The AA Smart Care Opiniones 

18.294
TrustScore: 4 sobre 5

3,9

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Collected vehicle from home address when they said they would do & returned same. Service on car was thorough, MOT [which failed] was a surprising result as the fault was totally unknown prior to te... Ver más

Valorada con 1 estrellas sobre 5

Poor customer service and communication taking almost 2 weeks to complete a simple job. First call out not fully diagnosed issue. Second call out replaced part but noticed needed another part too. The... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Very good experience, would definitely recommend and use again. Communication good to inform me mechanics running late, but also had a phone call when they were 10 mins away. The two men that came... Ver más

Valorada con 5 estrellas sobre 5

The staff were excellent especially Nick who went out his way to meet me in the car park as I had poor mobility, he helped to park my car and after service brought it nearer for me. The prices were... Ver más

Información sobre la empresa

  1. Estación de inspección de automóviles
  2. Tienda de repuestos para automóviles
  3. Servicio de automóvil
  4. Taller mecánico
  5. Servicio de remolque terrestre
  6. Inspección técnica de vehículos

Sobre The AA Smart Care

Escrito por la empresa

MOTs, services and repairs brought to you through the convenience of our local AA approved garage network.

AA approved local garages

  • Every one of the garages in our network is audited to ensure it meets our highest quality, service and training standards
  • The garage technicians are expertly trained in petrol, diesel and electric vehicles

Fixed & transparent pricing

  • You’ll know exactly what you’re going to pay, with no hidden extras
  • We’ll chat to the garage to make sure that any additional work needed is accurate, and give you a quote to approve before it’s carried out.

Guaranteed quality of work and repairs

  • We’re so confident in the work, we guarantee all parts and labour for 12 months
  • The garages in our network always fit quality parts, made to the same standard as the original manufacturer equipment
  • All prices, including labour, are checked to make sure they’re accurate

Easy online booking

  • You can book online at a garage local to you, on a date of your choice
  • Book up to 90 days in advance
  • You have access to a UK wide network of local garages.

 


Información de contacto

3,9

Muy bueno

TrustScore: 4 sobre 5

18 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,9

Todas las opiniones

(18.294)

6066 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

worst than poor i booked a service…

worst than poor i booked a service for today they never turned up id given my card no and instructions to ring or text when on way so i could tell them how to get to my car waited in all afternoon i had no reason to think they would not as they say in their blurb you will be charged when job is done terrible service they obvs not very nice men any more!

27 de julio de 2026
Opinión espontánea
Logotipo de The AA Smart Care

Respuesta de The AA Smart Care

Hi Christine, we're sorry to hear this and hope you've since spoken to our Customer Service team on 0330 018 3446, so we can look into what happened here and help get this sorted.

Valorada con 1 estrellas sobre 5

poor

booked an mot and service, the garage only ddoes services.
Quality of service seems poor, van stunk of silicone, water droplets all up inside of windscreen,

24 de julio de 2026
Logotipo de The AA Smart Care

Respuesta de The AA Smart Care

Hi, sorry to hear about your experience. Please give us a call on 0330 018 3446 so we can look into this further and help get it sorted.

Valorada con 5 estrellas sobre 5

Amazing Service

Absolutely blown away by the level of knowledge, professionalism and service of this service. Geoff arrived at the scene of the break down within 20 minutes. Got the car running and managed to source a replacement alternator and have it fitted in my driveway at home that very same afternoon!

23 de julio de 2026
Valorada con 5 estrellas sobre 5

Top mechanic!

The mechanic called ahead of arriving, and was super friendly. He managed to park up on a busy street, and got to work straight away. He was thorough throughout the job, and finished on time with no issues. He even had time to take about air con de-gassing. Thank you would 100% recommend this service.

23 de julio de 2026
Valorada con 1 estrellas sobre 5

Wrong booking

Managed to find a website that said it services and does repairs to EV cars. Booked, paid and was sent reminder via text and email. Turned up before 8am as requested, only to be told the garage did not accept EV cars and they rejected the job, even thou is was picked by the smart centre.

27 de julio de 2026
Opinión espontánea
Logotipo de The AA Smart Care

Respuesta de The AA Smart Care

Hi Jonathan, we're sorry to hear about the booking issues. We hope you've since raised this with our Customer Service team so they could look into what happened here and feed it back.

Valorada con 3 estrellas sobre 5

The service itself and the mechanic…

The service itself and the mechanic Steve who completed it were great. The problem was in the communication - I booked an am service, at 1pm I received a phone call telling me my service had been delayed and was now scheduled for 1.30pm! This was despite the fact that I had already called at 11.20am and that by 1pm my car clearly wasn't going to get done at the scheduled time. Nor did anyone bother to check whether 1.30pm was convenient and that I was able to do that time. There was no apology for the inconvenience and it was just assumed that 1.30pm was OK. In the end it was 2pm when Steve arrived and nearly 4pm when he left which meant that I lost the entire day sat waiting. The phone call I received at 1pm was supposedly from Customer Service - this standard of communication is not providing customer service

17 de julio de 2026
Logotipo de The AA Smart Care

Respuesta de The AA Smart Care

We are sorry to hear about the significant delays and the lack of communication you experienced regarding your service appointment. It's clear this was a frustrating experience, and we apologise that your entire day was disrupted. We understand how important clear communication is, and we hope you're okay.

Valorada con 1 estrellas sobre 5

Awful customer ‘service’

Had a light come up on my dash. Vixa highlighted it. Booked it in to a AA garage and the work was carried out. It was confirmed that the cost was covered under my parts and garage policy. Thats was in April. In June £109 was taken from my account. Being an OAP this is a lot of money. I spent a whole day on the phone being passed from one person to the next. Eventually it was confirmed that the charge was an error and I would receive a refund. I have still not received it! When I chased it I was, again, passed from one person to the next and was told its in hand!! I really thought the AA was better than this. Very disappointed

27 de julio de 2026
Opinión espontánea
Logotipo de The AA Smart Care

Respuesta de The AA Smart Care

We're truly sorry to hear about the trouble you've experienced with the unexpected charge and the difficulty in getting your refund processed. It's certainly not the experience we want for our customers. We understand how frustrating it must be to spend so much time chasing this, especially when you were assured it was an error. We hope this gets resolved for you very soon.

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