Tescomobile Opiniones 527

Dreadful service. I needed a PUK code and the girl I spoke to was completely useless. It shouldn't have been a difficult request but she had no idea and basically just wanted rid of me. It was for a pay as you go SIM, but I'm just going to cut my losses and go somewhere else. They must lose a lot of customers by outsourcing their "customer service".

Got a sim card from the foodbank 6 Months free, 25GB Data, 5,000 mins, 5000 texts and it supposed to renew. Took photo of it and contactied customer service when it failed to renew they said they don't offer 6months. Yet they got the picture. Screenshot conversation to pass it to the foodbank and they complained. They gave me another sim card just in case ported number over and still the same problem every single month I had to contact them. I started Dec 17 2024 and the same problem every month, can't renew bundle. 26 april 2025. Given up with them. They did put credit on when I went through the same conversation every month but it's no progress. They need to sort the system out I know this because once they couldn't add it. I definately wouldn't say they deliberately done it but I was the only one who had trouble but I did port phone number over so thereis an issue. The reason I need to make them aware. Thank you for keep topping it upmonthly and putting Bundles on it for me it is just annoying having to contact every Month to sort it. I will goback with Smarty because it's,more reliable, better and cheaper deal anyway once my Tesco will run out

Terrible customer service. Rude and patronising. Been with Tesco mobile for 20 yrs and considering moving. Used to be great customer service but it’s obviously changed.

I requested my pay monthly number be changed to PAYG at the end of my next bill and they changed it immediately which resulted in me without a working number! Absolutely disgusted!!!

Brilliant service, proper human staff always available, always helpful. Really low prices. Very satisfied indeed and recommend tesco mobile to others.

I was sent two sim only cards, which I had bought for my son and wife on a monthly plan. 12G for the wife, 30G for my son. I was sent the two sims in the post, I opened them and they were identical, no information which sim was the 12G or 30G, stupidly I gave one to my son and one to my wife, thinking that even if I do get this wrong, good old Tesco, that famous well trusted high street brand will sort it, and so my nightmare began. I had a 50/50 chance, and according to Murphy’s Law, I got it wrong. My son got the 12G and the wife 30G, so I phoned Tesco to resolve the situation, first call, we can resolve this in 5 working days sir, great I thought, the 5 days came and went, nothing! At this point my son ran out of data. Second call, we can resolve, but only at the end of the billing period sir, my son still had no data, so at this point I formally complained, again nothing, no one contacted me, and the issue was not resolved. So I phoned again, this time I was told we cannot resolve this, what we can do is upgrade your son, to 30G, and charge you extra. What I found strange is that they could upgrade my son, but not down grade my wife? Anyway, I agreed to the upgrade which I was told would take a few hours and raised another complaint. Guess what nothing, the phone has not been upgraded, and no one has contacted me. I’m at my wits end. Shocking TBH! I have never ever had should bad customer service. I regret using Tesco. I will continue to phone, and logging, ombudsman next. O’ and my son is about to run out of data again!

Catastrophic Impact on Credit Score and Business Due to Tesco Mobile's Error

"I am absolutely appalled by Tesco Mobile's handling of my account. I have been fighting a disputed £70 charge for weeks, despite repeated assurances from their customer service team that it would be resolved. Instead, they have now registered a default on my credit file, which is having a devastating impact on my life.

I am in the process of establishing a new, FCA-regulated insurance brokerage, and this default is jeopardizing my ability to obtain necessary approvals and funding. The potential financial losses are immense. Furthermore, my partner and I are applying for a mortgage, and this error is causing immense stress, especially given my partner’s recent stroke.

Tesco Mobile's customer service has been abysmal. They closed my complaint after a missed phone call, without any attempt to resolve the issue. I have provided them with case number 27294641. They have ignored my requests for compensation for the distress and financial impact this has caused.

I am now pursuing legal action for significant damages. I strongly advise anyone considering using Tesco Mobile to think twice. Their incompetence and disregard for their customers' financial well-being are unacceptable. I would give zero stars if possible

Absolutely shocking customer service for my 91 year old Mum yesterday. Rude, unhelpful, unempathetic. Refused to give her enough time to recall her securityquestions, would not listen to reason, and would not put us through to a Manager. I am absolutely shocked at their treatment of an elderly, loyal, long term, customer. Never again. I can see why here they only have a 1 star rating.

I went into my local Tesco store twice about the change from 3G to 4g n was told by one assistant dont worry when it happens your phone(s)will automaticaly switch over as they are compatible.
2nd visit assistant sai someyhing about filling in a form to switch 4G on n advised calling customer care.
This i did i explained the contract was in my wifes name but she passed away recently n needed her phone to tie up her affairs the young lad said thats fine but il put you on hold while i speak to the technical people.
After 10mins the automated service came back on press 1 for this press 2 for the other i was connected to a different advisor who when i explained i was on hold said your speaking to me now she was pleasant so explained it all again so after about 40mins we were no forward to switching 4G on as my phone would not respond to the steps,so after about 40mins she advised switching my phone off for 20secs thus ending the call n my problem unsolved.We have been with Tesco Mobile for 15years with no problems but lately a couple of simple things have come up with complicated ways to resolve them

Call customer service at 7.33pm on Saturday 5th April after long wait they answered it at 8.02pm telling me that their customers service close at 8pm on Saturday.

Dora, manager at Tesco Southbury, solved my tricky telephone problem today with friendliness and considerable competence. He is a credit to Tesco mobile.

