The Milky BoxOpiniones 

168
TrustScore: 3.5 sobre 5

3,3

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The customer service chat was extremely responsive and answered all my questions. The processing was fast and the formula arrived even quicker than I expected. Top marks!

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Heard many good reviews about this company while researching trusted sources for buying European goats milk formulas. They lived up to their reputation! Highly recommend! Much appreciated baby doing s... Ver más

Valorada con 1 estrellas sobre 5

Terrible customer service. Ignore repeated requests for help. Chat button on website says live agent is available. Actual chat says only bot. Several emails received no response. All the while could h... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

HORRIBLE! I’ve been a customer of yours since 2024. I’ve never experienced such a delay in receiving the formula. There’s been a clearance delay for over 5 days with no solution other than it’s up to... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda para bebés
  2. Servicio de pedidos de comida online
  3. Tienda de productos orgánicos

Escrito por la empresa

The Milky Box brings the worlds' best organic baby formula right to your doorstep, with brands like HiPP, Holle, Kendamil, Jovie, Lebenwert, Premibio, Bebe M, Nannycare, Kabrita, and more. Express 1-6 business day insured delivery and 24/7 customer service are staples of our service. And we offer our 100% Happy Baby Guarantee, so if your baby does not take well to a formula, we'll give you a gift card to try another! Shop confidently at The Milky Box - with no yucky stuff, just organic goodness.


Información de contacto

3,3

Medio

TrustScore: 3.5 sobre 5

168 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,3

Todas las opiniones

(168)

35 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

They helped with a delivery issue…

They helped with a delivery issue quickly and our formula arrived in time! Thank you.

27 de octubre de 2025
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Respuesta de The Milky Box

Hi Heather! Thank you so much for your kind words! We’re really glad we could step in and help with the delivery issue and get everything sorted in time for your little one. That peace of mind means everything to us.

We truly appreciate you taking the time to leave a review - it means more than you know.

Maria
Customer Success Manager

Valorada con 2 estrellas sobre 5

Customer Service Needs Attention

Formula is fine, customer service needs to be better. They offered a discount code in the initial email response to me but never followed up even, after I shared the information they had requested.

3 de noviembre de 2025
Valorada con 5 estrellas sobre 5

Trusted company

With everything going on in the US government and regulations in regards to food, I just dont trust them anymore.. so finding this company has been a blessing and the Holle goat milk formula is amazing!

4 de noviembre de 2025
Opinión espontánea
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Respuesta de The Milky Box

Hi Whitney! Thank you for trusting us and for sharing your kind words! It truly means a lot to know that our products help bring peace of mind, especially when it comes to something as important as your little one’s nutrition.

Thank you for being part of The Milky Box family.

With gratitude,
Maria, Customer Support Manager

Valorada con 5 estrellas sobre 5

Very helpful customer support when I…

Very helpful customer support when I had a defect with the lid of the can I received. Overall very happy with the company so far!

24 de octubre de 2025
Opinión espontánea
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Respuesta de The Milky Box

Hi Christina! Thank you so much for your kind words - we're truly happy to hear that our team was able to help you quickly. We always want families to feel supported and taken care of, every step of the way.

Maria
Customer Success Manager

Valorada con 5 estrellas sobre 5

fast delivery!!!

7 de octubre de 2025
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Respuesta de The Milky Box

Hi Grace! So happy your order arrived fast - that’s what we love to hear! Thanks for trusting us with your little one’s nutrition.


Maria
Customer Success Manager

Valorada con 5 estrellas sobre 5

Great Clean Goat Formula!

We got the organic goat milk from Jovie for ages 10 months and above. This was the first formula I had used and my son liked it. I am really grateful for organic and cleaner ingredients. We live in the USA, but Europe has cleaner formula than the USA does currently.

6 de octubre de 2025
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Respuesta de The Milky Box

Stephanie, thank you so much for sharing your experience!
It’s wonderful to hear that your little one enjoyed Jovie and that you value the clean, organic ingredients as much as we do. We’re thrilled to be part of helping families in the U.S. access that same quality and peace of mind.

Wishing you both all the best!

Maria
Customer Success Manager

Valorada con 5 estrellas sobre 5

The formula came quickly and was as…

The formula came quickly and was as expected.

