TheHorrorDome.com Opiniones 

Absolutely the best masks on the market. And the family that runs it is so nice and helpful with everything.

I've ordered so many items from the Horror Dome over the years and have never had an issue! Their products are the best on the market and make Halloween perfect every year. Thank you for everything and I will be ordering again this year!

I run a small haunted house and found the horror dome online. I purchased a few costumes and an animatronic. Everything arrived quickly and looks awesome! Would definitely order again.

I ordered "alien grey mask" from horrordome but order didn't placed but my money already transferred. First it didn't accept my purchase method and i tried again and it loading couple seconds and shows "Your payment details couldn't be verified". But funny thing is my money transferred

I ordered Double Trouble on July 4, 2024, and received it on July 13, 2024. After reading all the reviews I decided to take a chance and buy the costume.
The costume is very detailed this is by far the best costume I have.
Thank you, Horror Dome.

this place is the worst. stay away , New York rip offs. I tried contacting them email 5 times no response . high price and big money shipping what you see in the pictures is not even close to what you get, stay away . no returns , don't waste your time . this Is your last warning

I run a small home haunt and have been buying stuff from horrordome for several years. As a loyal customer steady customer who has never complained about delayed shipping and dings. The one time I actually
Received a defective animatronic showing video’s and sending photo. They said they will look into it and will get back to me, I tried to follow up with them several times since last year to get a response but they ghosted me. No response, no parts and no apologies. I am reporting them to BBB as well
Buyer beware..

I spent over $500 for a big foot costume that they claim was in the news for pranking people. This costume is SO poorly done. It looks so fake and it’s super cheap. What a ripoff. It looks NOTHING like the photo they advertise. This is false advertisement. They keep calling me telling me I need to remove my review and I guess they googled me and found out I’m a business owner and they keep mentioning that on the phone.

Im Collector mask i bought 3 masks which they don't look nothing like the picture! Paint and details were not in place, i just wish they would show more exactly how the item looks, disappointed of thehorrordome.com and then they called me to take the review down and get a refund, and i tried to return them, they told me to send it back to the address where they came from and i did, but they now said that address doesn't belong to their stores! and they haven't received anything whatever "Sure" scammers

The costume I purchased looked amazing. I had a slight problem with it but it wasn’t the HorrorDomes fault. When I called to see about rectifying the issue, they went out of their way to reach out to me and work on a solution. I will be more than happy to use them in the future. It’s a shame Halloween is only once a year because I’m looking forward to see what next year’s costume will be. Thanks guys!

This was my second purchase from Horror Dome and I couldn't believe the quality of their products. Definitely not a Halloween shop, Horror Dome producing professionally made horror props at affordable prices!

I have ordered a few things from horrordome and at first there was no issues. Lately it's nothing hut issues. From them canceling orders to sending broken merchandise. They charge a good bit for their stuff and you can call and email but you get no response. I will never order from this company again.

I bought the baby werewolf puppet For my son For christmas He loves it He is a big Werewolf fan

I got worried after reading reviews, my order was expected to take 6-8 weeks, I started calling and Emailing around that timing and didn’t hear back. Then I was finally called about a week later and was assured I’d get my item within two weeks. It came just a few DAYS later and it’s beautiful! My 4 year old little girl loves dragons and it’s hanging on her wall! Thanks HorrorDome!!!!

horror dome fixed a problem,

This is an odd way to start a review since when I received my costume the hand was broken. However, Jerry responded literally in minutes after I emailed them. He not only offered a replacement but at no charge!! His customer service has me as a client for life. It’s difficult to find this level of concern about customers, and to genuinely be such a nice guy. Thanks Jerry for being an excellent example of what small businesses are all about. Pride in your company and going above and beyond your your patrons. Kirk Lewis, DVM

I was excited when I ordered Cooper the baby werewolf it was over $400 when I received it it definitely didn’t look like the picture on the box nor the picture on their website it looks like something you could buy for $50. I would like to return it very very disappointed looks like crap

I had order a Jack Stalker Animated Prop. When I got it and put it together I noticed the head and arms did not light up or move. So I was Upset and called the company and spoke with Mike . He was great help. I sent him a short video and some pictures and he responded and sent me the parts I needed express. I am very pleased this place cares. I will definitely will be a returning customer.

I've only had one experience buying from TheHorrorDome.com and it's a negative experience.

I bought 1 mask and 1 set of costume hands on Monday. As soon as I made the transaction, my bank contacted me to check for fraudulent transactions, as you need to input card details, instead of paying by PayPal on the site.

Anyway, 3 days later I suddenly get an email from TheHorrorDome stating my order has been cancelled. No reason for the cancellation was provided and my bank allowed the transaction to happen.
Thus far, no email has been provided from TheHorrorDome to justify why my order was cancelled. The 2 items I bought are also still in stock.

The website currently offers expensive international shipments (over £100 for 2 items), so I do not understand the cancellation. If this issue is satisfactorily resolved, I will update this review, as to the outcome.

Buyer beware! I purchased 4 masks and 2 of them did not fit. They are advertised as "HD COMFORT FIT". I can tell you two of them are not comfort fit....They REFUSED TO ACCEPT MY RETURN AND REQUEST FOR REFUND! I contacted the company within 1 hr of receiving my order. One of the masks ripped when trying it on for the first time. Their response was they will make a repair to the masks. I'm not sure how this will help since the mask doesn't fit to begin with. The 2nd mask doesn't fit right. Its extremely tight and has two objects which push against my eyes! Painful! There solution/suggestion have me modify the mask by cutting holes in the eye sockets. I do not recommend this company. They have provided a horrible customer experience.