Theo Grace Opiniones 280

TrustScore: 4.5 sobre 5

4,6

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Beautiful Mother's Day necklace with children's name on the beads. Fast delivery. Lovely package. 2 year warranty if needed. Preview available for most of the items where you add a name, so you can... Ver más

Valorada con 5 estrellas sobre 5

My purchase arrived almost a week earlier than anticipated. The necklace was perfect! 3 names plus 2 small diamonds. It looked awesome. Then for a reasonable price I added a pair of flower earrings... Ver más

Valorada con 5 estrellas sobre 5

The easy order process and checkout. I love my silver grandmas necklace! My grandchildren's names were spelled correct and the fine cut out of the names is perfect 👌Shipping was included, quick and p... Ver más

Valorada con 5 estrellas sobre 5

My order arrived on time and was presented beautifully. Each piece was in its own box with a cleaning cloth. When I opened my selections, I was delighted by the quality and craftsmanship. Customer ser... Ver más

Información sobre la empresa

  1. Joyería

Escrito por la empresa

At Theo Grace, we make jewelry that means something. Our pieces are designed to celebrate life’s most meaningful moments, from names and dates to the memories you want to carry with you every day. Co-created with Nicky Hilton, Theo Grace brings a fresh perspective to modern jewelry, where style meets sentiment and every detail is thoughtfully designed. Each piece is carefully crafted by our team, from the first idea to the final finish, using quality materials and a deep attention to meaning. Whether you are marking a milestone, gifting someone you love, or simply treating yourself, Theo Grace is here to help you say it beautifully.


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

280 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.

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Valorada con 5 estrellas sobre 5

The shipping and quality of product

The shipping and quality of product ! I love how each piece carrys so much meaning and how personal each piece is

5 de abril de 2026
Opinión espontánea
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Respuesta de Theo Grace

Hi Sherri,

Thank you for your feedback. We are so glad you love the quality and the meaning behind your piece.

It truly means a lot to us.

Valorada con 5 estrellas sobre 5

Treat yo self to a Coco Hexagon Photo Ring…

I ordered the Coco Hexagon Photo Ring in gold and it is so chic! Also, I get to wear a picture of my special little guy all day! It brings me such joy!

Also, I had to get my ring resized and that process was easy and I received notifications along the way.

22 de abril de 2026
Opinión espontánea
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Respuesta de Theo Grace

Hi Erin,

Thank you for your lovely message. We are so happy to hear your ring brings you joy and that the resizing process went smoothly.

We truly appreciate your support.

Valorada con 5 estrellas sobre 5

It was a pleasure to deal with Theo &…

It was a pleasure to deal with Theo & Grace jewelry. Very professional and caring team. Went out of their way to fix and accommodate my order. I will definitely be buying more of the beautiful jewelry from them.

22 de abril de 2026
Opinión espontánea
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Respuesta de Theo Grace

Hi Dale,

Thank you for your kind words. We are delighted to hear you had a positive experience with our team.

We look forward to serving you again.

Valorada con 5 estrellas sobre 5

Fantastic quality products.

Fantastic quality products.
Great delivery time.
Really easy to use website.

23 de abril de 2026
Opinión espontánea
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Respuesta de Theo Grace

Hi Melissa,

Thank you for your feedback. We are glad to hear you enjoyed the quality, delivery time, and website experience.

We truly appreciate your support.

Valorada con 5 estrellas sobre 5

Beautiful Bracelet

Beautiful bracelet! Amazing customer service! Fast delivery! Highly recommended!

14 de abril de 2026
Opinión espontánea
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Respuesta de Theo Grace

Hi,

Thank you for your wonderful feedback. We are so happy to hear you love your bracelet and had a great experience with our service.

Your recommendation means a lot to us.

Valorada con 5 estrellas sobre 5

They made me a Silver pendant with the…

They made me a Silver pendant with the name of our Beautiful little Parsons Russell Terrier Boab who left us for a new life in Heaven.

22 de abril de 2026
Opinión espontánea
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Respuesta de Theo Grace

Hi Joe,

Thank you for sharing this with us. We are truly honored to have created such a meaningful piece in memory of Boab.

It means a lot to be part of something so special.

Valorada con 5 estrellas sobre 5

The greatness of the staff behind this…

The greatness of the staff behind this company and the enthusiasm behind the creation of the jewelry really inspires eternal life to whom is on the they grace website. The kindness and encouragement with the jewelry modifications really showcase such intelligence and grace within this wonderful collection of jewelry. The divine message and remembrance that this lovely collection of jewelry is broadcasting is so valuable and it will live on forever and always since the adoration for one’s family is the true core meaning to eternal and a wonderful lovely experience to one’s life. Such a fantastic moment to be able to experience this beautiful grace of jewelry and the divine message that remembers our heart on what we know.

15 de abril de 2026
Opinión espontánea
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Respuesta de Theo Grace

Hi Jose,

Thank you for your beautiful message. Your words truly mean a lot to us and reflect exactly what we hope to bring through our jewelry.

We deeply appreciate your support.

Valorada con 5 estrellas sobre 5

Beautiful bracelet

The identity bracelet with a tag for each of my grandchildren’s names was the perfect 70th birthday present

19 de abril de 2026
Opinión espontánea
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Respuesta de Theo Grace

Hi Wendy,

Thank you for your kind words. We are so happy to hear the bracelet made such a special birthday gift.

We truly appreciate your support.

