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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Placed an order and advised it would be delivered the next day. 4 days later I emailed asking for an update. 6 days later and still no response or contact I chased again - my order was then cancelled... Ver más

Valorada con 1 estrellas sobre 5

When ordered I was informed that the order would be delivered the next day. However it wasn't delivered until 5 days later, at no time between the order and delivery was I informed of the delay or rea... Ver más

Valorada con 5 estrellas sobre 5

I’ve been buying from this company for the last couple of years and the service is incredible. They answer emails. They sort out anything if anything goes wrong with the Delivery or a mistake. Ben mad... Ver más

Valorada con 3 estrellas sobre 5

Previous orders have been completed pretty smoothly however I placed an order November 10th my money was taken but no sign of order. I have sent 3 e mails and 2 messages on the online chat option an... Ver más

Información sobre la empresa

  1. Tienda de cigarrillos electrónicos

Escrito por la empresa

The E-Cig Store is one of the UK's leading vape retailers, with 40+ stores nationwide and a fast-growing online store at theecig.co.uk. We stock thousands of TPD-compliant vaping products, including nic salts, e-liquids, shortfills, pod kits, refillable vape kits, replacement pods and coils from leading brands like Vaporesso, Elf Bar, Lost Mary and OXVA — plus our own award-winning Feast Treats e-liquid range and money-saving multipack bundles. Every order is picked and dispatched from our UK warehouse, with free e-liquid included on selected kits and fast Royal Mail delivery as standard. Our team of vaping specialists — online and in-store — are here to help adult smokers make the switch and existing vapers get better value. Shop online at theecig.co.uk or find your nearest store.


Información de contacto

3,4

Medio

TrustScore: 3.5 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

No ha contestado las opiniones negativas

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3,4

Todas las opiniones

(1178)

55 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Beware of this company

Beware of this company, sent out dodgy vapes not once but twice, ask me to send back which I did at my own expense! said the would replace and give me freebie as compensation, next thing I know I have a email for a refund which I still have not received over a week later! Now completely ignoring me. Real Micky mouse company if you’re thinking of using them think again!

21 de agosto de 2023
Opinión espontánea
Valorada con 4 estrellas sobre 5

Easy shopping experience

Easy shopping experience. Plenty to choose from, each product had a clear description on the website to help me choose exactly what I wanted. Very happy indeed!

8 de agosto de 2023
Valorada con 5 estrellas sobre 5

The website was easy to navigate and…

The website was easy to navigate and the selection of products in stock was great the products themselves arrived promptly and I was informed of order dispatch and delivery so it made receiving my items straight forward and hassle free

20 de julio de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Beware. Fraudulent Financial Practice.

Just filed with the bank. Order confirmed and age verified Monday 17 July. Website states orders placed after 1pm are shipped next working day. Emailed Wednesday and Thursday, and spoke to ECig HQ (hunted down the number 0330 165 9977) Accounts office Friday. Monday 24 July, FINALLY receive a reply from Elijah, Online Manager. He claims security put my order on hold due to fabricated card issues. Replied that my account was debited immediately, and to fulfill my order or issue a refund in 24 hours. As of today 26 July Wednesday, it is 48 hours and still no reply nor shipping confirmation.

17 de julio de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Order on a Monday

Order on a Monday, Paid for 1-3 working day delivery & my order wasn’t dispatched until the following Wednesday. I tried contacting them and no response and when I eventually got one they just lied about what had happened and didn’t actually dispatch what I originally ordered. I responded to them stating that I had evidence they were lying and I didn’t get a response or an apology. I will not be using them again.

19 de julio de 2023
Opinión espontánea

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