Collected vehicle from home address when they said they would do & returned same. Service on car was thorough, MOT [which failed] was a surprising result as the fault was totally unknown prior to te... Ver más
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Consulta las opiniones de los clientes
Poor customer service and communication taking almost 2 weeks to complete a simple job. First call out not fully diagnosed issue. Second call out replaced part but noticed needed another part too. The... Ver más
La empresa ha respondido
Very good experience, would definitely recommend and use again. Communication good to inform me mechanics running late, but also had a phone call when they were 10 mins away. The two men that came... Ver más
The staff were excellent especially Nick who went out his way to meet me in the car park as I had poor mobility, he helped to park my car and after service brought it nearer for me. The prices were... Ver más
Información sobre la empresa
- Estación de inspección de automóviles
- Tienda de repuestos para automóviles
- Servicio de automóvil
- Taller mecánico
- Servicio de remolque terrestre
- Inspección técnica de vehículos
Sobre The AA Smart Care
Escrito por la empresa
MOTs, services and repairs brought to you through the convenience of our local AA approved garage network.
AA approved local garages
- Every one of the garages in our network is audited to ensure it meets our highest quality, service and training standards
- The garage technicians are expertly trained in petrol, diesel and electric vehicles
Fixed & transparent pricing
- You’ll know exactly what you’re going to pay, with no hidden extras
- We’ll chat to the garage to make sure that any additional work needed is accurate, and give you a quote to approve before it’s carried out.
Guaranteed quality of work and repairs
- We’re so confident in the work, we guarantee all parts and labour for 12 months
- The garages in our network always fit quality parts, made to the same standard as the original manufacturer equipment
- All prices, including labour, are checked to make sure they’re accurate
Easy online booking
- You can book online at a garage local to you, on a date of your choice
- Book up to 90 days in advance
- You have access to a UK wide network of local garages.
Información de contacto
Reino Unido
- theaa.com/car-care/book/start
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Es posible que utilice la IA para responderVer más
worst than poor i booked a service…
worst than poor i booked a service for today they never turned up id given my card no and instructions to ring or text when on way so i could tell them how to get to my car waited in all afternoon i had no reason to think they would not as they say in their blurb you will be charged when job is done terrible service they obvs not very nice men any more!

Respuesta de The AA Smart Care
Nice and easy experience.
poor
booked an mot and service, the garage only ddoes services.
Quality of service seems poor, van stunk of silicone, water droplets all up inside of windscreen,

Respuesta de The AA Smart Care
Amazing Service
Absolutely blown away by the level of knowledge, professionalism and service of this service. Geoff arrived at the scene of the break down within 20 minutes. Got the car running and managed to source a replacement alternator and have it fitted in my driveway at home that very same afternoon!
Top mechanic!
The mechanic called ahead of arriving, and was super friendly. He managed to park up on a busy street, and got to work straight away. He was thorough throughout the job, and finished on time with no issues. He even had time to take about air con de-gassing. Thank you would 100% recommend this service.
Wrong booking
Managed to find a website that said it services and does repairs to EV cars. Booked, paid and was sent reminder via text and email. Turned up before 8am as requested, only to be told the garage did not accept EV cars and they rejected the job, even thou is was picked by the smart centre.

Respuesta de The AA Smart Care
Easy process and good price
The service itself and the mechanic…
The service itself and the mechanic Steve who completed it were great. The problem was in the communication - I booked an am service, at 1pm I received a phone call telling me my service had been delayed and was now scheduled for 1.30pm! This was despite the fact that I had already called at 11.20am and that by 1pm my car clearly wasn't going to get done at the scheduled time. Nor did anyone bother to check whether 1.30pm was convenient and that I was able to do that time. There was no apology for the inconvenience and it was just assumed that 1.30pm was OK. In the end it was 2pm when Steve arrived and nearly 4pm when he left which meant that I lost the entire day sat waiting. The phone call I received at 1pm was supposedly from Customer Service - this standard of communication is not providing customer service

Respuesta de The AA Smart Care
Efficient and reliable service
Efficient and reliable service. Booked my MOT with the team and it was effortlessly handled with care. Thank you

Respuesta de The AA Smart Care
Awful customer ‘service’
Had a light come up on my dash. Vixa highlighted it. Booked it in to a AA garage and the work was carried out. It was confirmed that the cost was covered under my parts and garage policy. Thats was in April. In June £109 was taken from my account. Being an OAP this is a lot of money. I spent a whole day on the phone being passed from one person to the next. Eventually it was confirmed that the charge was an error and I would receive a refund. I have still not received it! When I chased it I was, again, passed from one person to the next and was told its in hand!! I really thought the AA was better than this. Very disappointed

Respuesta de The AA Smart Care
Superb service
the mechanic was thourough and very polite.
The fact i didnt have to drive to garage amd leave car and then do something for an hour or two and go back to collect is very convenient. its a great service!
Excellent service
Excellent service. Have used before and shall use again in the future for car services. Great prices.
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