Great customer service! We had a technical failure on our coding robot so I contacted support. Lauren from the US support team promptly forwarded me onto their UK support team and within a very short... Ver más
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Consulta las opiniones de los clientes
I have long been a fan of the EXIT games made by Thames & Kosmos, but am now an even bigger admirer of the business thanks to some excellent customer service. Another games business had left me hangin... Ver más
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I was missing a component from a game, and contacted Thames and Kosmos via email, expecting to be told how much the replacement would be, plus shipping and taxes etc. Instead to my surprise I had the... Ver más
La empresa ha respondido
Bought an at home Exit game recently. Sat down with my wife to play, and was missing a key item from it. Luckily we realised before starting. Contacted customer services and Lauren from US office p... Ver más
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Información sobre la empresa
Escrito por la empresa
Thames and Kosmos UK are based in Cranbrook, Kent. We provide a fabulous selection of STEM kits and board games. We pride ourselves on our customer service.
Información de contacto
20 Stone Street, TN17 2LP, Cranbrook,, Reino Unido
- 01580713000
- sales@thamesandkosmos.co.uk
- thamesandkosmos.co.uk
4,9
Excelente
173 opiniones
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I couldn't be happier with the service…
I couldn't be happier with the service provided. They did an absolute stellar job—quick, polite, and very prompt with their replies. It’s rare to find customer service this efficient and courteous.
2 de septiembre de 2026
Opinión espontánea
Respuesta de thamesandkosmos.co.uk
Hi, thanks very much for your feedback. I am glad that I could help quickly! All the best, Nik
Great service
Great service - my son lost a part of his kit and they sent us a new one free of charge. He loves building these type of toys and this is one of the best he’s had.
2 de septiembre de 2026
Opinión espontánea
Respuesta de thamesandkosmos.co.uk
Hi Neil, thanks very much for your feedback. I am glad that I could get the part out to you so you can continue enjoying the game! All the best, Nik
Gecko run
I needed replacement sticky pads for a gecko run. I contacted customer service and received a very helpful and prompt response from the account manager, offering to post some replacement pads out to me. Excellent customer service!
1 de septiembre de 2026
Opinión espontánea
Respuesta de thamesandkosmos.co.uk
Hi Emma, thanks very much for your feedback. I am glad that I could get the replacement parts out to you quickly! All the best, Nik
Quick and efficient service
Quick and efficient service , thank you!
1 de septiembre de 2026
Opinión espontánea
Respuesta de thamesandkosmos.co.uk
Hi Steven, thanks very much for your feedback. I am glad that I could assist quickly! All the best, Nik
Exellent service
Exellent service! I needed a replacement part, and got help really quickly. The item was shipped same day.
20 de agosto de 2026
Opinión espontánea
Respuesta de thamesandkosmos.co.uk
Hi Kristin, thanks very much for your feedback. I am glad that we could get the replacement parts out to you quickly! All the best, Nik
Fantastic Product and Excellent Customer Service
My son has had hours of fun with the Rollercoaster Engineering Set! It’s been great to see him enjoying building and experimenting with it. The customer service from Themes and Kosmos has also been fantastic — really helpful and friendly.
We’ll definitely be using Themes and Kosmos again. Highly recommended!
20 de agosto de 2026
Opinión espontánea
Respuesta de thamesandkosmos.co.uk
Hi Sam, thanks very much for your feedback and for the recommendation! All the best, Nik
Fast response for missing parts.
I found that a game received as a present at Christmas was missing some parts when I came to play the game in August. After getting in contact with Thames and Kosmos they very quickly supplied the missing parts.
5 de agosto de 2026
Opinión espontánea
Respuesta de thamesandkosmos.co.uk
Hi Ray, thanks very much for your feedback. I am glad that I could get the missing parts out to you quickly! All the best, Nik
Excellent customer service!!
I reported an issue with a game I had recently played and Nik responded (via email) almost immediately and provided an excellent resolution to the issue!
I love the games that Kosmos makes and the excellent customer service I received from Nik just goes to show what an excellent company they are!
10 de agosto de 2026
Opinión espontánea
Respuesta de thamesandkosmos.co.uk
Hi Chris, thanks very much for your feedback. I am glad that I could resolve the issue for you and hope you continue to enjoy Kosmos games! All the best, Nik
Great experience
Great experience. Jane in particular was extremely helpful. Quick responses from them and great product. Thank you
14 de agosto de 2026
Opinión espontánea
Respuesta de thamesandkosmos.co.uk
Hi Demi, thanks very much for your feedback. We are glad we could assist you quickly! All the best, Nik
Friendly & Effective Customer Service
My copy of The Gang Deluxe Edition came with a missing chip & damaged/misprinted cards. Nik sorted me out with replacements FOC and was friendly and accommodating throughout our correspondence.
