The customer service chat was extremely responsive and answered all my questions. The processing was fast and the formula arrived even quicker than I expected. Top marks!
La empresa ha respondido
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The customer service chat was extremely responsive and answered all my questions. The processing was fast and the formula arrived even quicker than I expected. Top marks!
La empresa ha respondido
Heard many good reviews about this company while researching trusted sources for buying European goats milk formulas. They lived up to their reputation! Highly recommend! Much appreciated baby doing s... Ver más
Terrible customer service. Ignore repeated requests for help. Chat button on website says live agent is available. Actual chat says only bot. Several emails received no response. All the while could h... Ver más
La empresa ha respondido
HORRIBLE! I’ve been a customer of yours since 2024. I’ve never experienced such a delay in receiving the formula. There’s been a clearance delay for over 5 days with no solution other than it’s up to... Ver más
La empresa ha respondido
The Milky Box brings the worlds' best organic baby formula right to your doorstep, with brands like HiPP, Holle, Kendamil, Jovie, Lebenwert, Premibio, Bebe M, Nannycare, Kabrita, and more. Express 1-6 business day insured delivery and 24/7 customer service are staples of our service. And we offer our 100% Happy Baby Guarantee, so if your baby does not take well to a formula, we'll give you a gift card to try another! Shop confidently at The Milky Box - with no yucky stuff, just organic goodness.
Invita a los clientes a opinar
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Ha contestado el 75% de las opiniones negativas
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They helped with a delivery issue quickly and our formula arrived in time! Thank you.

Respuesta de The Milky Box
Formula is fine, customer service needs to be better. They offered a discount code in the initial email response to me but never followed up even, after I shared the information they had requested.
With everything going on in the US government and regulations in regards to food, I just dont trust them anymore.. so finding this company has been a blessing and the Holle goat milk formula is amazing!

Respuesta de The Milky Box
Very helpful customer support when I had a defect with the lid of the can I received. Overall very happy with the company so far!

Respuesta de The Milky Box
We got the organic goat milk from Jovie for ages 10 months and above. This was the first formula I had used and my son liked it. I am really grateful for organic and cleaner ingredients. We live in the USA, but Europe has cleaner formula than the USA does currently.

Respuesta de The Milky Box
The formula came quickly and was as expected.

Respuesta de The Milky Box
Jovie is the best formula out there. I get my shipment super quick. Less than 5 days. Very impressed. This is my 3rd time ordering from you! Keep up the efficiency and good work!

Respuesta de The Milky Box
I have already emailed you many times that I want to cancel my subscription. I don't need the formula every 2 months, but you don't respond, thereby deceiving people that you can cancel the subscription at any time. The last time you sent me the formula was October 8th. Jovie Cow stage 2. My children are moving to stage 3. What should I do with the box of 24 pieces now, When I need stage 3, you simply ignore me and don't respond. What kind of service do you use then? Please check your email, take your formula, and refund my money so I can order another one.
Maria Shinjeva

Respuesta de The Milky Box
Unhelpful customer service.
Emailed several times to cancel subscription. Keeps repeating going to the website but informed there is no subscription link found.
Son had terrible eczema on US formulas. Switched to Lebenswert through milky box and his skin cleared up within 2 weeks! Wish I had found this sooner.
They were able to respond quickly to an issue I has with my credit card and have it shipped with priority!
Having just purchased the product in Holland, I was hesitant to purchase it at a much higher USD pricing. However, being in the states right now, this was the best option in regard to price. I was skeptical about receiving my order in 2-5 days but can happily say, they delivered!
I ordered from this website and after not receiving any notification a week after I placed the order, I reached out to get more info on my order. I received a response initially that they were looking into it. After several days with no response, my toddler ran out of formula. I sent around 5-7 more emails with absolutely no response. To date, I have not received any response. My card was charged and I had to contact my credit card company to dispute the charge. I ordered from another website and received the formula within days after ordering. I would not recommend the milky box to anyone.
Company with integrity, clear easy to navigate site and great options.
I had purchased the wrong formula by accident, and when I reached out to the company they made me aware of a guarantee they have and let me purchase the correct formula and only had to pay for shipping. This was extremely helpful, thank you!
Do not order from this company. You will not receive your order. Customer service will give you the run around. Had to contact my bank to report fraud. The company said they would reimburse me since the order was lost in transit but never did. Horrible experience, especially in buying a necessity that helps feed my child. Don't let this company take even a penny from you and save yourself a headache from dealing with such poor customer service.
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