17 de octubre de 2025
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Respuesta de The Milky Box

Thank you, Tara! We’re so happy to hear your order arrived quickly and everything was just as expected. We truly appreciate your trust and hope to see you again soon!

Maria
Customer Successs Manager

Valorada con 5 estrellas sobre 5

Jovie is the best formula out there

Jovie is the best formula out there. I get my shipment super quick. Less than 5 days. Very impressed. This is my 3rd time ordering from you! Keep up the efficiency and good work!

17 de octubre de 2025
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Respuesta de The Milky Box

Appreciate you so much, Megan! We’re thrilled to hear you’re loving Jovie and that your orders have been arriving fast - that’s exactly what we aim for! It means a lot to have your continued trust and support. We’ll keep doing our best for you and your little one!

Maria
Customer Success Manager

Valorada con 1 estrellas sobre 5

I have already emailed you many times…

I have already emailed you many times that I want to cancel my subscription. I don't need the formula every 2 months, but you don't respond, thereby deceiving people that you can cancel the subscription at any time. The last time you sent me the formula was October 8th. Jovie Cow stage 2. My children are moving to stage 3. What should I do with the box of 24 pieces now, When I need stage 3, you simply ignore me and don't respond. What kind of service do you use then? Please check your email, take your formula, and refund my money so I can order another one.
Maria Shinjeva

1 de octubre de 2025
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Respuesta de The Milky Box

Dear Maria,

I am so sorry to hear about your experience - this definitely isn’t the level of service we aim to deliver. I completely understand your frustration, and we’ve already reached out to you directly to make things right.

Our team has reviewed your case and is working on a fair solution. Thank you for bringing this to our attention - we truly value your trust and will do everything we can to ensure your next experience is a positive one.

Kind Regards,
Maria
Customer Success Manager

Valorada con 1 estrellas sobre 5

Terrible return policy.

Terrible return policy.

22 de septiembre de 2025
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Respuesta de The Milky Box

Dear Cindy,

I am truly sorry for the frustration you’ve had - we never want any customer to feel disappointed. Your order had already shipped when the cancellation request came in, which meant we couldn’t stop delivery. Unfortunately, due to strict health and safety laws for baby formula, returns aren’t permitted once products leave our warehouse.

We’ve reached out privately to offer a fair solution and make this right for you.

Warm Regards,
Maria
Customer Success Manager

Valorada con 1 estrellas sobre 5

Unhelpful customer service.

Unhelpful customer service.
Emailed several times to cancel subscription. Keeps repeating going to the website but informed there is no subscription link found.

18 de septiembre de 2025
Valorada con 5 estrellas sobre 5

Cleared up his eczema!

Son had terrible eczema on US formulas. Switched to Lebenswert through milky box and his skin cleared up within 2 weeks! Wish I had found this sooner.

11 de septiembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Quick delivery from NL to USA

Having just purchased the product in Holland, I was hesitant to purchase it at a much higher USD pricing. However, being in the states right now, this was the best option in regard to price. I was skeptical about receiving my order in 2-5 days but can happily say, they delivered!

3 de mayo de 2025
Valorada con 1 estrellas sobre 5

They'll leave you high and dry

I ordered from this website and after not receiving any notification a week after I placed the order, I reached out to get more info on my order. I received a response initially that they were looking into it. After several days with no response, my toddler ran out of formula. I sent around 5-7 more emails with absolutely no response. To date, I have not received any response. My card was charged and I had to contact my credit card company to dispute the charge. I ordered from another website and received the formula within days after ordering. I would not recommend the milky box to anyone.

10 de marzo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Good till the last drop guarantee

I had purchased the wrong formula by accident, and when I reached out to the company they made me aware of a guarantee they have and let me purchase the correct formula and only had to pay for shipping. This was extremely helpful, thank you!

11 de febrero de 2025
Valorada con 1 estrellas sobre 5

Do not order from this company

Do not order from this company. You will not receive your order. Customer service will give you the run around. Had to contact my bank to report fraud. The company said they would reimburse me since the order was lost in transit but never did. Horrible experience, especially in buying a necessity that helps feed my child. Don't let this company take even a penny from you and save yourself a headache from dealing with such poor customer service.

10 de julio de 2024
Opinión espontánea

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