracking number. Such a shame because I have since ordered runners in a colour that does suit and love the rugs but Teppana you’ve let yourself down with this poor service on returns!

1 de junio de 2025
Opinión espontánea
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Respuesta de Teppana UK

Hi,

Thank you for your feedback. We're genuinely sorry to hear that you’ve been frustrated with the return process, and we appreciate the opportunity to clarify the situation.

Our customer service team has been in active contact with you and has already initiated an official investigation with UPS regarding your return. As explained, this process can take up to two weeks. During that time, UPS either delivers the package to our warehouse – in which case we process the refund immediately – or confirms it as lost, in which case we also issue the refund based on their report.

We fully understand that waiting can be frustrating, but this timeframe is necessary for UPS to complete their internal checks. We’ve communicated this to you several times and are simply asking for your patience during this short period so we can handle the matter properly and fairly.

We’re happy to hear that you’re enjoying the replacement runners and our rugs – and we hope to resolve this final point shortly so your overall experience with Teppana remains a positive one.

Thank you again for your feedback.

Warm regards,
The Teppana Team

Valorada con 5 estrellas sobre 5

Worth the wait.

We are really pleased with our rug. Finding the right sized circular rug was a challenge, so we were happy to find Teppanna. The rug did take a while to get to the UK, and the box was a little battered, but well worth the wait. Thank you

10 de julio de 2025
Opinión espontánea
Valorada con 3 estrellas sobre 5

Had been offered a discount and never…

Had been offered a discount and never received it! Carpet does not seem to stay in its original position despite your claims.

9 de julio de 2025
Opinión espontánea
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Respuesta de Teppana UK

Hi Colin,

Thanks for your feedback!

We’ve checked your order and noticed that no discount code was applied at checkout. To ensure the system can process a discount, the code must be entered during the purchase – otherwise, it doesn’t know which one you'd like to use. We're sorry for any confusion this may have caused.

Regarding the carpet shifting: our rugs are designed to stay securely in place on 99% of all hard floors. However, in some cases, depending on the floor type and use, a non-slip underlay might help.

Of course, like all our customers, you’re welcome to return the product within 30 days if it doesn’t meet your expectations.

Feel free to reach out if you have any further questions – we’re happy to help!

Valorada con 5 estrellas sobre 5

Fab rug and fab company

The friendly staff and emails.Everything arrived as described and on time.
The rug has been down for nine months and regrettably required a wash but has had heavy use.
However it washed beautifully and looked like new. Fabulous

8 de julio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Worth the trade-offs

I've had my Teppana rug for a couple of months now and am very happy with it. Delivery was prompt, I like the design, and the rug both washes and spot cleans well - my cat vomited on it only a few days after it arrived, so we tested the washability right away 🤦‍♀️😂. With the rug pad it is thick enough to be a good surface for my children and cats to play on. I do need to flatten it out after vaccuuming but haven't found that too tedious. I use rug tape to keep the edges in place, and you can see a line where the rug pad ends, but I can live with it. There is also a bit of a dent forming where my sofa chaise rolls over it. Yes, it is low pile more like a mat and not very plush, but that's also what makes it so easy to clean. I find the downsides worth it for the cleanliness.

30 de abril de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic quality rugs and a great experience!

I can't say how delighted we are with our new rug. The quality is excellent, arrived in just a few days and looks exactly how we expected.
In fact we love it so much we've ordered a second for another room in the house. Absolutely brilliant 👏

17 de junio de 2025
Opinión espontánea

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