The Lounge Co. Opiniones 

1816
•
TrustScore: 4.5 sobre 5

4,6

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Steve Peberdy did a repair on our Parker Knoll leather arm chair. So punctual, polite and very knowledgeable. He kept us informed as to what he was doing and we couldn’t be more happy with the resul... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We had a problem with a mark on a Duresta Sofa. The technician (Rob) was absolutely fantastic and sorted it out in no time. Professional, courteous and knowledgeable - couldn’t ask for more.

La empresa ha respondido

Valorada con 2 estrellas sobre 5

I went into the Chiswick store this afternoon and had the worst customer experience. When we walked in, the lady at the counter looked at us in a confused way and didn't say hello. In fact she ignored... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

After spending hours in John Lewis and other sofa shops trying all the Swyft sofas we've learned that sofas can be either comfortable or stylish. Really hard to find a mix of the two and definitely... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de muebles
  2. también en la categoría
  3. Diseñador de interiores
  4. Tienda de mobiliario para salones

Información proporcionada por diversas fuentes externas

Love at first sit. That’s what The Lounge Co. is about - creating fabulous looking sofas for you to fall in love with, even more when you fall into one. We at The Lounge Co. know what makes a great sofa. We’ve got the best furniture makers in the country for starters; we’re part of a group which includes Parker Knoll, G Plan and Duresta, and have been making fantastic quality sofas and chairs for decades - it’s safe to say we know our stuff. Our craftsmen have tested and tweaked every one of our twelve sofas and six chairs over and over again to get them just right. Our frames are thoroughly thought through, made in the UK and guaranteed for 10 years.


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(1816)

11 opiniones en los últimos 12 meses

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Valorada con 4 estrellas sobre 5

The sofa is excellent, it's just the delivery.

The sofa, a large corner one, is lovely. Gorgeous in fact. So comfortable and feels really sturdy yet soft and inviting. I'm sure, one day, the delivery will mellow in my mind. It did, however, give me a great story for after dinner speeches.
Rhenus Home Delivery took one look at our terraced doorway and said "We can't get it in there".
Lets get it out of the van and see the problem, I asked. The sofa had a wrap around plastic bag with all the cushions inside, making it rather large.
Let's take the cushions out and it'll make the job much simpler, I said.
"No, no, no"! I was told, "we can't unwrap it outside"!
I realised I was going to have to take them through a condensed course on dynamic problem solving, positive thinking and customer relations.
"Right" I said, "firstly, this sofa is going to get up those 4 steps and through that doorway, you can either leave it all here on the pavement and watch me struggle by myself, or you can help"
I started to remove the plastic bag holding it all together, when I was grabbed by the arm and told I can't do that.
"Ok, I understand you may have some sort of policy to not unwrap items outside, but it's a beautiful day, this is going to happen and you may even film me doing it, to cover yourself"
Once I took out the cushions and carefully took each one inside, the weight of the sofa halved and they easily got through the door, still in it's own plastic wrapping.
The sofa, being a corner one, had a second section with all the same issues. They had taken their training well, and let me get on with it.
It's amazing what can be achieved with positive thinking.
I'd definitely get more furniture from The Lounge Company, but I'd negotiate who they use for their delivery.

2 de octubre de 2023
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Respuesta de The Lounge Co.

Dear Richard,

Thank you for your 4 star review, we'll be sure to pass your feedback on to our delivery couriers.

We're glad to hear that your so pleased with your new sofa.

Kind regards

The Lounge Co.

Valorada con 5 estrellas sobre 5

Love our sofas!

I order a Bronwyn sofa and snuggler through furniture village. They arrived on time and we love them. They look amazing and are so comfortable. We had a terrible experience with DFS sofas recently and the quality of the Lounge Co is so much better. The customer service from Esther was fantastic too.

6 de octubre de 2023
Opinión espontánea
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Respuesta de The Lounge Co.

Dear Sarah,

Thank you for your 5 star review.

We're pleased to hear that you received fantastic customer service from The Lounge Co team and that your happy with your furniture.

Kind regards

The Lounge Co.

Valorada con 5 estrellas sobre 5

Exactly as described

Exactly as described, delivery perfect also

29 de septiembre de 2023
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Respuesta de The Lounge Co.

