The best bit was speaking to a human being who was knowledgeable, friendly and helpful. I really do not like online portal insurance or dealing with non-existent AI chat boxes. Insuring through the AA... Ver más
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Consulta las opiniones de los clientes
Certain add-ons originally looked like they came as standard, but actually needing adding for an extra cost. It also wasn’t immediately clear that when adding breakdown cover, this only provides cov... Ver más
La empresa ha respondido
I needed a new insurance quote as I felt my current ins company was ripping my off, I went onto go compare . com and found AA platinum, I wrang and spoke to a great advisor Gareth who was great at goi... Ver más
AA has what I believe to be a unique offering - it's easy to get a quotation online AND then to be able to speak to a knowledgeable, helpful and courteous member of their UK based staff to answer any... Ver más
Información sobre la empresa
- Aseguradora
- también en la categoría
- Agencia de seguros de automóviles
- Agencia de seguros para el hogar
Escrito por la empresa
The AA provides services to motorists: breakdown cover, car insurance, life, travel insurance, route planning and motoring advice. We're the UK's number 1 motoring organisation.
Información de contacto
Reino Unido
- theaa.com/insurance
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Everthing was so easy 2 do for 2 get…
Everthing was so easy 2 do for 2 get tbe insurance for my car
The online set up was all…
The online set up was all straightforward and easy to do.
Es posible que utilice la IA para responderVer más

Respuesta de The AA Insurance
Hassle free insurance
It was ideal insurance everything i needed easily done online.
Foi facil
Foi facil, preco dentro das normas, sem grandes burocracias, por agora estou satifeito no futuro espero continuar a gostar
The call was answered promptly
The call was answered promptly, and I spoke to a human being..
Very polite friendly and knowledgeable…
Very polite friendly and knowledgeable customer service representative a credit to the company.
The lady who dealt with my policy was very…
The lady who dealt with policy was very helpful and understanding.
It was easy to negotiate the website…
It was easy to negotiate the website and the price was fair. The cover was better than my previous insurer.
Disgraceful!
As I have recently got married, I needed to change my surname on my car insurance policy. Apparently if you make changes online, there is no fee. I filled in the appropriate online form, only to receive an email saying that I would need to ring them as they “needed more information”. I presumed they needed to see my marriage certificate, but no, they wanted to take a £25, yes £25, admin charge for simply changing my surname to my married name!!! I told the agent I thought it was a disgrace and he said he understood and would speak to his manager and see if they could waive the charge. Apparently the manager said NO, we can’t! I said I wanted to cancel the policy but was told there would be a £32 charge to do this!!! Steer clear of taking ANY policy out with these charlatans! I have changed my name with around 30 companies and have never been asked for a penny! To make me even more furious, two hours after I paid this exorbitant and inexplicable £25 charge, I logged into my account and no changes had been made. I had to have a live chat with someone to get the changes made!!

Respuesta de The AA Insurance
Good price and helpful on the phone
Got a good price and the phone call was fairly quick and straightforward.
I found quick and easy the experience helpful Quick…
I found the experience helpful Quick informative and easy with a decent quote
Easy to do online
Great customer service
I do not feel comfortable buying Insurance 'on line' & I like a Hard Copy of my Policy . I explained this to the lady I spoke to & she was great . Not a trace of the patronising tone that one sometimes receives. Her explanations were as clear as crystal.
Straight forward no problem
A competitive quote
After receiving a quote from my existing insurers which had been hiked by 37% I set about finding a new insurer. The AA provided me with a competitive quote so I accepted it.
This company is so easy to navigate…
This company is so easy to navigate around there sight easy to understand and pick what meets your needs

Respuesta de The AA Insurance
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