The best bit was speaking to a human being who was knowledgeable, friendly and helpful. I really do not like online portal insurance or dealing with non-existent AI chat boxes. Insuring through the AA... Ver más
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Consulta las opiniones de los clientes
Certain add-ons originally looked like they came as standard, but actually needing adding for an extra cost. It also wasn’t immediately clear that when adding breakdown cover, this only provides cov... Ver más
La empresa ha respondido
I needed a new insurance quote as I felt my current ins company was ripping my off, I went onto go compare . com and found AA platinum, I wrang and spoke to a great advisor Gareth who was great at goi... Ver más
AA has what I believe to be a unique offering - it's easy to get a quotation online AND then to be able to speak to a knowledgeable, helpful and courteous member of their UK based staff to answer any... Ver más
Información sobre la empresa
- Aseguradora
- también en la categoría
- Agencia de seguros de automóviles
- Agencia de seguros para el hogar
Escrito por la empresa
The AA provides services to motorists: breakdown cover, car insurance, life, travel insurance, route planning and motoring advice. We're the UK's number 1 motoring organisation.
Información de contacto
Reino Unido
- theaa.com/insurance
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Easy insurance experience
Easy to buy insurance and also to cancel when not needed and rebuy. Very helpful real people on both occasions when I needed to phone. Good price and flexible enough for the cover I need.
Slight amendment made to the policy…
Slight amendment made to the policy with no hassle.
Es posible que utilice la IA para responderVer más
I liked the price but once I signed up
I liked the price but once I signed up, it was revealed my insurance was covered by a 3rd party I had never heard of!! AA the middleman, give them this 1 year but next I'm off for their underhanded tactics!

Respuesta de The AA Insurance
Platinum cover is not platinum!
Shocked to find that electric failure is not covered in their Home Emergency Cover on their "Platinum" home insurance policy. This is standard in other home emergency products. Disappointed

Respuesta de The AA Insurance
nerw insurance company…
the agent answered all my queries very clearly and what more can I say outstanding service.
A simple and straight forward…
A simple and straight forward transaction. A very competitive cost and very good coverage and conditions.
I got exactly what I wanted for the…
I got exactly what I wanted for the money I had to spend.
Straightforward and clear
Easy to order car insurance at competitive price. Clear and transparent process.
Simple process, but frustrating account management
I recently purchased car insurance online through the AA and I found it to be a fairly straightforward experience. The application process was simple to navigate, and I appreciated the flexibility to tailor the policy to meet my specific requirements.
However, I was disappointed by the account management side of things. If you already hold an existing policy with the AA, even if it is through a third party, such as breakdown cover, you are required to register using a completely separate email address. This makes managing different policies needlessly complicated and creates an unnecessary hurdle for existing customers when accessing the account through their App.

Respuesta de The AA Insurance
Your insurance quote offer was…
Your insurance quote offer was affordable. It was easy to navigate on your web site.
Easy and straightforward and a very…
Easy and straightforward and a very reasonable quote
The policy offered everything I…
The policy offered everything I required at the most competitive price.lets see what position is in 12 month at renewal.
Ease of arranging the car insurance…
Ease of arranging the car insurance policy
More transparency needed
Certain add-ons originally looked like they came as standard, but actually needing adding for an extra cost.
It also wasn’t immediately clear that when adding breakdown cover, this only provides cover for one call out per year, which would have put me off if I had known.
More transparency up front is needed.

Respuesta de The AA Insurance
Knowledgeable assistant with friendly…
Knowledgeable assistant with friendly but straightforward manner.
I have been supporting the AA off and…
I have been supporting the AA off and on for many years now and have had to use them for home start,I have found them to be here when you need them and on time when given. I would recommend them to anyone (and do).
Very simple to apply on line made…
Very simple to apply on line made buying the insurance a lovely experience
All went very smoothly and saved alot…
All went very smoothly and saved alot on my renewal from elsewhere
The girl on the phone was very pleasant…
The girl on the phone was very pleasant and efficient

Respuesta de The AA Insurance
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