An amazing choice of colours and patterns, we found exactly what we were looking for and it’s finished our room off perfectly, we have two dogs and so being able to wash it is great. Delivery arrived... Ver más
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Consulta las opiniones de los clientes
Absolutely gorgeous rug, superb quality. Despite having white in the pattern, and the rug being in the kitchen with a mud loving dog in the family, so far just a quick vacuuming is all that's been... Ver más
So Delivery took a long time to come, around 5 weeks however when arrived was packaged really well. I’m not sure why but I purchased the under lay for Uber the rug, I’m confused as it came in two ha... Ver más
La empresa ha respondido
My new rug gives me pleasure every time I step onto it in the morning! I'm also happy to know that my dog's dirty paws won't matter because the rug is washable. The delivery took a day or two because... Ver más
Información sobre la empresa
Escrito por la empresa
The first washable rug! No more worrying about stains. You can easily wash our rugs in your washing machine at home.
Información de contacto
Obenhauptstraße 4, 22335, Hamburg, Alemania
- +44 330 818 1003
- service@teppana.co.uk
- teppana.co.uk
4,4
Excelente
165 opiniones
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Great choice of rugs and excellent…
Great choice of rugs and excellent customer service
18 de noviembre de 2024
Opinión espontánea
Rug arrived fairly quickly
Rug arrived fairly quickly, it's exactly as described, good quality.
14 de octubre de 2024
I absolutely love my Teppana rug
I absolutely love my Teppana rug! It’s a beautiful design and good quality. The rug comes in two pieces, so I highly recommend taking the time to read the instructions before rolling it out.
A little bit pricey, but the excellent quality makes it well worth the investment.
Very happy with this purchase! Highly recommend it to anyone looking for a durable yet stylish rug.
14 de octubre de 2024
Excellent service
Excellent service
Good choice of products and easy to order
Rug arrived within 2 weeks and emails throughout with progress of order
23 de octubre de 2024
Quality item
From the time of ordering to the arrival, everything was first class. Excellent customer service and a lovely product. It looks beautiful!
24 de octubre de 2024
Opinión espontánea
A bit ‘meh’
A bit ‘meh’
I was really excited to receive my carpet. However, at the price point I have to admit to being a bit disappointed with it. The finish doesn’t say premium and for the price paid I would have hoped it would. I was left a little underwhelmed if I’m honest. It did wash and dry as easily as advertised though, so that’s a plus.
18 de octubre de 2024
Respuesta de Teppana UK
Thank you for taking the time to share your feedback with us. We're sorry to hear that the rug didn’t fully meet your expectations in terms of the finish, as we always strive to deliver products that feel premium and well-made. We value your honesty, as it helps us to continually improve.
We’re pleased to hear that the rug performed as promised when it came to washing and drying, and we’re glad that feature was a positive for you. If you have specific concerns or suggestions about the product, we would love to hear more details. Please feel free to reach out to our customer service team, as we’re always here to help and learn from your experience.
Thank you again for your feedback, and we hope we have the opportunity to better meet your expectations in the future.
I’m absolutely in love with my Teppana…
I’m absolutely in love with my Teppana rug! The washable feature is a game-changer – no more stressing over spills or stains. It’s super soft, durable, and looks amazing even after multiple washes. The designs are perfect for any room, and the quality is top-notch. I’ve washed mine a few times, and it still looks brand new! Highly recommend Teppana for anyone looking for style and practicality in one. 10/10!
8 de noviembre de 2024
Opinión espontánea
Beautiful rug
Beautiful rug, comfy and fits well.
Haven’t tried washing it yet but today’s the day so fingers crossed.
2 de octubre de 2024
Excellent…
My rug got lost and after contacting Astrid in cust services, a replacement was shipped out quickly. Excellent service. And ny rug is lovely.
28 de octubre de 2024
No rug delivered
No rug delivered. No explanation. Only after posting review was I told the 'delivery was refused' which is not true.
So issue seems to be delivery company, the supplier could have reached out to us rather than just refund.
