The Access Group Opiniones 

Our experience with Access has been positive overall. Our CSM Roxana Tonta has gone above and beyond, alongside Lucy Frampton and Elle Plowright. They are knowledgeable, supportive and work hard to get issues resolved.

The products are good, reliable and backed by knowledgeable teams. The AI capabilities within products such as Collins and Procure Wizard are particularly impressive, and it’s encouraging to see software development gaining momentum again.

The main challenge is the size of Access. With so many departments, getting answers can sometimes take time, which can cause issues in a fast-paced hospitality business. Managing multiple Access products can also make billing complicated, particularly when terminated products continue to be billed.

Overall, strong products and excellent account support. A more joined-up approach between departments and simpler billing would make the experience even better.

Simona, helped us sort out the new Access Customer Success portal, and also got 3 of my colleagues set up on the portal too. Simona also helped to get us a meeting with Martin Dunham. Which was very much appreciated

Very Supportive and Proactive in assisting

The training was extremely beneficial and covered all of the areas we required. The trainer was highly knowledgeable and delivered the content in a clear and comprehensive manner.

Burton Contractors COINs migration (specifically Finance modules) was superbly handled by Ciji Abraham. He was technically very savvy and had a solid understanding of accounting rules and processes. He was very helpful in all aspects of the migration, provided solutions to migration issues being encountered by the team. He was very pleasant and professional in all our meetings and exchanged.

Ciji & Raj are very knowledgeable and easy to work with. They have set us up for success with continued support along the way.

Naim was absolutely great helping me to resolve my problem

Excellent service in consultancy and developing the products to our requirements. Dannii has gone above and beyond to understand our requirements, keep the projects moving along and making sure deadlines are met. The functional testing documents are also a big help in making sure the spec is fully tested and ready for pushing to live. Thanks for all your help! Cheers, Will

I would not recommend Access Financials to anyone. The software itself is fine, perfectly functional. My issue is the absolutely shocking customer service, lack of transparency over pricing and huge price increases for the same service that are baked into their contracts. If you are signing up with them, be prepared to be continuously disappointed, frustrated and also sometimes lied to by the people you are dealing with.

Naim was fantastic, solved my urgent, stressful issue re my RAM successfully and in a timely manner. I was so appreciative.
However, the Access Group needs to do something about its phone service. It is dreadful, so difficult to actually speak to a person. Not user friendly at all. Thanks so much to Naim for responding to my call.

Simona efficiently provided detailed instruction to ensure we received a quick resolution to our issue.

Simona Elena Babuclu has offered our practice excellent support. Simona listens and feeds back her interpretation of the support being sought. This is so refreshing. Simona is accurate, responsive with very good communication skills. Simona clearly has good, established internal working relationships - it has been our direct experience that Simona has been able secure other access departments to process support needed by our business.

Initially my experience wasn't great, as I had trouble connecting to anyone to obtain assistance. I was receiving messages saying that my case # was resolved and I hadn't spoken with anyone.
Then Naim contacted me and everything was wonderful, the error/problem was quickly resolved.
Thankyou Naim.

Pragati is by far the best trainer we have had for Vincere CRM. She went above and beyond the meeting agenda to ensure we left the training session confident in the issues we raised. Explained and demonstrated the features of interest clearly and concisely which makes it clear how knoweledgeable she is with the CRM.

Thank you Pragati from all Timeless Recruitment team.

Access Elite had a known bug 20.06.26 when it stopped working . Support was useless. Complaints were ignored except one where they said they would get support to ring me?Closed complaint same day. 24/07/2026 before I could use software again. Complained on Trust Pilot, LinkedIn , customer service and only received someone will get back to you
Renewal invoice came with EVO attached. I do not want to use their cloud. Last year they removed EVO invoice after I complained. Took 13 days and several emails for a phone call today from APAC Retention Team. I asked for a refund for the days I could not use software and EVO to be removed. He said he would email me back. Email states EVO is part of my package now. " unfortunately unable to offer any compensation at this time" The only response I will get from this complaint will be AI bot apology. Does anyone know of a decent ledger program for small accounting practice

Sold a product that doesn't exist - the paycircle and rota ready integration doesn't work.
We wasted 3 months trying to get this up and running.
Then i can only say we have been 'ghosted' and they will not confirm they have deleted our data or that the contract is null and void. Awful service.

Very good. Positive experience.

We have recently changed CRM to Vincere and had a great experience.

I dealt with Gemma Howell in implementation, Cara Trevey in training and Samuel Titchener as my account manager. They were all very helpful and professional any queries I had was dealt with quickly.

Would highly recommend.

Catherine was helpful, organised and knowledgeable. She made the whole process simple and had us up and running with super lodged in no time. Thank you Catherine :)

we have had multiple issues with the set up of our till and have been unable to get in touch with anyone. We have submitted 'tickets' through all the recommended pathways, contacted our accounts manager and still not been able to get anything resolved. We have been unable to cash up our tills or print anything correctly for nearly 2 weeks. I would avoid this company at all costs.

Narcis was incredibly patience and helpful to us when transferring to Access Education Finance. He has guided us thoroughly through the process, always willing to answer questions and repeat prior areas of learning covered. Thank you for your support!