The Curtain Store at Home Opiniones 

226
•
TrustScore: 4.5 sobre 5

4,4

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I have ordered blinds twice from The Curtain Store at Home, each time knowledgeable advice from Louise has been given to me which makes it a lot easier to select the right product. The customer... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We recently experienced a fantastic level of service from The Curtain Store when shopping for curtains and blinds for our recently renovated home. The staff were very helpful (and patient) as we perus... Ver más

Valorada con 5 estrellas sobre 5

Really pleased with our experience, ordered an old design duvet cover from ted baker that I couldn't find anywhere else. I was slightly worried that the website wasn't legit however the item was shipp... Ver más

Valorada con 5 estrellas sobre 5

Love my curtains made to measure by The Curtain Store at Home. After having a few problems with ordering on their website Paul came to the rescue and took me through the process step by step. Once ord... Ver más

Información sobre la empresa

  1. Fabricante y proveedor de cortinas
  2. también en la categoría
  3. Tienda de iluminación
  4. Tienda de muebles

Escrito por la empresa

The Curtain Store, formally known as the Curtain Superstore is a family run business in Blaydon, Newcastle and has been trading for over 30 years with 40+ years’ experience in the fabric and curtain making industry, so we know a thing or two about home furnishings. Our rich experience, coupled with our passion and knowledge, has allowed us to provide an unrivalled bespoke curtain and blind service in the North East whilst having an extensive range of home furnishings at competitive prices, helping us win the soft furnishings supplier of the year in 2019. We are super excited to now be offering our expertise and extensive product range online, helping everyone around the UK to turn their house into a home!


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

226 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 66% de las opiniones negativas

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4,4

Todas las opiniones

(226)

17 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Fabulous quality curtains

Fabulous quality curtains, gorgeous fabrics and efficient service, priced well. Would highly recommend and will definitely use again.
Thank you team!

14 de abril de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service from start to finish

I was unsure as what to get for my new flat. The service and recommendations from the staff were wonderful. A great selection of fabrics and other materials. My made to measure curtains arrived and were fitted in no time at all. I will definitely return.

6 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

First class service

First class service, we hade 6 sets of curtains measured and custom made. The service recieved throughout was first class efficient and nothing was a problem. Highly recommended.

7 de octubre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Lovely Curtains Great Quality

Sylvia who is the buyer, took lots of time to show me the various curtain fabrics and styles as I was absolutely clueless about it all and that really made the difference to me. The two chaps who came to fit them did a great job so overall I am very happy with the product and service I received.

6 de enero de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Appalling and dishonest

Appalling and dishonest. Was told my friends Italian sofa would be 8 weeks, checked and confirmed that was correct, maybe a day or too late tops. 11 weeks later we finally got it. In between the service and lies was a Joe. No calls back when chasing up. Lied about refund policy, lied about when it would be in, given 3 different dates, fobbed off with we are busy, short staffed, on deliveries... lied about a call from area manager, they don’t have one, manager can’t take feedback, she then refuses to speak with you when you explain about the lies, disrespect to customers and shoddy unacceptable service, incompetent of delivering on promises. Why not just tell your customer the delivery is 10-12 weeks instead of saying 8 weeks then when it’s delayed blaming it on coming from Italy,, disgusted in the service, seems the staff are scared of someone, why lie about timing and management structure.. deal with your mistakes. The one plus was the guys who delivered, extremely professional and very helpful, quick and tidy. Shame about store staff.

1 de octubre de 2024
Opinión espontánea
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Respuesta de The Curtain Store at Home

Thank you for taking the time to share your feedback. While we genuinely regret that your experience with us did not meet your expectations, we feel it is important to address some of the points you have raised.

At the time of purchase, we provided an estimated timeframe of 8 weeks as a guideline, with the understanding that this could vary depending on factors beyond our direct control. Reference to estimated delivery times is clearly stated on your order form and our intention was never to mislead or overpromise. We acknowledge however that the additional 3-week delay was frustrating and for that we sincerely apologise.

We are especially disheartened by your suggestion that we were dishonest in our dealings. Honesty and integrity are values we take very seriously in our business. While we recognise that our communication about delays could have been better at no point was there any intention to deceive. We strive to provide accurate information based on what we know at the time, and we will review our processes to ensure clearer communication moving forward.

On a more positive note, we are pleased that you were happy with the professionalism and efficiency of our delivery team. Your acknowledgement of their hard work means a great deal to us, and we will make sure your feedback is passed on to them.

Valorada con 5 estrellas sobre 5

Well recommended!

I have often visited this store and have always found the service was excellent. Very friendly, professional and knowledgeable staff. I am a home sewer and I always find their professional advice helpful. Always a warm welcome and I would highly recommend this store.

22 de agosto de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

We received delivery of our new Suite…

We received delivery of our new Suite of furniture this week from The Curtain Store At Home. The Product was of excellent quality. The sales staff, Ian and Steven were very knowledgeable, helpful and friendly. We found the delivery guys very friendly, prompt and efficient. We would highly recommend this store.

26 de julio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Love my curtains made to measure by The…

Love my curtains made to measure by The Curtain Store at Home. After having a few problems with ordering on their website Paul came to the rescue and took me through the process step by step. Once ordered communications kept me updated and the curtains arrived promptly. Will use this company again and will recommend to friends and family.

29 de mayo de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Curtains came with an uneven hem,lining…

Curtains came with an uneven hem,lining showing,sent you email to advise with pictures,up to now no response.would a like a reply by end of the week or feel I should put a negative review on your website

29 de abril de 2024
Logotipo de The Curtain Store at Home

Respuesta de The Curtain Store at Home

Hi Eileen, I am sorry to hear of your dissatisfaction with your curtains. Could you please resend the email to sales@thecurtainstore.com so we can investigate.

Valorada con 5 estrellas sobre 5

Excellent customer service

I ordered from the company but I received the wrong colour of curtains, I emailed about this and within 15 minutes had a reply with an apology, a returns label and the promise that the correct colour of curtains would be sent to me. Within days these arrived and I was very happy with them. I was keep informed at all times. The customer service from Paul was excellent. Would definitely buy from them again.

10 de mayo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great Service

Customer service was great. I love the fact that you include the sample lining.

I made the mistake of not checking the colour in electric light but one call cancelled the order and the refund was a well expedited process.

I have looked at some more samples and am about to order having checked in every light possible!

24 de abril de 2024

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