The AA Accident Assist Opiniones 

348
TrustScore: 4.5 sobre 5

4,6

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Everyone involved was caring, compassionate and professional. They made sure that everything was taken care of and kept me informed throughout the process. The experience was made as easy as possible... Ver más

Valorada con 5 estrellas sobre 5

Im insured with the AA and when my car was damaged and undriveable whilst legally parked I contacted them by phone and they were quick to answer and sent a recovery vehicle quite quickly and took it t... Ver más

Valorada con 5 estrellas sobre 5

Car insurance is something you normally buy but never use. I hadn't had any incident in over 20 years so when I was involved in a hit and run I had to make a claim. They honestly made the process so e... Ver más

Valorada con 4 estrellas sobre 5

When I had a collision the claim was handled efficiently. The car was repaired without any problem. Everything ran very smoothly from the claims point of view. However after the accident the AA decid... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Seguros de accidente
  2. Servicio de remolque terrestre

Escrito por la empresa

The AA provides a breakdown service, and additionally Accident Assist. Available 24/7, provides comprehensive support after an accident - big or small. Call us first and we'll take care of everything - the crash, claims and courtesy car, whoever your insurer. It's all included as part of AA Membership.


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

348 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(348)

331 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

8 months to repair my car

8 months to repair my car. Whole experience was a shambles.

29 de abril de 2026
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Respuesta de The AA Accident Assist

Hi, we’re sorry to see you’ve been left frustrated with the service. We hope any concerns have been raised with the team directly so that these can be looked into further.

Valorada con 4 estrellas sobre 5

Excellent claims process but they doubled my premium and withdrew cover on my other vehicle!

When I had a collision the claim was handled efficiently. The car was repaired without any problem. Everything ran very smoothly from the claims point of view. However after the accident the AA decided to withdraw cover on my other vehicle and I had to desperately hunt for another policy which bizarrely turned out to be also with the AA.
The insurance premiums were doubled on both cars even though only one car had been involved in a collision.

28 de abril de 2026
Logotipo de The AA Accident Assist

Respuesta de The AA Accident Assist

Hi Timothy, thanks for your feedback. Many factors are considered when getting a quote, our teams are on hand to help if you need further assistance. We’re pleased everything went smoothly with the repairs and hope everything is OK now.

Valorada con 5 estrellas sobre 5

Insurance claim through AA.

I was claiming on my insurance through the AA. I was well supported by the AA staff I spoke to, making the claim process less stressful. Very glad I had the best insurance cover, providing a like-for-like vehicle for over 3 weeks while mine was being repaired. (But Europcar, who provided it, were dreadful! The car was ok but dealing with them was hopeless. Not delivered on time, then not picked up for 6 days after I got my own car back! Could not get hold of Europcar at all. AA please note!)
If I had any problems or queries, there was always AA help at the end of the phone and they helped sort out the Europcar incompetence. Thanks AA.

28 de abril de 2026
Valorada con 3 estrellas sobre 5

Use humans not robots

28 de abril de 2026
Logotipo de The AA Accident Assist

Respuesta de The AA Accident Assist

Hi Hugh, we have teams on hand ready to help if you reach out directly. We appreciate your feedback and hope everything managed to get sorted.

Valorada con 5 estrellas sobre 5

Quick and Efficient

Claim was dealt with quickly and efficiently - personal contact whenever required was friendly informative and efficient. Some delay with repair due to availability of parts but this was mainly due to my requirement for genuine parts.

28 de abril de 2026
Logotipo de The AA Accident Assist

Respuesta de The AA Accident Assist

Hi Mr Russell, thanks for taking the time to share your experience. We're pleased to hear your claim was dealt with quickly and efficiently and hope everything is ok now 😊.

Valorada con 5 estrellas sobre 5

Amazing service

Everything was handled extremely well from start to finish, thank you very much AA Accident Assist

25 de marzo de 2026
Valorada con 4 estrellas sobre 5

Very satisfied with the AA help with my…

Very satisfied with the AA help with my claim, the one thing that I was a bit disappointed with was the time it took for the vehicle to get repaired ( three months) although that was not the AA fault it was the repairer

22 de abril de 2026
Valorada con 4 estrellas sobre 5

Stress free procees

AA handled claim very well at all stages. Helpful and stress free. The car repair was 1st class. Only let down by hire car suppliers (Europcar) car ok but service and collection very poor.

21 de abril de 2026

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