Re your latest reply.
According to a person I know who is a manager at a leading supermarket, internal investigations don't happen.
The agent who spoke to me from Tesco mobile clearly was under the impression that however obstructive/ unhelpful/ rude/ cruel she was, there would be no consequences.
It was a total disgrace and so was the whole episode, leaving their customer in that position due to their own initial mistakes and total lack of helpfulness
Then when I do get an answer from ceo team, they clearly hadn't investigated anything, then offered me ' points ' of 20 pounds that I could use if I spent more money with them.
If you don't understand how this is customer exploitation, Im totally at a loss as to how you can understand fairness or humanity, as describing this as ' compensation' is a sick joke.
I will be taking this to my m.p, age UK, scope and citizens advice, as what this company and their staff put me through was totally unacceptable and they know it.
It's a good thing that Vodafone and citizens advice were so helpful and actually have some conscience, unlike Tesco mobile
I would be interested to know how Tesco mobile train their staff, and who they are.
Why have they changed so drastically from a year ago.
Large companies can afford better than this, if they are not greedy and exploitative.

Awful!!!!! Tried to leave tesco and get PAC codes. Tried 4 times with different agents and none of the codes worked. Asked to speak to a supervisor and was refused. When I joined Tesco mobile the call centre was efficiently run in Scotland. They now outsource to a non English speaking country. This is not the issue though. The issue is that the staff are not trained to answer questions pertaining to the service. They had no idea how to solve the problem of the invalid pac codes. I will never use Tesco mobile again.

Bought a new phone for my girlfriend; to replace her old one. I then rang up in order to port her old number to her new phone. For some reason, they swapped her old number for my number! This happened last Friday. Today is Wednesday, and I'm currently on the phone with Tesco Mobile customer service for the third time, after previously being promised that the issue would be solved. It hasn't.

The problem is that I'm talking to people who have English as a second language, so they don't fully understand the issue. It's ridiculous, and it's hands-down the worst customer service I've ever dealt with.

Rang to tell them i needed a call back to re-arange cancelling my phones to pay off in full, Attempted calling over 30 times asking for a call back that never happend. Due to Tesco's negligence they have now placed me through to debt collector, on their own doing, they have forced me to be passed to debt collectors because they arent returning any of my calls to be able to pay, they are aware of my diabilities. I had in store check my files, when tescos was questioned about my requested call backs, they denied all knowledge despite the Tesco store employee sending all the evidence from my file and call logs. Tesco have ruined my credit score and pushing me to loose everything I own currently. All because THEY will not call me back like they promised over 30times, to do. Yes, I do have the evidence. I would rather be dragged through cow sh!t backwards then have anything to do with Tesco mobile! RUN!!

They couldn’t make it more complicated, after a lengthy process Ive apparently successfully changed my password but I still can’t access anything
And unable to find any info about phones tariffs etc on any website
So off putting

I received a phone call from O2 offering an iPhone, so I requested the iPhone 15 Pro Max and provided my personal and bank details. Three days later, I received the wrong package, an iPhone 14 Pro Max. I called to report the mix-up and returned the package at the post office. A few days later, they mistakenly sent me a Motorola phone, which I also reported. After waiting over a week for a third delivery, I called to check on it, but they insisted it had been sent. I told them I hadn’t received any SIM card or iPhone. They provided a tracking code that was linked to my bank account, instructing me to open it to confirm the code. However, each time I received the code, it deducted money from my account under the label Revolut. When I informed them about the money being taken, they seemed unaware of the problem. I decided to cancel the deal and requested to close my account. All the deliveries were under Tesco Mobile, even though the offer was from O2 and Sky Mobile. The next day, I went to my nearest Lloyds Bank to explain the situation. They suggested it looked like a scam and closed my current bank card, issuing me a new one. Now that O2 has my bank details, I tried to contact them to close the account, but they were unreachable. When I finally got through, some representatives claimed my account wasn’t linked to them, and they had no record of my information. This situation is negatively impacting my credit score. I called them again, and they advised me to open my bank account to resolve the issue, but they keep sending approval codes. Now, Tesco Mobile has contacted debt collectors for something I don’t even have, and when I called Tesco Mobile about the issue, they said they didn’t have my account and that I didn’t exist in their system. This is extremely frustrating.

Well...........
Rang customer service to change my tariff,got put through to someone I could barely understand and informed me I had failed security checks.
Rang back, put through to a different person same understanding difficulties and again failed my security checks
Rang back again same understanding difficulties but this time I spelt every word I said......... hey presto I passed the security checks.
I was enquiring about changing my tariff cause I had been out of contract for about 3 years.
"You will have to upgrade and get a new line" I was told......I was just dumbstruck.....
I hung up got straight on the Internet and started looking round for alternatives.
I signed up with talkmobile at a third of the price I was paying at TM 36 hours later I received the sim got my pac number all sorted and talkmobile customer service is far superior as is the Internet on my phone.
Goodbye TM won't be coming back......

I've loved Tesco mobile until now. I have 2 phones with them and for some unexplained reason , the DD for one just stopped in January so racked up a bill. First call handler could not speak English well and did not understand when I asked how one phones direct debit stopped suddenly. Tried to login to my account and faced with technical error signs. Tried to do their webchat which diverted me back to the phone number. I managed to reinstate the direct debit eventually but due to the language barriers I still have not found out how it happened. I can't understand how this type of company has not ensured their customer service teams first language is English as it makes it impossible to navigate complex complaints or questions. I really hope I don't get any further issues with them because it will force me to switch phone providers. Never had this type of service before from them

Terrible experience with Tesco mobile - sent to debt collectors for an unknown amount of debt of a deceased relative. When calling them we are told to ignore all letters and no amounts owed. Because of unknown debt this has now affected my credit score. Poor communication!