Tescomobile Opiniones 524

If you change your billing date Tesco Mobile double bill you , they don’t just adjust the automatically double billing dates you !
And if you complain about it they don’t care !
Absolutely crooked company avoid avoid avoid , customer care is atrocious too

had a phone on contract, lost it months ago, got a replacement, had it a few months, it broke last week so i sent it for repairs and im being accused of sending in the original phone which is quite literally impossible as it was lost, got spoken to patronisingly about how IMEI numbers work which i knew about already but it is quite literally IMPOSSIBLE to be the original phone, so thats left me without a phone for another week or two dependant on if their complaints team even bother to read and fix their issue. will be cancelling and going back to EE where they don't make expensive mistakes.

So slow less than 2mbps a second and even when supposedly connected to 5g it's terrible.I believe they are also in the process of turning off 3g which will probably make it even worse!!no 5g in my immediate area aswell.

Pretty useless customer service! I mislaid my back-up pay-as-you-go phone so they blocked the sim card and sent a new one out. Found my phone but the new sim card didn't work. Another lengthy call with stupid security questions about a phone I seldom use. A further sim card sent out but this still doesn't work. Haven't got the energy to try again!!!

I ordered an upgrade on line. Decided I wanted more data, called Tesco mobile, after managing to get past there automated service and talk to a real person was told I needed to cancel my order and reorder, the call was then terminated. I called later to cancel my order, again speaking to real person, the call which lasted 22 minutes which was mainly silence I was told that I had to wait until the phone had been delivered before I could cancel. IF I COULD GIVE ZERO STARS I WOULD

Made me repeat me question three times. So much background noise and laughing. Did not answer my question she could not grasp what I was asking.

Customer service support line on 03453014455 does not try and help at all. I have rang to do a sim swap and have have to ring back another 5 times for them to try and sort due to incompetence on their behalf. Would not recommend.

Great service from the two people I came across extremely helpful and friendly 👏

Do not use their staff they do not communicate. Or care about
Customer relations and take money from your account without permission
Taken nearly a year to sort out problems with t mobile I had to return the faulty phone. And continued. Without their phone. I eventually got a fractional refund And used an old personal android But it is T-Mobile staff in tesco stores who are untrained and unknowledgeable and youths playing games but desperate to sign you up to long and unsuitable contracts do not use sidonie

No complaints regarding the phone and sim service but the customer service line was SHOCKING. I called from overseas and had a lady who didn't understand how to cancel the phone subscription due to me leaving the country and kept me on hold most the time or was talking to her colleague while I was still on the line. I explained numerous times that I was calling from Australia and working so I couldn't stay on the line long and she just kept putting me on hold or talking to someone else. I also asked what email was attached to the account as I couldn't access but she refused to tell me and made me wait another 5-10 minutes to change my email address which I was not notified had been changed originally which has made me question the security of my account. I think they need to train their call centre staff better to complete simple jobs and assist clients not telling them to wait. Its a shame the customer service line has been so bad because I have always had such a good experience with tesco mobile.

I bought a phone from TESCO about 6 months ago. Two weeks ago it stopped working. I returned it to TESCO and was advised to take it to a phone repair service at my expence. I did that and was told the mother board had failed. I returned to TESCO who then advised me that it was under warranty & they organized for a courier company to pick it up from my house on a day meaning I had to be at home all day. (I don't know why this didn't happen on my first visit) Collecting from TESCOs wasn't an option. I was told that they'd advise me the day that it arrived at the repair place on the same day as as collection from me, if would be repaired or replaced. 5 days later I still hadn't heard until late that day I got an email saying they'd received it and would take up to 10 days to deal with. Two days later I returned to TESCO to say that this was going on too long. I'm a pensioner living alone and friends started to wonder if I'd died. I'd had a birthday & wasn't responding to calls & messages resulting in a lonely birthday. I asked for another phone to use while they decided to repair or replace mine. I was told they couldn't do that and suggested that I buy another phone and keep the receipt and return it within 30 days. I felt like I had no choice and took this option. They had little concern that I can't do banking, can't book a doctor's appointment & most importantly cant let friends & family know that I'm ok.

I was being charged for calls when I still had over 500 minutes on my allowance. An online chat was a total waste of time, as the operator kept referring to my data allowance. The replies were in extremely poor English. I followed this up with a phone call, and again, they could not understand what was a straightforward issue so I'm now being charge about 50p/min for every phone call I make. I have been with Tesco for as long as mobile phones have existed, but I think it's now time for a change!

