The AA Accident Assist Opiniones 

348
TrustScore: 4.5 sobre 5

4,6

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Everyone involved was caring, compassionate and professional. They made sure that everything was taken care of and kept me informed throughout the process. The experience was made as easy as possible... Ver más

Valorada con 5 estrellas sobre 5

Im insured with the AA and when my car was damaged and undriveable whilst legally parked I contacted them by phone and they were quick to answer and sent a recovery vehicle quite quickly and took it t... Ver más

Valorada con 5 estrellas sobre 5

Car insurance is something you normally buy but never use. I hadn't had any incident in over 20 years so when I was involved in a hit and run I had to make a claim. They honestly made the process so e... Ver más

Valorada con 4 estrellas sobre 5

When I had a collision the claim was handled efficiently. The car was repaired without any problem. Everything ran very smoothly from the claims point of view. However after the accident the AA decid... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Seguros de accidente
  2. Servicio de remolque terrestre

Escrito por la empresa

The AA provides a breakdown service, and additionally Accident Assist. Available 24/7, provides comprehensive support after an accident - big or small. Call us first and we'll take care of everything - the crash, claims and courtesy car, whoever your insurer. It's all included as part of AA Membership.


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

348 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(348)

331 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

After a car ran into the back of mine…

After a car ran into the back of mine whilst the driver was looking at their phone. The online reporting was simple and the claim was handled fast. Great service from the repairer and the replacement car company.

16 de febrero de 2026
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Respuesta de The AA Accident Assist

Thanks so much for sharing this. We’re really glad the online reporting was simple and that your claim was handled quickly. It’s great to hear you received excellent service from both the repairer and the replacement car provider too. 😊💛

Valorada con 5 estrellas sobre 5

It was only a small bump...

Using AA accident Assist made my claim easy and straightforward from start to finish, my claim was handled to my satisfaction, using their recommended repairers and hire car company made the process that much easier. I'm sure it helped that the other driver admitted it was their fault.

27 de diciembre de 2025
Valorada con 5 estrellas sobre 5

I cannot praise the kindness of the driver enough

I wanted to leave this review as the absolutely amazing gentleman who turned up to rescue me on saturday completely restored my faith in humanity. I normally panic when anything goes wrong with my car and my clutch burnt out on a dangerous narrow main road on saturday. I am an older lady and this wonderful young man completely set my mind at rest. Nothing was too much trouble for him. He was kind, patient, friendly and empathic and went above and beyond for me taking me home and then taking my car to Halfords Autocentre Bridgend. He didnt rush me and waited calmly while I tried to find a garage that was open that would be able to fix my car. I think his name was Pablo according to the AA helpline whom I called to thank today. If only all people were as pure of heart as this lovely young man then the world would be a better place. Thank you so much for being there for me

7 de febrero de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Awful experience after my car was…

Awful experience after my car was repaired - when we had an accident that wasn’t our fault.
Treated like criminals when we did everything right!
I didn’t believe what people said about insurance companies when you have a claim - i do now!!!

4 de febrero de 2026
Logotipo de The AA Accident Assist

Respuesta de The AA Accident Assist

Hi there, we’re sorry to see you’ve been left to feel this way. If the accident wasn’t your fault, your claim is with the at-fault driver’s insurer. Our teams will handle that on your behalf to cover any losses or costs, and will need as much information as possible. Please get in touch directly if there is anything we can help with or if you have any questions.

Valorada con 5 estrellas sobre 5

Asdf

The ease thing were sorted although had not realised I was dealing with a different part of the company

4 de febrero de 2026
Valorada con 5 estrellas sobre 5

Great service…

AA assist made a stressful situation much better.
I was dealt with in a compassionate and very efficient way.
Great communication and updates right through the process.

15 de enero de 2026

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