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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

great place to play and have fun. they have a nice selection of providers (they should remove the names of the ones that have no games available anymore). redemptions are just like most casinos, but o... Ver más

Valorada con 1 estrellas sobre 5

Do not spend your money or play on this site ! the people on here are lying it's a straight money grab scam..I paid in two times to try the sites ⁸out and the games do not play smooth and rig to not h... Ver más

Valorada con 4 estrellas sobre 5

I like a few of their games I cannot find elsewhere. the customer service awesome, and I am sure they get a lot of crap from people. if youre kind with yor concerns they will be super helpful and make... Ver más

La empresa ha respondido

Valorada con 2 estrellas sobre 5

The gaming platform is decent but the redeemation time is awful. It's funny how you don't have to go through all the red tape in order to play. Monies are taken instantly. Redeemation is totally diffe... Ver más

La empresa ha respondido


Información de contacto

3,0

Medio

TrustScore: 3 sobre 5

184 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 79% de las opiniones negativas

Suele responder en menos de 2 semanas

Así usa esta empresa Trustpilot

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

Boss casino redemption problems.

I signed up for the Boss casino and started playing 4 days ago I got my redeemable balance up to $200 and I tried to make a redemption I was told I had to pass verification by customer service which I did multiple times every day now for four days I passed verification and it still says my account is under progress the site is user friendly and very easy to use with good games but when it comes to redemptions they're not very good if my account gets verified and I'm able to redeem I will update my experience until then they're only getting one star.

20 de enero de 2026
Opinión espontánea
Logotipo de Theboss.us

Respuesta de Theboss.us

Verification may continue to show as “in progress” when submitted documents require further review. This can happen if images are unclear, information is partially visible, or additional system checks are needed to complete verification accurately and securely.

Our support team can review your verification status and advise if anything needs to be resubmitted. Please contact support@theboss.casino with your account details so they can assist you directly.

Valorada con 4 estrellas sobre 5

Redemption is still pending and customer support is MIA

Im going to give them 2 stars. I requested a $500 redemption 3 days ago and it still says that it is pending. I have attempted to message them on the website and ask them how much longer it is going to take and they have not responded. But every time I messaged them before about something else, they responded quickly and were very helpful. I don't understand why they aren't responding to my 5 plus messages asking about my redemption time frame. I hope my issue is resolved and that I receive my winnings without incident, if I do then I will change my rating.

Update
Got my redemption finally but they only gave me $250 since it was won from promo coins. But I cant complain.

8 de enero de 2026
Opinión espontánea
Logotipo de Theboss.us

Respuesta de Theboss.us

Thank you for sharing your experience, redemptions can sometimes require an additional review or verification, but you should always receive timely communication from us. We’re glad to hear your redemption has now been processed.

If you have any other questions please reach out to support@theboss.casino with your username and we’ll be glad to help.

Valorada con 1 estrellas sobre 5

😄 ahh I love TrustPilot...

😄 ahh I love TrustPilot....

First things first! NEVER play where a casino will instant debit you. Then take any thing more than 2-3 days businees or not. What, casino employees work bankers hours? Lmao.... That, is a foolish mistake of your own.

Dont take my words for petty judgement or misunderstanding. Ive done this for far too long lol... anyway Im joining the crowd because (mind you, I only purchased the literal smallest welcome pack lol i dont buy anything off Facebook ads guys lol). But believe me when I say, if most other players and reviewers say ANY casino looks like a duck 🤷‍♂️.... do you catch me? Hear me out. ANY casino offering something like 10 sc for $2 or 30sc for 9.99, is a scam. It's a bait method. and I say this because you will never end up higher than your starting point. I've been there before as im sure you all have. I have played literally every where any spin freak can possibly think of. And I can smell a fish left out over night. This one smells like Tilapia (ya know, the bio-engineered fake boys).. And im glad I only gave em $2 😄 I came here just now before depositing and playing for real. I can always rely on my fellow spinners. I've closed/disabled 4 additional sweeps just today in fact.
Crown for the W no ifs or buts and for the person who is going to reply from the company social team please, I beg you bite your tongue. Or, just kick rocks in no socks. Respectfully. I won't be editing.

9 de enero de 2026
Opinión espontánea
Logotipo de Theboss.us

Respuesta de Theboss.us

Processing times can vary depending on account verification status, and queue volume. This is standard practice across regulated sweepstakes platforms and does not indicate improper activity.

Introductory packages (such as low-entry offers) are designed to allow players to explore the platform with minimal commitment. They are optional, transparent, and do not affect gameplay odds, redemption eligibility, or withdrawal limits.

If you specific concerns about your account, redemption, or verification status, the fastest channel is support@theboss.casino, where our team can review details directly and provide accurate updates.

Valorada con 1 estrellas sobre 5

The Boss casino is a rip off

The Boss casino is a rip off! I used my PayPal card to purchase, then I tried to redeem $100. I sent pictures of my card as requested, uploaded the PayPal account statement for the card as requested, they said they needed the account and routing numbers for the account,(which for security purposes PayPal statements doesn't include the account and routing numbers) I uploaded a screenshot of the numbers where PayPal was clearly visible, but they won't pay me, put the money back in my account for me to play and probably lose. I'll never be able to redeem because I can't choose to use whatever card I want, who are they to decide which of my cards I can or can't redeem to. They are a JOKE!

