We recently purchased an ottoman bed online and the quality is great, it’s a sturdy and good-looking bed! No complaints over quality at all. Only snagging points is that sometimes the instructions wer... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Placed a custom order with this great company, they were supportive and considerate of my needs. They completed the order 2 weeks earlier and the bed was exceptionally shipped overseas. Huge thanks... Ver más
I was looking for a bed for a long time and decided to buy a handmade British one. In 8 years, I haven't met a company like this. When a minor issue came up, they instantly delivered the needed part a... Ver más
Exceptionally helpful and capable staff who helped me online when I had made a mistake. Took responsibility for the situation and resolved it as promised and checked up to ensure all was good. Very re... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de colchones
- Colchonería
- Fábrica de muebles
- Fabricante de mobiliario
- Tienda de muebles
- Tienda de muebles para dormitorio
Sobre The Oak Bed Store
Escrito por la empresa
Since 2009, we have been trading as a leading provider of high-quality Solid Oak Bed Frames. Our commitment to excellence is evident in every piece we offer, as each bed frame is meticulously crafted using only the finest quality Oak trees. This ensures not only durability and strength but also an attractive finish that will enhance the aesthetic appeal of any bedroom.
We also offer Solid Oak Guest Beds and Solid Wood Bed Frames that are manufactured to the same high standard. We believe that everyone deserves a comfortable and supportive bed, and our collection is available in various sizes to meet your specific requirements. Whether you need a single, double, king size, or super king size bed, we have the perfect option for you.
One of the key features that sets our bed frames apart is the inclusion of sprung solid wood slats. These slats provide optimal support to the mattress, preventing it from dipping or sagging over time. This not only ensures a better posture but also promotes a restful and rejuvenating sleep experience.
What truly sets us apart from the competition is the fact that all of our bed frames are manufactured exclusively for us. This allows us to maintain strict quality control and offer an unrivalled combination of quality and value to our customers. We take pride in providing exceptional products that exceed expectations and deliver long-lasting satisfaction.
We are dedicated to helping you create the bedroom of your dreams. With our expertly crafted bed frames, you can enjoy the perfect blend of style, comfort, and durability. Experience the difference that our Solid Oak Bed Frames can make in your sleep and overall well-being.
Información de contacto
11 Fitzherbert Spur, PO6 1TT, Portsmouth, Reino Unido
- sales@theoakbedstore.co.uk
- theoakbedstore.co.uk
4,8
Excelente
3 mil opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 86% de las opiniones negativas
Suele responder en menos de 1 mes
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Exceptional
We have now purchased two beds over the past few years from the oak bed store! We dealt with Nina and Georgie in their customer service team who have been exceptional!! Telephone manner, knowledge of their product and their advice and support in making these purchases has been superb! The beds themselves are made of excellent quality (Lyon and Chester beds), easy to assemble instructions and their mattresses are incredibly comfortable (Edwin and Taylor if you want a soft mattress and The flow serene cloud for a slightly firmer one). I wouldn’t shop anywhere else!!
23 de junio de 2026
Opinión espontánea
Respuesta de The Oak Bed Store
Hi Davide,
Thank you so much for your amazing review — we really appreciate you taking the time to share such detailed feedback. We’re absolutely delighted to hear you’ve now purchased from us twice and that you’re so happy with both your Lyon and Chester beds, along with your mattresses.
It’s really lovely to hear your kind words about Nina and myself — we’re so pleased we were able to help you with your choices and support you through the process.
We’re also glad you’re enjoying the quality and comfort of the beds and mattresses, and it’s great to hear your thoughts on the different options as well.
Thanks again for your continued support — it truly means a lot.
Kind regards,
Georgie
The Oak Bed Store
Excellent communication throughout
Excellent communication throughout. I did have one minor issue, phoned them up and the matter was promptly resolved. Item seems solid and is exactly what I was looking for.
22 de mayo de 2026
Respuesta de The Oak Bed Store
Hi there,
Thank you so much for your lovely review — we really appreciate you taking the time to share it. We’re delighted to hear you found our communication excellent throughout and that we were able to resolve the minor issue promptly.
It’s also great to know you’re happy with your purchase and that it’s exactly what you were looking for.
Thanks again for your feedback.
Kind regards,
Georgie
The Oak Bed Store
Really good quality chests of drawers
Really good quality chests of drawers, I bought 2 of them and a bedside table . Very pleased .
22 de mayo de 2026
Respuesta de The Oak Bed Store
Hi Frances,
Thank you so much for your lovely review — we really appreciate you taking the time to share it. We’re delighted to hear you’re very pleased with your chests of drawers and bedside table, and that you’re happy with the quality.
Thanks again for your feedback.
Kind regards,
Georgie
The Oak Bed Store
Fabulous company and fabulous product
I am so impressed with this company - not heard of them before …. But the product ( bed and bedside tables ) is fabulous - looks amazing and is SOLID which is great . A member of staff picked up that id ordered the wrong colour tables to go with the bed and so queried it thankfully!
The delivery service was great , punctual and extremely helpful .
Quality all round of product and service excellent . Thank you !
