The Luxury Bed Company Opiniones 

We ordered a couch with an estimated delivery time of 6 weeks. When that date passed, we called for an update and were told there was a delay with parts but no clear idea of a new delivery date.

For the next 4 weeks we phoned every week and were repeatedly told they “couldn’t get an update from the manufacturer.” Not once did the company make any effort to contact us proactively during the entire 12-week ordeal—we had to chase them every single time.
After 12 weeks—double the original wait—we finally received a call saying they could not fulfil the order and were cancelling it.

Only after all this did we learn—from the original designer of the product—that there was a dispute over design rights that might have affected production. We can’t confirm the legal details ourselves, but it was frustrating to discover this after the fact, especially since the company kept our payment for the full 12 weeks rather than being upfront and refunding us immediately.

Meanwhile, their social media presence looks polished and active, which makes the lack of real customer care even more disappointing. It feels as though they spend more energy looking good online than actually doing good for customers.

This experience wasted three months of our time with no couch and no communication. Extremely poor service, and we would not recommend ordering from this company based on our experience.

problem after problem, first i ordered the sophia bunk bed (retail price £1399) i paid £848.30 as i had a 30% off discount code, the bed arrived so we built it (no instructions) but it didnt take a genius to build, one side of the bed was 1 inch higher than the other side so the mattress didn’t fit correctly, it was on a slant, so we had to move the side rail up one inch so my daughter can sleep on it, second problem…. there is now a 1 inch gap between the trundle bed and the bed. third problem is the safety side rails on the top bunk are also 1.5 inch too low… callum tried to blame us saying we had built it wrong sent out an engineer and engineer agreed it was a mess, offered a full refund but no longer able to buy a bunk bed as they’ve taken them off their website so we were then offered a £200 partial refund… wasn’t happy so it was upped to £300 we eventually agreed at £300 as i was sick of trying to get this sorted out.

next is the sensatori bed that we bought around the same time (retail price £2896) we paid £1555.96 as we ordered it in their 49% off sale prior to receiving our bunk bed. i didn’t have high hopes after the bunk bed situation and boom i was right, the colour is not the same as our fabric sample that arrived coffee… is not coffee it’s a grey/silver and all the fabric is all loose the reply from tlbc is run your hand down to straighten the fabric… why would you have to keep doing this when your spending nearly 3k on a bed (if it wasn’t in the sale)

Multiple problems as soon as my bed was delivered with creases in the headboard, next was the ottoman misaligned, then a piece of fabric needed stapling back in and now just 3 Years on and the bed is the Lyla Louise slat design and the wire that keeps the slat design has split at on the headboard and at the bottom of the bed the design is starting to go flat.

A bed that was over £800 to last 3 years is ridiculous but I spoke to Callum on the phone and he seemed to think that was acceptable, he said if the bed price was £2000 to £3000 then that should last longer.

They offered a 'gesture of goodwill' which was to send out 2 contracted delivery drivers to push in the lines for the design which we had already done, for them & Callum on the phone to say there is nothing more we can done it's wear & tear. I don't think wires snapping from inside the lines on the headboard and foot board at the bottom of the bed that has never been touched is wear & tear!

The only solution Callum offered was for me to pay another £500 for a new headboard when the full bed with ottoman only cost £800! Why would I give this 'luxury' company another £500 tor the same issue to happen again in a few years!

For the price you should offer more than a 1 year warranty & have better customer service & not have someone call who doesn't care!
Your customers should be your priory!
Shop elsewhere anywhere is cheaper and made to a higher quality!

Don't listen to the influencers like we did it's clear the 'luxury' bed company only wants to please them not their customers!

I ordered a mattress from here and was quoted 4 - 6 weeks for delivery. I've finally got the delivery booked in, but it'll actually be about 8 weeks since I ordered. Frustrating as I would have ordered elsewhere if I knew it would take that long.
Also, I ordered when they had a promotion going and thought I got a good discount. Having looked at their website they just adjust the price of the item based on the discount, so it's basically always the same price. Feel a bit scammed to be honest.

First things first let me tell you if you want a bed from here they are lovely we’ve bought two and couldn’t be happier, however when it comes to sofa’s these guys need to stick to beds.
Travelled to the showroom in Darlington to look at the Bulgari U Shape Sofa it looked lovely, very comfy and came with a footstool which we where shown being slotted into place to make the sofa into a kind of cinema bed amazing just what we wanted, placed the order along with an order for a bed and waited for delivery.
Sofa turned up after a couple of months and was not what we were expecting.
Firstly the quality was shocking, there where pulls in the fabric, holes that had been stitched around and missing and misaligned stitching on the sofa seats, then there was the footstool which was too big by a good couple of inches so didn’t slot into the gap making it redundant, it had also been overfilled in some places and didn’t have enough filling in others making it look lumpy. We telephoned LBC immediately and made them aware of the situation, they were very apologetic and requested pictures and videos which we sent, I’d say that was where the customer service ended. The following day we received an email basically saying that the reason the sofa was like that was because of a shift handover 😂 we where then proceeded to be told the holes wouldn’t get any worse and that the footstool just needed to be lifted up and slotted into place again 😂 we where then offered 10% of the value of the sofa back honestly the sofa wasn’t worth 10% of the value after some back and two via email we agreed to have the sofa collected and a full refund, after the sofa was collected we received the refund but there has been en no apology and no form of compensation considering we are now without a sofa and facing a 3 to 4 month wait for another one. Extremely disappointed and won’t be using again!!!!!