26 de diciembre de 2025
Opinión espontánea
Logotipo de Theboss.us

Respuesta de Theboss.us

For security and regulatory reasons, all redemptions must follow our standard verification process, including confirming payment methods used for purchases. Certain financial details may be required to ensure transactions are processed safely and correctly.

If you need further clarification or assistance reviewing your documents, please contact support@theboss.casino
so our team can help guide you through the next steps.

Valorada con 5 estrellas sobre 5

Great rewards

Great rewards, huge dailies and weekly promos.

I love this place and will continue to play here. Good selection of games.

23 de diciembre de 2025
Opinión espontánea
Logotipo de Theboss.us

Respuesta de Theboss.us

Thank you for your feedback. We’re glad you’re enjoying the rewards, promotions, and game selection. If you ever need assistance, our team is always available at support@theboss.casino

Valorada con 1 estrellas sobre 5

Refuse to pay

As others have said... I'm trying to redeem my winnings and every time they ask for more info. Now they're claiming that the card I sent them a picture of, doesn't match the one I used to buy SC, when it's the ONLY card I use for online sweepstakes! I even sent them a statement (for THAT card), and now they're pretending that they can't see the transaction with them, that's plain as day on it!

I'll update my review if they ever actually pay.... But based on my experience up to this point, there are better sites that don't have any issues like this when redeeming.

13 de diciembre de 2025
Opinión espontánea
Logotipo de Theboss.us

Respuesta de Theboss.us

Thank you for the feedback. For security and compliance purposes, all redemptions must be verified against the original payment method and transaction records on file. If there’s a mismatch or missing confirmation, additional review may be required before processing can continue.

For further assistance or to review your documents in detail, please contact support@theboss.casino
so our team can assist.

Valorada con 3 estrellas sobre 5

Another once promising social casino going down the drain…

They started off this year as a promising social casino and devolved into one of the social casinos that use back handed tactics to keep your money. They’ve now lessened their bonus packs even further to where you’re receiving 5% extra, and have INCREASED their rollover to 5x. In other words, for receiving a measly $5 for your $45 deposited, you will have to play $250 worth out of $50 to be eligible to redeem, on top of get your balance above $100. Some of these social casinos are going to run their own businesses into the ground tripping over dollars to pick up cents. What they don’t realize is if you give me 15%-33% on my deposit without an absurd rollover requirement, I’m going to deposit $200-$500+ to your website EVERY single day whether I win or lose. Now I’ll never deposit to TheBoss Casino again as it is. I used to deposit multiple times per week. Then I went down to once a week when they changed their terms, of which we received negative value on the single bonus per week due to the 4x rollover, to now likely not depositing again unless they change their terms back.

Moral of the story is beware of what you are buying here and inquire about bonus terms before you get scammed into predatory rollovers.

All of that being said, I HAVE ALWAYS been paid by TheBoss Casino which is why I still give them 3 stars. If they don’t add these rollovers to regular packs then in that category they are fine. But they should be putting CLEAR terms of what you’re purchasing and I refuse to give 5 stars to any social casino using predatory or backhanded tactics to swindle people out of money which is exactly what an unannounced 5x rollover is on a bonus pack.

7 de diciembre de 2025
Opinión espontánea
Logotipo de Theboss.us

Respuesta de Theboss.us

Bonus percentages, rollover requirements, and package structures may vary by promotion and are subject to change as part of standard platform operations. Redemptions are processed when conditions are met.

If you’d like clarification on current promotions or assistance reviewing offer details before purchasing, our support team is available at support@theboss.casino

Valorada con 3 estrellas sobre 5

Redemption delay

Got the money after 5 days and multiple inquiries to the support team… Not the best experience…

9 de diciembre de 2025
Opinión espontánea
Valorada con 2 estrellas sobre 5

The games are lacking and my redeemable…

The games are lacking and my redeemable balance never updated the entire time I was playing. I won't be playing here at all in the future. They don't even have playson, they just have the betsoft copy-cat games.

3 de diciembre de 2025
Opinión espontánea
Logotipo de Theboss.us

Respuesta de Theboss.us

Processing times may vary depending on verification and transaction reviews, and completion can take significant time in some cases. We appreciate your patience during the review process. For any future questions or assistance, please contact support@theboss.casino

Valorada con 5 estrellas sobre 5

The boss casino is my friend

The boss casino is my friend. They always let me leave with more money than I went with. Most of my favorite games I found at the boss casino. 10 out of 3 stars !! I love the boss casino!

28 de noviembre de 2025
Opinión espontánea
Logotipo de Theboss.us

Respuesta de Theboss.us

We appreciate you sharing your experience. If you ever need help or have questions about features or updates, reach out anytime at support@theboss.casino

Valorada con 4 estrellas sobre 5

Fast Redemptions

The prompt customer service, great game diversity, and fast redemptions easily make this one of my favorite places to come and spin! Also the unique coin bundles offer a unique price point that other places don’t have.

17 de noviembre de 2025
Opinión espontánea
Logotipo de Theboss.us

Respuesta de Theboss.us

Thank you for the kind words, we’re happy to provide a service you enjoy. For any future questions or assistance, you can contact us at support@theboss.casino

Valorada con 1 estrellas sobre 5

Doesn’t even tell you how long you have…

Doesn’t even tell you how long you have to play your bonus and believe me it’s more than once

29 de octubre de 2025
Opinión espontánea
Logotipo de Theboss.us

Respuesta de Theboss.us

Hi! Bonuses come with playthrough requirement and If you’d like us to check the exact details for the bonus on your account, our team can review it for you anytime at support@theboss.casino

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