12 de agosto de 2026
Opinión espontánea
Respuesta de thamesandkosmos.co.uk
Hi, thanks very much for your feedback. I hope that you have some great plays with the Gang Deluxe! All the best, Nik
Great game and great customer experience!
Kids love “the Crew” game which is very fun as a family! Also when we accidentally lost one of the playing cards Nik at the company very kindly sent us a replacement card within days! Super service and real attention to detail - great experience!
7 de agosto de 2026
Opinión espontánea
Respuesta de thamesandkosmos.co.uk
Hi, thanks very much for your feedback. I am pleased that I could get the card out to you quickly so you can continue playing! All the best, Nik
Fantastic
I contacted Jane Dennis about a faulty part and within minutes the component was dispatched to my home address. This is the most efficient service I have ever received. Impressive.
7 de agosto de 2026
Opinión espontánea
Respuesta de thamesandkosmos.co.uk
Hi John, thanks very much for your feedback. We are proud of our customer service at T&K, and Jane is an exemplary part of the team here. All the best, Nik
Missing booklet which was sent very quickly
Done loads of the EXIT escape games, which are really fun and well produced. Had an issue with a missing a booklet in one of the EXIT escape games. Contacted them and they sent a replacement in the post. That arrived very quickly. Great customer service.
7 de agosto de 2026
Opinión espontánea
Respuesta de thamesandkosmos.co.uk
Hi Paul, thanks very much for your feedback. I am glad that I could send you the missing file quickly to continue with your Exit game! All the best, Nik
Brilliant and Simple Customer Service
We really enjoy playing the EXIT games. On opening our latest one a part was missing. After a quick message via the online form, Nik got back to us the next day and we’d received a replacement part by post 2 days later. Brilliant and simple service, wish all customer service was as good as this!
19 de julio de 2026
Opinión espontánea
Respuesta de thamesandkosmos.co.uk
Hi Sarah, thanks very much for your feedback. I am glad to have been of assistance so you can continue enjoying the Exit games! All the best, Nik
Fabulous customer service
Fabulous customer service. Quick response to email and a replacement part sent out very quickly.
Thanks all
1 de febrero de 2026
Opinión espontánea
Respuesta de thamesandkosmos.co.uk
Thanks very much for your feedback. I am glad to have been able to get the part out to you quickly! All the best, Nik
Great communication and customer service
Got these fast and free of charge. Great customer service
17 de julio de 2026
Opinión espontánea
Respuesta de thamesandkosmos.co.uk
Hi Mark, thanks very much for your feedback. I am glad to have been able to assist quickly! All the best, Nik
Missing Books from Advent Calender Exit Game
I recently purchased the Advent Calendar EXIT game from Thames & Kosmos, but the story book and help book were missing. I contacted Nik in customer services and the support I received was absolutely outstanding. Friendly and professional in equal measure, Nik resolved everything quickly over the phone and followed up with an email containing the missing books.
After providing my address, he even offered to send the printed books in the post truly above-and-beyond service.
A genuinely lovely interaction with an amazingly helpful company. Thank you for turning a disappointing moment into a really positive experience.
15 de julio de 2026
Opinión espontánea
Respuesta de thamesandkosmos.co.uk
Hi Jane, thanks very much for your feedback. I am glad to have been able to assist so you can continue with the advent! All the best, Nik
An unbeatable experience
An unbeatable experience! A piece was missing from a simple version of Ubongo, and they sent it to me the day after I reported the issue.
Great service from Nik Neale!
17 de junio de 2026
Opinión espontánea
Respuesta de thamesandkosmos.co.uk
Hi Josep, thanks very much for your feedback. I am glad to have been able to help get the missing part out to you! All the best, Nik
Kosmos make incredible games
Kosmos make incredible games, alongside excellent customer service. We lost price for a travel game and they respond quickly and kindly. For us an ethical and considerate company
29 de junio de 2026
Opinión espontánea
Respuesta de thamesandkosmos.co.uk
Hi John, thanks very much for your feedback. I am glad to have been able to help get the missing part out to you! All the best, Nik
Product is really good
Product is really good, my child loves playing with it. Excellent customer service afterwards, really helpful and efficient.
19 de junio de 2026
Opinión espontánea
Respuesta de thamesandkosmos.co.uk
Hi Claire, thanks very much for your feedback. I am glad to have been able to help so your child can get back to playing! All the best, Nik
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