The AA Accident Assist Opiniones 

348
TrustScore: 4.5 sobre 5

4,6

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Everyone involved was caring, compassionate and professional. They made sure that everything was taken care of and kept me informed throughout the process. The experience was made as easy as possible... Ver más

Valorada con 5 estrellas sobre 5

Im insured with the AA and when my car was damaged and undriveable whilst legally parked I contacted them by phone and they were quick to answer and sent a recovery vehicle quite quickly and took it t... Ver más

Valorada con 5 estrellas sobre 5

Car insurance is something you normally buy but never use. I hadn't had any incident in over 20 years so when I was involved in a hit and run I had to make a claim. They honestly made the process so e... Ver más

Valorada con 4 estrellas sobre 5

When I had a collision the claim was handled efficiently. The car was repaired without any problem. Everything ran very smoothly from the claims point of view. However after the accident the AA decid... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Seguros de accidente
  2. Servicio de remolque terrestre

Escrito por la empresa

The AA provides a breakdown service, and additionally Accident Assist. Available 24/7, provides comprehensive support after an accident - big or small. Call us first and we'll take care of everything - the crash, claims and courtesy car, whoever your insurer. It's all included as part of AA Membership.


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

348 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(348)

331 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

I chose AA as a which best buy

I chose AA as a which best buy. Had a recent accident ( not my fault) which the AA dealt with from my first call to them. A replacement was delivered next day and all repairs were done to a high standard. It was great to be able to call them on several occasions and be able to speak to a human being!

25 de marzo de 2026
Valorada con 3 estrellas sobre 5

Good in place, confusing in other areas of the process.

The fact that I rang AA and was immediately talking to someone from what appears a separate company AAA. The company repairing my vehicle drove it to and from my home. Around 50 miles. Why not collect with a low loader? Never knew what time the collect and delivery would take place. So poor communication in my opinion!

24 de marzo de 2026
Logotipo de The AA Accident Assist

Respuesta de The AA Accident Assist

Sorry about the communication issues you experienced. If the car can be safely driven to a repairer, we’ll often arrange that, as recovery can sometimes take longer. We hope any concerns were raised at the time so the team could help, and we’re here if you need anything else.

Valorada con 5 estrellas sobre 5

Great service

Great service, friendly helpful staff.. went above and beyond my expectations when I raised a claim.. nothing negative to report what so ever.. would happily recommend and will use again... if the price is right.. ha

20 de marzo de 2026
Valorada con 4 estrellas sobre 5

The service was clear and competent

The service was clear and competent. Claims staff were very helpful and will to help.

6 de diciembre de 2025
Logotipo de The AA Accident Assist

Respuesta de The AA Accident Assist

We're over the moon to hear this and hope any repairs went smoothly, Monika 🥰.

Valorada con 5 estrellas sobre 5

Excellent service from start to finish

Excellent service from start to finish. Very friendly staff who dealt with my accident claim in super quick time. My car was in for repair and courtesy car provided within 24 hours. Very professional service and highly recommended.

17 de marzo de 2026
Valorada con 5 estrellas sobre 5

Excellent service

Had to make a claim with my an insurance, had great service from start to finish. From my car being collected to the courtesy car being delivered along with my car being returned and the courtesy car being collected. I was kept upto date every step of the way

17 de marzo de 2026
Valorada con 5 estrellas sobre 5

Dealing with the AA

I had an accident which wasn't my fault. The operator answered quickly was very friendly and put me at ease. I was given clear instructions and explanation on what would happen. I was very impressed with the service.

17 de marzo de 2026
Valorada con 5 estrellas sobre 5

AA Accident Repair

The efficiency and speed of my repair. The AA staff and the repair garage were both very helpful and supportive throughout.

17 de marzo de 2026
Logotipo de The AA Accident Assist

Respuesta de The AA Accident Assist

Happy we could assist 😁.

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