thamesandkosmos.co.uk Opiniones 

Great customer service! We had a technical failure on our coding robot so I contacted support. Lauren from the US support team promptly forwarded me onto their UK support team and within a very short period of time Nik had arranged to send out a replacement part.

I needed spare parts for the Roller Coaster Engineering set. I received excellent prompt brilliant service from Thames and Kosmos.

We’re extremely happy with our experience with Thames & Kosmos.

First of all, the kit itself is excellent quality. My child absolutely loves it, but I have to admit that I really enjoy building things together with them too! I particularly like that one set allows you to create a variety of different models rather than just building something once and putting it aside. The parts feel well made, everything is thoughtfully designed, and it provides hours of genuinely enjoyable time together.

What impressed me just as much, however, was the customer service. When we needed some assistance, the support we received was absolutely first-class — friendly, helpful and genuinely focused on making sure everything was resolved properly.

Overall, it has been a fantastic experience from ordering the product through to the after-sales support.

We will definitely be returning for more sets in the future and would happily recommend Thames & Kosmos to other families.

Thank you very much!

Ordered a copy of Paris from a retailer, ended up with it missing two key cobblestone tiles!
Contacted customer support, Nik sorted it within the day, no fuss! Greatly appreciated!

Ubongo is one of the best quality and enduring games we own. And customer service is amazing - we lost a piece and Nik sent out a replacement the same day. Super helpful. Thank you!

I was missing a component from a game, and contacted Thames and Kosmos via email, expecting to be told how much the replacement would be, plus shipping and taxes etc. Instead to my surprise I had the book sent by return email as a pdf! Well done, and I will be sure to purchase more of your products in the future. Russ from South Australia

I have long been a fan of the EXIT games made by Thames & Kosmos, but am now an even bigger admirer of the business thanks to some excellent customer service. Another games business had left me hanging for five months but T&K resolved the issue within hours. Thats the way to repeat custom - and my Christmas gift list sorted. Thank you!

Excellent customer service from Nik who replaced a damaged part promptly. Great company.

I was missing a Hex piece for a Catan exit game, emailed in and spoke with Nik who sorted a replacement straight away which arrived promptly I the post. Pleasant emails and a quick result, very happy 😊

I contacted the company for a replacement part for a board game. I was contacted back quickly and the issue was resolved quickly and courteously.

I’ve played many of these super games and for the first time, a part was missing. This was sent to me very promptly when I contacted them so all great in the end.

We lost an important dice for a game and we were sent a new one right away free of charge. Nik responded to messages really swiftly and courteously. Super helpful!

Provided me with a replacement for some money bills in a game that got soaked in beer. Stellar service.

Our whole family love these games and we're so greatful to Nik who sent us a replacement piece so quickly when we managed to lose one - thank you!

We lost the decoder disk on one of our EXIT games - after we got in touch, Nik posted a replacement for free, which arrived within 2 days. So grateful to them!

Great service. Missing component replaced very swiftly indeed.

Asked for replacement dice for my city roll and build, it was no problem for them excellent service

I have loved the exit escape room boxes for some time. I unfortunately had a defective item in the box which meant we couldn't solve one of the puzzles. I emailed the company who replied immediately to offer a replacement of the defective item, or, when they discovered we had finished the game and skipped this, they sent us a whole new exit game. Fantastic customer service.

Bought an at home Exit game recently. Sat down with my wife to play, and was missing a key item from it. Luckily we realised before starting.
Contacted customer services and Lauren from US office provided us a PDF version, but directed to UK office if we needed a physical copy.
Got contacted by Nik in the UK office, and they couldn’t have been more helpful. Arranged for a replacement to be issued, and now looking forward to playing the Escape!
Thank you Nik! 🙏🏼

We've received superb customer service from the team, especially Nik who sent us the pieces that we were missing from The Crew game. Fab game, fab team, an all round excellent experience.