The Access Group Opiniones 

The Data Loader Setup was smooth easy to follow and completed In a reasonable time period.

Daniela's doing a great job at Access. Her support has been pivotable to a recent project we've been working on. She's super knowledgeable and if she doesn't know the answer, she'll go away and find it. 5 stars. We appreciate your support, thank you.

Davina was very patient as I worked with her to develop this required report. After a few weeks of using the file, I realized there were a few additional changes that I needed. She was able to quickly pull the fields requested. She would get on a call for clarifications. This was a very positive experience and I have a very useful report.

Our project manager responded promptly to any queries we had. They were very approachable, friendly and did not shy away when difficult conversations needed to be had. They were excellent in organising additional support.

We had a great experience working with Gemma and Cara during our migration to Vincere. The whole process was extremely well organised, with weekly catch-ups, thorough explanations and clear guidance at every stage.

Both Gemma and Cara were knowledgeable, approachable and patient, and all our questions were answered quickly and thoroughly. Their support made the transition feel manageable and ensured we felt confident using the new system. Thank you both for making the migration such a smooth and positive experience.

Uncompromising when it comes to cancellations - make sure you cancel 90 days BEFORE an annual subscription is due to expire or they will bill you for another entire year. No offer to pro-rata the billing, no consideration for how long you've been a client (well over 10 years). I gave 76 days notice for ending this particular licence, which I believed was decent notice, but the magic number of days is 90 and they will not budge. I never signed or sighted anything agreeing to these terms (we use Elite, which Access took over from Reckon). There is also no advance communication about your subscription coming up for renewal. It's a shameless money grab and they simply don't care.

Unreliable booking system, confusing billing, and a difficult exit
I had a poor experience with ResDiary, an Acces Group online booking system. The booking system itself was a regular source of problems — frequent glitches that made it genuinely hard for my staff to keep on top of bookings. When the tool you rely on for service keeps faltering, it costs you time and stress on the floor.
On top of that, the billing was a mess. I was charged fees I wasn't clearly told about upfront, and working out what I owed and why was far harder than it should be. Renewals came around without any clear heads-up that I could see, so I found myself locked into another cycle before I'd had a real chance to reconsider.
The website made it worse. Getting to my billing, payments, and invoices was genuinely difficult — the information felt buried rather than laid out plainly. And when I tried to cancel, it was a real ordeal, nowhere near as simple as signing up was.
My advice to other restaurants: go somewhere else.

Access has been repeatedly contacting me and several of my employees with an excessive volume of phone calls and voicemails, which we consider to be harassing and disruptive. Why is my Client Success Manager calling so frequently and clogging my voicemail/ inbox with emails? I’ve spoken with other Proclaim users, and they report experiencing the same thing from their Client Success Managers!!

Nowhere in my contract did it state that I would be subjected to this volume of unsolicited phone calls, voicemails, and emails. This is unacceptable.

Our practise dealt with Manoj and we couldn't be more satisfied with his attention to detail, engagement and professionalism. In addition, he followed up on important queries promptly and made the whole process from start to end as seamless and stress free as possible. To date, the best encounter we've had with a staff member from Access.

Tom from the Access group is a great trainer, explaining CRM features and uses with complete clarity as well as giving top tips on how to get the most out of it. The sessions have given me new and useful information and I feel much more confident going forward.

Had a training session with Ionut Lepa; he was great at explaining the platform and answering all my questions clearly. I am not a tech person myself, and he was ever so kind and patient during the session. Thank you, Ionut!

Catherine, was helpful, experienced and was great with all knowledge. The training was greatly appreciated.

I am really happy with Ciji’s support throughout the COINS implementation project. He was always quick to come up with solutions and helped guide us through the go-live process.

I’m not as confident about the ticketing system though. Response times can be a bit slow, and it seems like a different person picks up the ticket each day. That’s not ideal for payroll, especially when urgent issues need immediate support.For payroll issues, it’d be great to have the option to speak to a support advisor over the phone.

Naim Zaiki was very supportive and sort out my issues very efficient way. I am very happy

We used Paycircle, The Access Group's payroll product, for a year.
Our contract required three months' notice, and I gave it well before that deadline, notifying both our account manager and our BDM that we would not be continuing into a second year. Despite this, The Access Group has continued to send us invoices and payment demands for a service we properly cancelled.

I've contacted their customer support numerous times to get this corrected. Nothing changes – the invoices keep coming as though the cancellation never happened.

Having to repeatedly chase a supplier to stop billing you for a contract you validly ended is a terrible experience, and it's cost us time we shouldn't have had to spend. Until this is acknowledged and resolved, I can't recommend dealing with this company.

Issue was resolved promptly. Naim is very courteous.

We have worked with the Access Group for a number of years now and have just gone live with your website refresh/rebuild. Have always been happy with the service received and happy to recommend them to others. Thanks for your work Esmaerle, Alyssa and Natasha and team for all your work to help us!

Tania is always helpful and kind. Her professionalism, knowledge and expertise are never unnoticed.

Excellent customer support from Andrea once again