11 de octubre de 2024
Respuesta de Teppana UK
Dear Carol,
We are truly sorry for the disappointing experience you’ve had with us. Waiting weeks for your order and then unexpectedly receiving a refund without explanation is understandably frustrating, and this is not the service we aim to provide.
It appears there was an issue with dispatching your order, and we regret that our communication didn’t keep you informed along the way. UPS sent your order back to us with a note that you refused to accept it.
If you’re still interested in our rugs, please reach out to us, and we’d be more than happy to help. Thank you for your feedback, as it’s invaluable for us to improve our service. We hope to have the chance to restore your confidence in us in the future.
We are not sure though where the £10 come from? We refunded exactly the amount you paid?
Sincerely,
Teppana
Order did not arrived
It's been over a month and I have yet to recieved my order.
1 de octubre de 2024
Respuesta de Teppana UK
Dear Ivy,
We’re very sorry to hear that you haven’t received your order yet. Waiting this long is unacceptable, and we understand how frustrating this must be. It appears there was a delay with UPS, and we’re working closely with them to find out what went wrong and ensure your order reaches you as soon as possible.
Please reach out to us directly so we can personally assist you in resolving this and keep you updated. Thank you for your patience, and we’re here to make this right.
Sincerely,
Teppana
Great service
Great service. Rug arrived on the date agreed. The carpet looked like the pictures on the internet. The colour and design were exactly as I had envisaged.This was partly the reason I went with this company rather than one of the other washable rug companies as from reviews on competitors' sites a common complaint seemed to be that the colour did not match that shown. The pad underneath came in three separate strips which surprised me but actually worked ok. It was a bit difficult to lay the rug on top but got there after a few attempts! Really pleased with the overall look and that it doesn't move as the previous rug did. Only negative is that I cannot use my Dyson vacuum cleaner on it as even on the lowest suction stops it working. OK if I use one of the tools but not as convenient. Hence four not five start!
24 de septiembre de 2024
So very disappointing
So very disappointing dealing with this company. No customer service at all. We have been waiting for nearly 3 weeks and chasing it up. Tracking with UPS showed it was ready to be dispatched 15 days ago. Then out of the blue, our money was refunded without any explanation. Could not possibly recommend.
15 de octubre de 2024
Opinión espontánea
Respuesta de Teppana UK
Dear customer,
We are truly sorry for the disappointing experience you’ve had with us. Waiting weeks for your order and then unexpectedly receiving a refund without explanation is understandably frustrating, and this is not the service we aim to provide.
It appears there was an issue with dispatching your order, and we regret that our communication didn’t keep you informed along the way. UPS sent your order back to us with a note that you refused to accept it.
If you’re still interested in our rugs, please reach out to us, and we’d be more than happy to help. Thank you for your feedback, as it’s invaluable for us to improve our service. We hope to have the chance to restore your confidence in us in the future.
Sincerely,
Teppana
The delivery partner ups is horrible
The delivery partner ups is horrible . They tried 2 attempts both time I tracked their delivery online driver was around the vicinity but made no attempt to drop off the parcel. Your carpet I had ordered for my house warming which is today and I have no carpet for my guests arriving. Please find a reliable delivery partner as it’s very important and your duty as well to ensure I have my order on time. I don’t know about the product but the delivery itself has left me upset and without a carpet for my guests.
11 de octubre de 2024
Opinión espontánea
Respuesta de Teppana UK
Dear Althea,
Thank you for sharing your experience with us. We sincerely apologize for the frustration and inconvenience caused by the delivery delays. We understand how disappointing it must be to have anticipated your carpet for such an important occasion, only to experience difficulties with the delivery.
Our customers’ satisfaction is our top priority, and we regret that our delivery partner did not meet expectations. We’ll be reaching out to UPS directly to investigate what happened and to address these issues. In the meantime, we’re actively evaluating ways to ensure a more reliable delivery experience in the future.
We’d love to make this right for you. Please feel free to reach out to us directly so we can discuss how to best resolve this for you.
Thank you for giving us the opportunity to improve, and we look forward to restoring your confidence in us.
Warm regards,
Teppana
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