Dear DLyall,

Thank you for your 5 star review.

It's great to hear that everything went well with your order.

We hope you enjoy your new furniture.

Kind regards

The Lounge Co.

Valorada con 5 estrellas sobre 5

I bought a sofa

I bought a sofa, quick delivery. Good quality, good service, easy to assemble, everything is good.

28 de septiembre de 2023
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Respuesta de The Lounge Co.

Dear Happy,

Thank you for your 5 star review.

It's great to hear that everything went well with your order and that your pleased with the quality.

We hope you enjoy your new furniture.

Kind regards

The Lounge Co.

Valorada con 5 estrellas sobre 5

It just worked

Unlike Sofology, they shipped the sofas I ordered using the correct material.

22 de septiembre de 2023
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Respuesta de The Lounge Co.

Dear Tony,

Thank you for your 5 star review.

It's great to hear that everything went well with your order.

We hope you enjoy your new furniture.

Kind regards

The Lounge Co.

Valorada con 5 estrellas sobre 5

Momo and the team were amazing

Momo and the team were amazing. I love my chair!

21 de septiembre de 2023
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Respuesta de The Lounge Co.

Dear Gilly,

Thank you for your 5 star review.

It's great to hear that you had a good buying experience in store and that you love your new chair.

Kind regards

The Lounge Co.

Valorada con 4 estrellas sobre 5

Great quality and experience

Great offer meant we saved so much by ordering directly rather than through furniture village. The sofa turned up on roughly on schedule and we had plenty of updates to let us know the stages. The sofa and armchair we ordered are such good quality and exactly what we wanted! Only slight down side was the delivery company and their website were difficult to deal with. Had a date given, then a cancellation for no reason, but luckily only made a week difference. Would definitely recommend

5 de septiembre de 2023
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Respuesta de The Lounge Co.

Dear Hannah,

Thank you for your 4 star review, we'll be sure to pass your feedback on to our delivery couriers.

We're very pleased to hear that you are happy with the furniture.

We hope you enjoy it!

Kind regards

The Lounge Co.

Valorada con 5 estrellas sobre 5

Excellent customer service - they want to get it right!

There were some challenges with our new sofa fabric, they didnt fob us off. Ellen has been helpful all the way through and we are looking forward very much to our replacement in 9 weeks.

15 de septiembre de 2023
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Respuesta de The Lounge Co.

Hi Eric,

Thank you for your feedback.

You have chosen pet friendly fabric for your sofa which is designed to be durable and stop liquids penetrating the fabric, this does create a firmer sit as the air does not disperse as it would with other fabrics.

You do have a 14 day money back guarantee where by you can return your furniture for refund if should change your mind.

Our Customer Experience Manger has reached out to discuss options to find the best way forward for you.

Kind regards

The Lounge Co.

Valorada con 5 estrellas sobre 5

A lovely shop with a great range of…

A lovely shop with a great range of sofas, very reasonably priced. Evrim was really helpful, guiding us through the options and helping us with the checkout.

23 de septiembre de 2023
Opinión espontánea
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Respuesta de The Lounge Co.

Dear Paula,

Thank you for your 5 star review.

It's great to hear that you had a good experience in our shop and that pleased with the selection of sofas.

We hope you enjoy your new furniture when you receive it..

Kind regards

The Lounge Co.

Valorada con 5 estrellas sobre 5

Very happy

Just moved house so brought new sofa same as last one from same company as very happy with first one

23 de agosto de 2023
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Respuesta de The Lounge Co.

Dear Paul,

Thank you for your 5 star review.

Really pleased to hear that you have been happy with our furniture in the past resulting in ordering again and having another great experience.

Kind regards

The Lounge Co.

Valorada con 5 estrellas sobre 5

Easy to order and delivered before…

Easy to order and delivered before estimated time
Great product, very pleased

5 de septiembre de 2023
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Respuesta de The Lounge Co.

Dear Janet,

Thank you for your 5 star review.

It's great to hear that you've had a good experience and that your pleased with your product.

Kind regards

The Lounge Co.

Valorada con 5 estrellas sobre 5

lounge,co chiswick

the experience was great the staff were patient and explained everything very well got free samples which was helpful
very pleased with my purchase and my chair is very comfortable

21 de agosto de 2023
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Respuesta de The Lounge Co.