4 de junio de 2026
Respuesta de The Oak Bed Store
Hi Louise,
Thank you so much for your lovely review — we really appreciate you taking the time to share it. We’re delighted to hear you’re so impressed with your Chester Ottoman and bedside tables, and that you’re happy with the quality and solid build.
It’s also great to hear we were able to spot the colour mix-up before delivery and get that sorted for you — I’m really glad that helped everything come together perfectly.
We’re pleased to hear the delivery team were punctual and helpful as well, and that you’re happy with both the product and service overall.
Thanks again for your feedback.
Kind regards,
Georgie
The Oak Bed Store
Very quick to respond to my initial…
Very quick to respond to my initial query,polite helpful and subsequent fast delivery , excellent product
4 de junio de 2026
Respuesta de The Oak Bed Store
Hi Liz,
Thank you so much for your lovely review — we really appreciate you taking the time to share it. We’re really pleased to hear we were quick to respond to your initial query and that you found the service polite and helpful throughout.
It’s great to know everything arrived quickly and that you’re happy with your Heywood bed frame.
Thanks again for your feedback.
Kind regards,
Georgie
The Oak Bed Store
Respuesta de The Oak Bed Store
Thank you so much for your 5 star review, we are so grateful for your feedback!
Kind regards,
Georgie
The Oak Bed Store
Respuesta de The Oak Bed Store
Thanks so much for your 5 star review Ed, we really appreciate your fantastic feedback!
Kind regards,
Georgie
The Oak Bed Store
Really pleased with my trundle bed
Really pleased with my trundle bed. Looks good. Mattresses are comfortable. It didn't take us long to assemble. Instructions were good. 0
4 de junio de 2026
Respuesta de The Oak Bed Store
Hi Anne,
Thank you so much for your lovely review — we really appreciate you taking the time to share it. We’re delighted to hear you’re really pleased with your Heywood guest bed and that everything went together easily.
It’s great to know you’re happy with the look, the comfort of the mattresses, and that the instructions were clear and easy to follow.
Thanks again for your feedback.
Kind regards,
Georgie
The Oak Bed Store
Beautiful great quality bed
Wonderful service, polite and very helpful staff, good
Quality bed , great value for money, looks amazing, quick and efficient delivery ,
Very happy customer,would highly recommend.
3 de junio de 2026
Respuesta de The Oak Bed Store
Hi Susan,
Thank you so much for your lovely review — we really appreciate you taking the time to share it. We’re delighted to hear you’re so happy with your Chester Ottoman and that you found the service polite and helpful.
It’s great to know you’re pleased with the quality, value for money, and that everything arrived quickly and efficiently — and even better to hear it looks amazing in your home.
Thanks again for your feedback and recommendation.
Kind regards,
Georgie
The Oak Bed Store
Smooth process
Good communication,good information regarding delivery, happy with the product (cheval mirror)
19 de mayo de 2026
Respuesta de The Oak Bed Store
Hi Elizabeth,
Thank you so much for your lovely review — we really appreciate you taking the time to share it. We’re really pleased to hear you were happy with the communication and delivery updates, and that you’re pleased with your cheval mirror.
Thanks again for your feedback.
Kind regards,
Georgie
The Oak Bed Store
The sample I ordered never arrived.
2 de junio de 2026
Respuesta de The Oak Bed Store
Hi Carol,
We're very sorry to hear that your sample didn't arrive, and thank you for making us aware.
As soon as we became aware of the issue, we looked into the tracking and found that, although your sample was dispatched promptly, it unfortunately appears to have been lost within Royal Mail's network before it could be scanned.
I've since contacted you directly to explain what happened and to apologise. I'm pleased to confirm that a replacement sample has now been issued, and I can see that it has been successfully delivered.
As a small family-run business, we genuinely care about our customers and always do our best to resolve any issues as quickly as possible. We're sorry again for the inconvenience caused and appreciate your patience.
Kind regards,
Georgie
The Oak Bed Store
Great customer service
The customer service team contacted me and tried their best to accommodate my urgent delivery request. Special mention to Georgie!
17 de junio de 2026
Opinión espontánea
Respuesta de The Oak Bed Store
Hi there,
Thank you so much for your lovely review — we really appreciate you taking the time to share it. We’re really pleased to hear we were able to help accommodate your urgent delivery request and get everything sorted for you.
A special thank you for the mention as well — it really means a lot.
Thanks again for your feedback.
Kind regards,
Georgie
The Oak Bed Store
10/10 faultless company
I ordered a bed on the Friday night (they are closed over the weekend) and I messaged customer services asking if it could be dispatched quickly as I was without a bed and i recieved a prompt response from Georgie - a week later the bed was in my living room! Unfortunately the fittings and middle legs were missing (I purchased fitting from Amazon) and informed Georgie of this and the response was outstanding. If you deal with Georgie youll be blown away by the professional, caring and understanding attitude she has!
The bed is amazing quality and well worth the price, the customer service is a 10/10 and the prices are great. You will not be disappointed
12 de junio de 2026
Opinión espontánea
Respuesta de The Oak Bed Store
Hi Vicky,
Thank you so much for your lovely feedback — I really appreciate it. I’m so glad I was able to help get the delivery sorted quickly for you.