Absolute nightmare of a company. I have 3 phones on a contract with them. I just moved to them a couple of months back . The first payment they claimed I hadn’t paid although we signed a direct debit so this is the very same this month ….its like Groundhog Day . No luck calling them I even went into the store and the girl there had no luck …….avoid them like the plague

Cancelled 2 contracts within cooling off period was told once back would get refund straight away
Phoned to chase it was told 3 to 5 days had to phone again told again 3 to 5 days and a 3rd time same
Phoned again 4th time promised would be yet again 3 to 5 days
They take money but won't pay back
Now don't know next step

Went to Tesco phone shop in Port Talbot today to buy a new phone. I'd been dreading it as I don't like change, but I was put at ease by a lovely young man called Ollie. He did the whole thing for me and I came away a happy old lady with with a fully working new phone. Thank you Ollie and all the staff

One of the poorest excuses for a mobile site I've ever encountered. In general, I like Tesco mobile, but never have I found it so difficult to navigate a site to be able to order one phone for a family member. And the basket keeps freezing, so you can't remove or edit orders unless you sign out and in again. I finally got to placing the order, only to be told "We're having tecnical problems", you're not joking!

Customer service are completely inept, and don't seem to have been trained for the job they're actually meant to be doing. Repeatedly asking inane questions, and skirting around the actual issue, leaving me more confused than them!

You're losing it Tesco!

The website seriously needs upgraded and maintained and perhaps try putting money into the employment of people who speak fluent English (not racist, completely realist).

messages are heavily limited on their sims You're lucky to get more then 0.5 mbs and the top ups are annoying

Hi I’m 78 years old and took an additional contract and phone out for my son they took the money from my account but phone hasn’t arrived on the date they stated today 20th of June 2025 when I went to log in the website told me my account doesn’t exist anymore yet I’ve ordered a phone made the payment proved who I am , very worried may contact solicitor as this can’t be right taking money from a pensioners account and not send the phone if it doesn’t arrive 21/06/2025 I will be instructing a lawyer to act on this I’ve been with tesco mobile years and that’s how you treat your customers UPDATE Tesco cancelled my account and took the money for the first phone DO NOT BUY A MOBILE PHONE FROM TESCO THEY ARE DODGY and have instructed a lawyer to deal with them as taking money and not sending the phone is theft
also they sub contract out there customer service number to another country do yourself a favour don’t touch Tesco mobile they are a waste of space

Took my Credit off my card , 2 x £7.50 .. and forced me to pay for a fresh month .. I called and complained the first time .. nothing was done, and then when the second time it was taken .. I realised they were just corporate thieves .. my 30+ years of shopper loyalty and Clubcard points mean nothing.. a dodgy, dodgy company , seeking to feed and sadly abuse the power they have had bestowed.. I hope TESCO , as a brand are fed to the vultures. Get TESCOs out of the UK ..trash, profit centered thieves, brand value, and customer loyalty abusers . Lost in US, Asia and now seeking to trash 🗑️ the British 🇬🇧. I helped build TESCO, being a loyal customer from the 80's. Now I see them happily steal and screwed me over as a cheap customer .. bad Bad BAD TESCO.. in your greed to fleece British 🇬🇧 British Customers 🇬🇧 I now hope TESCOs get busted up, as a failed retail Brand, who appear ready to abuse their longest serving customer Base. What a disgracefully managed company, ignoring complaints, repeatedly, taking a months worth of mobile phone credit in 4-5 days .. this daylight theft is despicably low, and is probably recognised as skillful robbery, as the company tries to get it's profits back from is fundamental British growth base .. .. .. .. as a management consultant, with an FT Ranked global MBA qualification, this company has become a disgrace, and probably should be more openly identified as such ... .. .. as it grabs revenue from sources it should not be 'appropriating' from customers, those who have credit with their mobile contracts.. THIEVES.. TESCO are resorting to stealing credit off their customers.. no consultation or response to calls and detailed complaints.. .. .. TESCO UK are an institution that rewards itself now in this millennium, by taking advantage of customers' loyalty and, as a thieving institution.. destroying customers loyalty by grabbing their customers's saved cash reserve for future month's contracts .. THIEVING TESCO.. stay away from THIEVING TESCO, protect yourself from TESCO the THIEVING company .. TAKE CARE .. TESCO Mobile Top-ups are designed to allow for TESCO to CON YOU out of YOUR OWN MONEY.. BAD TESCO ❗.. avoid giving them your Cash, if they have not tried to fleece you, yes, they appear entitled to take (well steal) from your personally paid into credit on TESCO Mobile .. Sainsburys and ASDA, seem better, safer bets for getting good value for you money. You will be treated with more respect I believe. BAD TESCO.. TESCO Mobile is Nasty greedy and low, low, .. dangerously low Quality . Two recorded conversations, explaining everything sent twice .. and ignored .. Ignore previously loyal long term loyal customers at your peril (30+ years) . I will not be the only abused customer. I hope TESCO customer abuse is widely noted and that this once great business deserves to be killed off, as another arrogantly, ignorant company that was forced to go to the wall .. I hope more customers (I have them £120 in retail sales just last week) Now I don't want to even give TESCO the sweat off my hard working forehead. Nasty Nasty TESCO .. TESCO Brand value destruction to squeeze and steak the next pound in pure profits. GREEDY, NASTY TESCO .. shop somewhere else .. Bad Company ‼️⭐

I I've talked to someone in India we are problem with my phone. The fault with my phone is because shop it was my fault. The turn off bottom is is broken second time same model phone. And India call centre was very rude to me I will not give me a replacement. What I have asked them for