Dear Shashi,

Thank you for your 5 star review.

It's great to hear that you that you had a good buying experience in our store and that your very pleased with your purchase.

Kind regards

The Lounge Co.

Valorada con 5 estrellas sobre 5

Attentive but not overly in your face…

Attentive but not overly in your face staff in the Chiswick showroom. Well priced if bought during the regular sale periods.

4 de septiembre de 2023
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Respuesta de The Lounge Co.

Dear Nicholas,

Thank you for your 5 star review.

It's great to hear that you that you had a good buying experience in our Chiswick store and that you felt the products were well priced.

We hope you enjoy your new furniture.

Kind regards

The Lounge Co.

Valorada con 5 estrellas sobre 5

I was really struggling to buy a sofa…

I was really struggling to buy a sofa that fitted what I needed (went to at least 5 stores, main ones included) but I went in here and described the unique nature of the size and style I wanted and the shop assistant helped me to get exactly what I wanted in more. She also through in some vital design advice. Definitely recommend.

5 de septiembre de 2023
Opinión espontánea
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Respuesta de The Lounge Co.

Dear Joseph,

Thank you for your 5 star review and recommendation.

It's great to hear that you that we were able to help you find the right sofa for your space.

We hope you enjoy your new furniture when you receive it.

Kind regards

The Lounge Co.

Valorada con 5 estrellas sobre 5

Excellent!

I’ve not yet taken delivery yet of my new Sofa, but the buying experience at The Lounge Co in Islington could not have been better , a nice spacious showroom where you can try most things out , so much better than online alone , where you just don’t know what you will get . Paulina was very friendly , extremely knowledge, confident in the products , and helpful from start to finish . All round good service . Thank you .

2 de septiembre de 2023
Opinión espontánea
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Respuesta de The Lounge Co.

Dear Philip,

Thank you for your 5 star review.

It's great to hear that you had an excellent buying experience and good service in store.

We hope you enjoy your new furniture when you receive it.

Kind regards

The Lounge Co.

Valorada con 5 estrellas sobre 5

Great service, good quality/price ratio and quick delivery

If you are in need of any furniture piece, this is the place to go. Paulina is so knowledgeable and helpful. Bought one of the speedy sofas and delivery easy quick and smooth. Great quality piece and looks beautiful in my living room. Definitely recommend.

1 de septiembre de 2023
Opinión espontánea
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Respuesta de The Lounge Co.

Dear Tatiane,

Thank you for your 5 star review and recommendation.

We're pleased to hear that everything went smoothly with your purchase and that your happy with the quality and look of your furniture.

Kind regards

The Lounge Co.

Valorada con 5 estrellas sobre 5

Beautiful sofa

I searched a lot of sofas, I was lucky I got a lovely chaise sofa in the sale its beautiful and great quality

22 de agosto de 2023
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Respuesta de The Lounge Co.

Dear Naomi,

Thank you for your 5 star review.

It's great to hear that you're so pleased with your new sofa.

Kind regards

The Lounge Co.

Valorada con 5 estrellas sobre 5

Very happy with the overall experience!

Absolutely love the sofa, lovely customer service and a perfect delivery! Overall super happy with my purchase and overall experience, thank you!

20 de agosto de 2023
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Respuesta de The Lounge Co.

Dear Customer,

Thank you for your 5 star review.

It's always great to hear when customers have a brilliant experience and love the furniture!

Kind regards

The Lounge Co.

Valorada con 5 estrellas sobre 5

Easy to order

Easy to order, came quicker than expected and delivery was excellent.

17 de agosto de 2023
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Respuesta de The Lounge Co.

Dear Customer,

Thank you for your 5 star review.

It's fantastic to hear that your found the ordering easy and had a great experience.

Kind regards

The Lounge Co.

Valorada con 4 estrellas sobre 5

Excellent delivery service

Excellent delivery service. Made on time and arrived as described.

13 de agosto de 2023
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Respuesta de The Lounge Co.

Dear Customer,

Thank you for your 4 star review.

It's great to hear that the delivery was excellent and that everything arrived on time and is as described.

We hope you enjoy your new furniture.

Kind regards

The Lounge Co.

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