thamesandkosmos.co.uk Opiniones 

Product is really good, my child loves playing with it. Excellent customer service afterwards, really helpful and efficient.

Immediate replies and resolution of missing parts issue.
Congratulations to Nik & Thames Kosmos for excellent service and ease of contact

So thrilled to receive the Exit game ‘The Great Bee-scape’. We’re going to have much fun playing it and as there are many different riddles combinations it will be engaging for some long time. Excellent customer support too!

I contacted Thamesandkosmos (Nik Neale) he resolved my issue quickly. He was very helpful, informative, and understanding. I am dyslexic and he was patient with me. Thank you

After purchasing a board game from the UK Games Expo, I found it was missing some components. I was unable to remember the retailer used, so contacted the missing parts email mentioned in the rules book.
I was contacted back by Nik, who, after confirming the missing components, sent them straight out. I received them in a couple of days and am now able to enjoy the game.
Thanks again to Nik.

Had a missing component and it couldn’t have been dealt with more speedily! Great company.

Our Adventures of Robin hood had a damaged piece. Without any fuss, we had a new one sent to us immediately. Very satisfied

Quick response, and received desired outcome.

I had a missing piece in my game.
Contact with the company, and delivery time were fantastic. I got all i needed very quick.

Customer service is great, very polite and respond fast

A great game but a few parts were missing. Contacted the support team and received the parts very quickly.

We absolutely love Exit: The Game! The challenges are always so entertaining. Every game feels unique and keeps us engaged from start to finish.

We did have an issue with one of the games, but Nik was incredibly helpful and sorted everything out quickly, which made the experience even better.

Fantastic customer service and brilliant games, highly recommend to anyone who enjoys puzzles and escape-room style challenges!

From my first call to Thames and Kosmos Nik was a great help at sorting my problem and was very friendly and this will be my first point of call if I require any other board game replacement parts. Thanks all the team. Pete

Excellent customer service, I had misplaced a couple of components from a Devir game.

Very swift and efficient response and I had the replacement parts in a few days

Great customer service. They sent me a replacement for a set of cards of one of their games as soon as it became available.

Have bought a copy of Orloj, which was missing 2 components. Upon contacting the team, I was immediately sent the pieces, which arrived in 2 days time. Absolutely top-shelf customer service.

Board game is great and customer service was top notch, contacted over missing piece and communication was great and dealt with fast.

I have bought many games over the years from Thames and Kosmos and have always been impressed by the quality of the games. Most recently I discovered that we had managed to lose a components in one of the games. When I enquired about a replacement, they were able to send it out promptly. Communication was excellent and the customer service was likewise excellent. They remain a company that I will always recommend.

Great customer service, contacted them and Nik was so helpful when we had a small issue. All resolved and little one loves the robot. Would highly recommend this company

We lost ‘The File’ from one of our Exit games and I reached out to Customer Services. Within a day or two I received a very pleasant email saying a replacement would be put in the post. Only a day or so later the item duly arrived in a ‘do not bend’ envelope so the ‘File’ was in perfect condition. I was truly impressed by the service provided and would heartily recommend Thames and Kosmos to anyone considering their games.

Bought my first Exit game a while ago and have been waiting for the right evening to sit down and play it without distraction. Unfortunately, when the day finally came I opened the box only to find the decoder was missing. However, there was a QR code to get in touch and the system for requesting the missing piece was quick and easy to do. Really impressed by the customer support and follow up. Looking forward to receiving the piece and enjoying the game.