Valorada con 5 estrellas sobre 5

First time using TheoGrace

First time using TheoGrace. I love the quality of their products along with the fashion, creativity and beauty that goes into their designs.

21 de abril de 2026
Opinión espontánea
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Respuesta de Theo Grace

Hi Linda,

Thank you for your feedback. We are delighted to hear you love the quality, creativity, and design of our pieces.

It truly means a lot to us.

Valorada con 5 estrellas sobre 5

I found the perfect necklace

I found the perfect necklace, ordered it with a discount, and received it a few days later! It Is absolutely stunning! I get compliments everywhere I go!!

20 de abril de 2026
Opinión espontánea
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Respuesta de Theo Grace

Hi Lesa,

Thank you for your lovely feedback. We are so happy to hear you found the perfect necklace and that it brings you so many compliments.

We truly appreciate your support.

Valorada con 5 estrellas sobre 5

I love the quality and simplicity of my 3D Bar Necklace

I love the quality and simplicity of this bar necklace. It's a lovely piece that I wear in memory of my son, Christopher. The packaging made this jewelry even more special.

20 de abril de 2026
Opinión espontánea
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Respuesta de Theo Grace

Hi Kathy,

Thank you so much for sharing this with us. We are truly honored that your necklace holds such a special meaning in memory of your son.

It means a lot to know the piece and the packaging made it even more meaningful for you.

Valorada con 5 estrellas sobre 5

Fabulous attention to detail!!!

Great product, quick shipping, great customer service! I will definitely buy from them again!

20 de abril de 2026
Opinión espontánea
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Respuesta de Theo Grace

Hi Katie,

Thank you for your wonderful feedback. We are so happy to hear you enjoyed the product, service, and quick delivery.

We truly appreciate your support and look forward to your next order.

Valorada con 5 estrellas sobre 5

Above and beyond

A mistake that I had made was fixed despite me being short in my tone. The customer service team handled it perfectly and were quick to resolve my issue. The item was remade and shipped in no time. This level of customer service is appreciated and will keep me coming back for more. The quality of the necklace was great and it is very affordable.

29 de diciembre de 2025
Opinión espontánea
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Respuesta de Theo Grace

Hi Megan,

Thank you for your kind words. We are really glad we could resolve the issue quickly for you and that you are happy with the final result.

Your appreciation of our customer service truly means a lot to us.

Valorada con 5 estrellas sobre 5

Love my bead necklace

Love my bead necklace. Has all my grandkids names and even a diamond in the middle 😁. It's beautiful ❤️.

20 de abril de 2026
Opinión espontánea
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Respuesta de Theo Grace

Hi,

Thank you for your lovely feedback. We are so happy to hear you love your necklace and the special meaning behind it.

It truly means a lot to us.

Valorada con 5 estrellas sobre 5

Ordered a family birthstone necklace

Ordered a family birthstone necklace. Simply beautiful!!

20 de abril de 2026
Opinión espontánea
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Respuesta de Theo Grace

Hi Michelle,

Thank you for your kind words. We are delighted to hear you love your family birthstone necklace.

We truly appreciate your support.

Valorada con 2 estrellas sobre 5

Not Trustworthy

This is an awful company. The customer service is horrible. They want to charge me a restocking fee just to add a charm to a necklace, even though the description for this product says a charm can be added anytime. Now they want the necklace back to add the charm, AND they want to charge me a 30% restocking fee because they demand I send back the original necklace. It was a gift. How do you ask someone to give a gift back?! For WHAT? I have tried to escalate this issue to a supervisor. I found out that they are NOT in the USA and do not have a contact number for discussion. This has been going on for months. I wonder if Nicky Hilton Rothschild, the owner, knows how poorly her company is being handled overseas!

31 de enero de 2026
Opinión espontánea
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Respuesta de Theo Grace

Hi Rosalia,

We are very sorry to hear about your experience and understand your frustration.

This is not the level of service we aim to provide. Our team will review your case in detail and reach out to you directly to clarify the situation and find a fair solution.

Your feedback is important to us, and we truly want to make this right.

Valorada con 5 estrellas sobre 5

Great customer service

Theo Grace went above and beyond with customer service. They allowed me to send back an order for a Russian ring necklace when my daughter found out she was having another baby. They remade the necklace with the new baby’s name. This was one of 3 necklaces I have ordered. My daughter and daughter in laws are very pleased with them. I just ordered myself a grandmother bead necklace and cannot wait to get it. I think the quality is great. I always buy 14 k gold because I want them to last forever

19 de abril de 2026
Opinión espontánea
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Respuesta de Theo Grace

Hi Jackie,

Thank you so much for your wonderful feedback. We are delighted to hear your family loves their necklaces and that we could assist you with the update.

We hope you will love your grandmother necklace just as much.

Valorada con 5 estrellas sobre 5

Silver necklace

The silver necklace with three names is absolutely beautiful and so meaningful. The craftsmanship is excellent—the names are clearly engraved and perfectly spaced, giving it a clean and elegant look. The silver has a lovely shine that catches the light without being too flashy, making it perfect for both everyday wear and special occasions.
Highly recommended for anyone looking for something personal, elegant, and timeless.

19 de abril de 2026
Opinión espontánea
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Respuesta de Theo Grace

Hi,

Thank you for your beautiful feedback. We are so happy to hear you love the necklace and its elegant design.

Your recommendation truly means a lot to us.

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