I’m really sorry again that some of the fittings and middle legs were missing, but I’m pleased we were able to quickly get that resolved for you.
It’s great to hear you’re happy with the bed and that everything came together in the end.
Thanks again for taking the time to share your experience.
Kind regards,
Georgie
The Oak Bed Store
Beautiful oak bed and bedside table
Beautiful oak bed and bedside table, son is very pleased. Great communication
1 de junio de 2026
Respuesta de The Oak Bed Store
Hi Cerys,
Thank you so much for your lovely review — we really appreciate you taking the time to share it. We’re delighted to hear you and you’re son are happy with your Goodwood bed frame and Style 1 bedside tables.
It’s also great to hear you found our communication helpful throughout.
Thanks again for your feedback.
Kind regards,
Georgie
The Oak Bed Store
I ordered a white wooden ottoman bed…
I ordered a white wooden ottoman bed thinking I would get quality.
I could not believe the state of the bed on delivery! 1 box was all dented and ripped. The bed had paintwork not finished. Scratches and dints on the headboard piece and the bottom of the feet were mouldy!
Customer service were great and I was refunded but completely put me off buying from here again.
31 de mayo de 2026
Respuesta de The Oak Bed Store
Hi Liz,
Thank you for taking the time to leave your review.
After reviewing the photographs you provided, and again once the bed had been returned to our warehouse, we can completely understand why you chose to return the product.
We could see that one of the boxes was in very poor condition. Please be assured that it did not leave our warehouse in that state, and unfortunately this appears to have been caused during transit. We will be raising this with our courier, as the condition of the packaging was simply not acceptable.
We also reviewed the imperfections you highlighted on the bed itself. We identified a number of paintwork issues, predominantly on the internal sections of the bed, including the inside of the headboard and the underside of the headboard frame, along with the other cosmetic imperfections you pointed out. We have forwarded all of this feedback, together with the photographs, to our factory so they can investigate and improve their quality control.
With regard to the marks on the bottom of the headboard legs, which you believed to be mould, after inspecting the returned bed we can confirm that this was not mould. The marks were caused during the manufacturing process where the timber had been cut, exposing the natural grain of the wood. However, we completely understand why this caused concern, and appreciate you bringing it to our attention.
Finally, thank you very much for your kind words about our customer service. I'm really pleased that my colleague Georgie was able to resolve the matter swiftly and professionally, and I'll be sure to pass your comments on to her.
Whilst we're sorry this experience has put you off purchasing from us again, we do genuinely appreciate your feedback, as it helps us improve both our products and our service.
Kind regards,
Aaron
The Oak Bed Store
Bed was exactly what I was looking for…
Bed was exactly what I was looking for and easy to put together. What more could I want.
31 de mayo de 2026
Respuesta de The Oak Bed Store
Hi Mike,
Thank you so much for your lovely review — we really appreciate you taking the time to share it. We’re delighted to hear your Kensington bed frame was exactly what you were looking for and that you found it easy to put together.
It’s great to know you’re happy with everything — what more could you want indeed 😊
Thanks again for your feedback.
Kind regards,
Georgie
The Oak Bed Store
They went above and beyond to make sure…
They went above and beyond to make sure I had the right bed and mattress. Looking forward to delivery in July.
31 de mayo de 2026
Respuesta de The Oak Bed Store
Hi Alison,
Thank you so much for your lovely review — we really appreciate you taking the time to share it. We’re so pleased to hear you felt well looked after and that we were able to help you find the right bed and mattress.
We’re really looking forward to getting everything delivered for you in July.
Thanks again for your feedback.
Kind regards,
Georgie
The Oak Bed Store
I am happy with the Service excellent…
I am happy with the Service excellent the mattress is 🤩
26 de mayo de 2026
Respuesta de The Oak Bed Store
Hi Pashtun,
Thank you so much for your lovely review — we really appreciate you taking the time to share it. We’re delighted to hear you’re happy with the service and that you’re enjoying your Flow Pocket 1200 mattress 🤩
Thanks again for your feedback.
Kind regards,
Georgie
The Oak Bed Store
Lovely well made beds
Lovely well made beds, high quality construction. And really clear instructions for putting together.
26 de mayo de 2026
Respuesta de The Oak Bed Store
Hi Elizabeth,
Thank you so much for your lovely review — we really appreciate you taking the time to share it. We’re delighted to hear you’re happy with your Heywood guest bed and that you’re pleased with the quality and construction.
It’s also great to know the instructions were clear and made assembly straightforward.
Thanks again for your feedback.
Kind regards,
Georgie
The Oak Bed Store
Excellent service
Excellent service. The oak guest bed is perfect. Would highly recommend.
26 de mayo de 2026
Respuesta de The Oak Bed Store
Hi Jill,
Thank you so much for your lovely review — we really appreciate you taking the time to share it. We’re delighted to hear you’re pleased with your Guest Bed and that everything was perfect for you.
It’s great to hear you’d highly recommend us, that really means a lot.
Thanks again for your feedback.
Kind regards,
Georgie
The Oak Bed Store
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.