The Lounge Co. Opiniones 

1816
•
TrustScore: 4.5 sobre 5

4,6

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Steve Peberdy did a repair on our Parker Knoll leather arm chair. So punctual, polite and very knowledgeable. He kept us informed as to what he was doing and we couldn’t be more happy with the resul... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We had a problem with a mark on a Duresta Sofa. The technician (Rob) was absolutely fantastic and sorted it out in no time. Professional, courteous and knowledgeable - couldn’t ask for more.

La empresa ha respondido

Valorada con 2 estrellas sobre 5

I went into the Chiswick store this afternoon and had the worst customer experience. When we walked in, the lady at the counter looked at us in a confused way and didn't say hello. In fact she ignored... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

After spending hours in John Lewis and other sofa shops trying all the Swyft sofas we've learned that sofas can be either comfortable or stylish. Really hard to find a mix of the two and definitely... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de muebles
  2. también en la categoría
  3. Diseñador de interiores
  4. Tienda de mobiliario para salones

Información proporcionada por diversas fuentes externas

Love at first sit. That’s what The Lounge Co. is about - creating fabulous looking sofas for you to fall in love with, even more when you fall into one. We at The Lounge Co. know what makes a great sofa. We’ve got the best furniture makers in the country for starters; we’re part of a group which includes Parker Knoll, G Plan and Duresta, and have been making fantastic quality sofas and chairs for decades - it’s safe to say we know our stuff. Our craftsmen have tested and tweaked every one of our twelve sofas and six chairs over and over again to get them just right. Our frames are thoroughly thought through, made in the UK and guaranteed for 10 years.


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(1816)

11 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great from beginning to delivery

Chair is very good thanks and we got it on the sale so that made it even better.
good comms re delivery/

27 de enero de 2025
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Respuesta de The Lounge Co.

Dear Dallal,

Thank you for your 5 star review.

I'm so pleased to hear that you found the service and furniture to be great.

Kind Regards

The Lounge Co.

Valorada con 4 estrellas sobre 5

Really easy to order

Really easy to order & quick delivery
Quality of the fabric is good and colour is as hoped (samples easy to request prior to purchase)
Comfortable & good looking
This order was a footstool to match a previous order of three sofas.
Unfortunately the furniture loses a star as the sofas we ordered previously smell of onions / garlic (which is apparently due to fire retardant in fabric) Have been advised by email that this will disperse over time. No smell from new foot stool so I’m hoping this won’t happen as time goes on . Smell of older furniture gets worse in the heat, so we will see.
Legs are slightly different on the new footstool, from our older matching furniture (we chose the dark oak stain - the new legs have less wood ‘grain’ and are more solid brown)
I’ve swapped the new front legs with some back legs from existing furniture so it all matches.
(Back legs are against a wall)
Over all happy but be aware of smell

22 de enero de 2025
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Respuesta de The Lounge Co.

Dear JW,

Thank you for your review, we're happy that you've been largely satisfied with your furniture and are sorry to hear that it's been spoiled by an odour issue.

After a small number of reports raised at the end of last year an investigation has taken place with one of our fabric suppliers. It has been determined that the cause of odour on a particular batch of fabric is due to a poor smelling application of fire retardant backing which was applied to some batches of fabric. The fabrics affected are not in use and so our furniture will not experience this particular issue in future.

We have endeavoured to reach out to everyone affected and I apologise if you have been missed.

I have noticed that our customer service team have an email from you and will be responding very shortly with a resolution.

Kind Regards

The Lounge Co.

Valorada con 5 estrellas sobre 5

The Islington store & Paulette & the…

The Islington store & Paulette & the guy that works in there…
All so very helpful & gave us so much time.

19 de diciembre de 2024
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Respuesta de The Lounge Co.

Dear Karen,

Thank you for your 5 star review.

It's great to hear that the store were so helpful.

Kind Regards

The Lounge Co.

Valorada con 5 estrellas sobre 5

Very helpful staff

Very helpful staff

23 de diciembre de 2024
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Respuesta de The Lounge Co.

Dear Customer Paola,

Thank you for your 5 star review.

We really appreciate it.

Kind Regards

The Lounge Co.

Valorada con 5 estrellas sobre 5

Lovely company and great craftsmanship

I had a very particular set of circumstances which meant I had no living room furniture. I ordered sofas from The Lounge Co just within the 8 week suggested timeframe for delivery for Christmas. I spoke with customer services and explained my situation. They could not have been more helpful. My sofas arrived in good time for Christmas. The delivery guys were on time and very helpful. The sofas are simply beautiful. The cloth and colour are gorgeous and they are just so very well made. Thank you everyone at The Lounge Co for your kindness, help and expertise.

2 de diciembre de 2024
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Respuesta de The Lounge Co.

Dear Karen,

Thank you for your 5 star review.

I'm so glad to hear you had a such a positive experience.

Kind Regards

The Lounge Co.

Valorada con 5 estrellas sobre 5

Pleasant and efficient staff

Pleasant and efficient staff, extremely good delivery.

5 de diciembre de 2024
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Respuesta de The Lounge Co.

Dear John,

Thank you for your 5 star review.

I'm pleased to hear you had a good experience.

Kind Regards

The Lounge Co.

Valorada con 5 estrellas sobre 5

Very Happy Customer!

The service was seam less from ordering in store, to organising and receiving the sofa delivery. Both store staff and delivery drivers were professional, attentive and efficient. Our new sofa is beautiful and very comfortable, very pleased with our purchase.

21 de noviembre de 2024
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Respuesta de The Lounge Co.

Hi,

Thank you for this review, it's amazing to hear that you've been supported every step of the way, we'll be sure to pass on your thanks to the teams responsible! We hope you enjoy your furniture for many years to come.

