Placed an order and advised it would be delivered the next day. 4 days later I emailed asking for an update. 6 days later and still no response or contact I chased again - my order was then cancelled... Ver más
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Consulta las opiniones de los clientes
When ordered I was informed that the order would be delivered the next day. However it wasn't delivered until 5 days later, at no time between the order and delivery was I informed of the delay or rea... Ver más
I’ve been buying from this company for the last couple of years and the service is incredible. They answer emails. They sort out anything if anything goes wrong with the Delivery or a mistake. Ben mad... Ver más
Previous orders have been completed pretty smoothly however I placed an order November 10th my money was taken but no sign of order. I have sent 3 e mails and 2 messages on the online chat option an... Ver más
Información sobre la empresa
Escrito por la empresa
The E-Cig Store is one of the UK's leading vape retailers, with 40+ stores nationwide and a fast-growing online store at theecig.co.uk. We stock thousands of TPD-compliant vaping products, including nic salts, e-liquids, shortfills, pod kits, refillable vape kits, replacement pods and coils from leading brands like Vaporesso, Elf Bar, Lost Mary and OXVA — plus our own award-winning Feast Treats e-liquid range and money-saving multipack bundles. Every order is picked and dispatched from our UK warehouse, with free e-liquid included on selected kits and fast Royal Mail delivery as standard. Our team of vaping specialists — online and in-store — are here to help adult smokers make the switch and existing vapers get better value. Shop online at theecig.co.uk or find your nearest store.
Información de contacto
Unit 1 Hammond Court, Whitehill Industrial Estate, SK4 1PQ, Stockport, Reino Unido
- Support@theecig.co.uk
- theecig.co.uk
Invita a los clientes a opinar
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No ha contestado las opiniones negativas
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I didn't press 5 stars as I'm so…
I didn't press 5 stars as I'm so disappointed I ordered 1on line then looked at ur shop bit n I could of had 3 for same price
Fast delivery and lovely flavours
Always high quality Vape Juices
Always high quality Vape Juices. Wouldn't shoo anywhere else. Just need to restock the 20mg nic nic salt shots 😁
Beware of this company
Beware of this company, sent out dodgy vapes not once but twice, ask me to send back which I did at my own expense! said the would replace and give me freebie as compensation, next thing I know I have a email for a refund which I still have not received over a week later! Now completely ignoring me. Real Micky mouse company if you’re thinking of using them think again!
Tastes just like crystal bar disposables
My husband has tried so many menthol juices but this one tastes just like the crystal bar disposable that he likes
Awesome service
Good range of products
Good range of products, good prices and good delivery times
Easy shopping experience
Easy shopping experience. Plenty to choose from, each product had a clear description on the website to help me choose exactly what I wanted. Very happy indeed!
Excellent service
Always easy to navigate their website
Always easy to navigate their website, best site for vape deals.
Good product and fast delivery.
I had an issue placing the order which…
I had an issue placing the order which I contacted them about which was resolved so quickly very impressed and quick delivery
The website was easy to navigate and…
The website was easy to navigate and the selection of products in stock was great the products themselves arrived promptly and I was informed of order dispatch and delivery so it made receiving my items straight forward and hassle free
Super fast delivery
Super fast delivery, vape juice is great, flavour spot on! Especially as no nicotine
Beware. Fraudulent Financial Practice.
Just filed with the bank. Order confirmed and age verified Monday 17 July. Website states orders placed after 1pm are shipped next working day. Emailed Wednesday and Thursday, and spoke to ECig HQ (hunted down the number 0330 165 9977) Accounts office Friday. Monday 24 July, FINALLY receive a reply from Elijah, Online Manager. He claims security put my order on hold due to fabricated card issues. Replied that my account was debited immediately, and to fulfill my order or issue a refund in 24 hours. As of today 26 July Wednesday, it is 48 hours and still no reply nor shipping confirmation.
Order on a Monday
Order on a Monday, Paid for 1-3 working day delivery & my order wasn’t dispatched until the following Wednesday. I tried contacting them and no response and when I eventually got one they just lied about what had happened and didn’t actually dispatch what I originally ordered. I responded to them stating that I had evidence they were lying and I didn’t get a response or an apology. I will not be using them again.
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