Love this company! Online purchase process was very easy. I spoke to them before I put order through and meg helped me decide the right bed for our bedroom as I sent her photos. Delivery guys were great too. Spechial mention to Leanne that realy supported us with a query on our mattress. Highly recommend using this company! Thanks guys

Ordered a sofa said 6-8 weeks delivery time scale , 8 weeks later still no sofa or any idea when it will be arriving 2 months sat on bean bags waiting for a sofa to arrive what wasn’t coming however the refund was fast 2-3 days after cancellation as I couldn’t wait any longer

The whole process from start to end of ordering a custom size bed was very easy. My order was placed, I had a follow up email/call to confirm my order as I went for the custom size headboard. My order was manufactured, then put into storage. I received another call to arrange delivery. Prior to delivery, I had to adjust the headboard size again which was done free of charge and prior to delivery without affecting the date of delivery. Leanne was amazing from start to end with the instant communication and assistance in measuring the area of the headboard. An excellent bed, excellent team and company.

Amazing service from start to finish from the team at luxury bed company... Professional, friendly and very efficient.

We are over the moon with our bed… the quality and finish is outstanding.

Thank you so much!

We ordered from the luxury bed company during lockdown 2020. They were willing to hold the bed until our new house was ready. Brilliant communication throughout and still brand new 5 years later with no problems. Lovely material and colour.
Speak to Callum and he will help you if needed.

We went to the show room and were greeted by Callum. We had two beds in mind when we arrived so he talked us through the different materials and colours.

Callum then told us it’s now the fun part… He let us lay on each mattress and talked us through the pros and cons of each.

We opted for the ambassador 2000.

It was between two beds, which he priced up and helped with measurements for both. We decided to go for the alwyn bed in soft cream Naples plain velvet.

Delivery company was excellent throughout the order. I was contacted a few days after the order confirmation to book a delivery slot. I received 2 texts in between to re confirm I am still okay with the day. 2 days before delivery date I was contacted to book in a more precise 2 hour time slot. Delivery lads absolutely great, had it all set up in half an hour

Thank you to the luxury bed company team, can’t wait to have a good nights sleep

bought 2 beds off Leanne a couple month back and I am impressed with the quality
From start to finish the process was nice and easy and the staff were great. I wanted something exact and they came through.
The delivery lads were great too very polite and quick and tidy!

Be extra careful when purchasing from this company. I firstly took a look on the website a few times and got quotes (photo snapped them) travelled to showroom as I wanted to check the material. Everything went great with Callum. He reviewed everything on his side and placed the order for us with a 20% discount code. 2 days later I received a phone call asking for an extra £700+ as their was a error on the system. My first response was that was not my fault you placed the order for me and I paid in full by chip and pin. Basically told me their is nothing the could do except offer a further 10% discount so would still need to pay £400+. Had to travel back down from Newcastle to get a refund. Moral of the story the following day after asking me for more money they added a 30% discount to their web site. Unless your some sort of influencer the do not care about you. I have never heard of a company asking for more money after their placed your order unless you were adding more. The fault in system must of been going on for a long time as I have photo snaps of the price I paid 3weeks previous to placing the order. So how may more customers did they draw money from? God forbid elderly or vulnerable. This price should of been honoured on their behalf for their mistake. I have told a lot of people already about this company and will continue to do so. The are ripping customers off. They do not deserve 1 star..

False info given when messaged at the time of purchasing bed on insta if the bed was solid base or slats... Defo slats as now the slats are now breaking and coming through even though I asked at the time not a well made and assembled bed cheaply made unfortunately and will now have to purchase another bed as one side is completely broken and due to me being unwell someone had to have a look to tell me this please avoid this company.. Questions were defo asked before purchasing bed like I said wrong info given I know it's 3 years after getting the bed but I have had problems since day one and bed wouldn't have broken if it was solid base not slats like I asked at the time

During my recent visit to the luxury bed company, I was exceptionally impressed by the exceptional customer service provided by Joe. His attentiveness, kindness, and respect throughout the entire process made my experience truly memorable. I eagerly anticipate the opportunity to visit again and continue to benefit from his exceptional service.

Excellent customer service. I dealt with a lady called Leanna multiple times who was very helpful and prompt with responses. Would absolutely recommend this company.

Recently had our new beds delivered from the luxury bed company, we absolutely love them they look amazing, the mattresses are so comfortable it is the best nights sleep we have had in a long time, the service we received from the luxury bed company was outstanding from start to finish they answered all of our questions, I would highly recommend this company when thinking about buying a new bed.

Everyone in the company is fantastic! They are all knowledgeable and very happy to help.

I can’t wait to receive my new bed!

My sister and mum told me about your company as they have both bought beds from yourselves. The experience of placing the order was so simple.

Excellent customer service, i am a returning customer
Always get looked after and the team always go an extra mile to make sure the customer is happy.