Kind regards,
The Lounge Co.

Valorada con 5 estrellas sobre 5

Great service and very friendly staff!

The company was recommended to me through a friend and I am so happy I actually went into the shop in Angel to have a look. The staff, Evrim and Paulina were so helpful. They took a lot of time helping me pick the right sofa and fabric. Made such a change to go into a shop and not buy online.

They made me a cup of tea and went through all the details with me on my first visit. Not pushy in the slightest as it’s not based on commission. Giving you space to look around and being on hand when you have questions. I came back weeks later to buy the sofa and they remembered me and exactly what I wanted.

Highly recommend going in as you get loads of advice and a really friendly welcome!

1 de diciembre de 2024
Opinión espontánea
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Respuesta de The Lounge Co.

Dear Roxanne,

Thank you for your 5 star review and taking the time to write about your experience with us.

Kind Regards

The Lounge Co.

Valorada con 5 estrellas sobre 5

The Rose is what we hoped for with a…

The Rose is what we hoped for with a good firm seat and comfortable back cushion.
Very Happy :)

27 de noviembre de 2024
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Respuesta de The Lounge Co.

Dear Gavin,

Thank you for your 5 star review.

I'm pleased to hear you are happy with the Rose.

Kind Regards

The Lounge Co.

Valorada con 5 estrellas sobre 5

Couldn’t have done anything better!

Staff were so helpful and patient in the Islington store whilst I was choosing. They delivered a little earlier than estimated which was great! And even the delivery company were so nice and friendly setting it up and taking away our sofa plus all the packaging. The sofa is perfect and so comfortable I have recommended to so many people!

11 de noviembre de 2024
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Respuesta de The Lounge Co.

Dear Mia,

Thank you for your 5 star review.

It's great to hear you are recommending us.

Kind Regards

The Lounge Co.

Valorada con 5 estrellas sobre 5

Delighted with quality

Delighted with quality, delivered within expected timeframe.

8 de noviembre de 2024
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Respuesta de The Lounge Co.

Dear Laura,

Thank you for your 5 star review.

We are glad to hear you are pleased with your furniture.

Kind Regards

The Lounge Co.

Valorada con 5 estrellas sobre 5

Customer service was great and…

Customer service was great and responsive. Delivery was no fuss. I love the settee.

21 de noviembre de 2024
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Respuesta de The Lounge Co.

Dear Catherine,

Thank you for your 5 star review.

We are really pleased to hear that you are happy with the furniture and service.

Kind Regards

The Lounge Co.

Valorada con 5 estrellas sobre 5

Very helpful and great communication…

Very helpful and great communication throughout. We went for a chaise end and it has transformed our living room. Could not recommend the lounge co enough.

18 de noviembre de 2024
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Respuesta de The Lounge Co.

Dear Tom,

Thank you for your 5 star review.

That is such great news, I hope you enjoy your sofa for many years to come.

Kind Regards

The Lounge Co.

Valorada con 5 estrellas sobre 5

I love my chair

I love my chair! It’s comfortable and supportive while the low arms are perfect for knitting.

18 de noviembre de 2024
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Respuesta de The Lounge Co.

Dear Bob,

Thank you for your 5 star review.

I'm so pleased to hear how much you love the chair.

Kind Regards

The Lounge Co.

Valorada con 5 estrellas sobre 5

We ordered our sofa over the phone

We ordered our sofa over the phone. The people we spoke to were excellent. The information they gave us was really helpful and everyone was so friendly. The whole experience covered 6 weeks. The sofa was delivered within the timescale they gave us and the delivery company were here spot on time. This has been been the third sofa we have bought from you and the service by your staff has been brilliant each time. That's why you have had our custom each time. Best of all the sofa is absolutely brilliant. The colour is just what we wanted.

1 de noviembre de 2024
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Respuesta de The Lounge Co.

Hi Barry,

Thank you for coming back to us for your new furniture, it's amazing to hear that the team are out there giving great service.

Kind regards,
The Lounge Co.

Valorada con 5 estrellas sobre 5

Comfy sofa

Comfy sofa, looks great - good communication and fast delivery

31 de octubre de 2024
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Respuesta de The Lounge Co.

Hi KD,

Great to hear that everything went well with your order, we hope you enjoy your furniture for many years to come!

Kind regards,
The Lounge Co.

Valorada con 5 estrellas sobre 5

Great sofa

Great sofa. Comfortable and feels sturdy and well made, and smooth ordering

30 de octubre de 2024
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Respuesta de The Lounge Co.

Hi Matt,

Thank you for your review, it's great to hear that you're enjoying your furniture and that we got it out to you seamlessly. If there's anything you need at any point, give us a shout.

Kind regards,
The Lounge Co.

Valorada con 5 estrellas sobre 5

Fabulous products comfy stylish

Fabulous products comfy stylish
Beautifully delivered on time

4 de noviembre de 2024
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Respuesta de The Lounge Co.

Dear Sara,

Thank you for your 5 star review.

We are pleased to hear how happy you are with the furniture and delivery.

Kind Regards

The Lounge Co.

Valorada con 5 estrellas sobre 5

Excellent delivery

Excellent delivery. Updated by phone. Helpful drivers with bringing chair upstairs

28 de octubre de 2024
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Respuesta de The Lounge Co.

Dear Freshwater,

Thank you for your 5 star review.

We are glad to hear that you had an excellent experience.

Kind Regards

The Lounge Co.

Valorada con 5 estrellas sobre 5

Great sofa

Great sofa — good communication via third party store and delivered two weeks sooner than expected.

16 de septiembre de 2024
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Respuesta de The Lounge Co.

Good afternoon,

Thank you for your 5 star review.

We're pleased to hear that you like your furniture and our communication.

Kind Regards

The Lounge Co.

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