Theo Grace Opiniones 277

TrustScore: 4.5 sobre 5

4,6

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Beautiful Mother's Day necklace with children's name on the beads. Fast delivery. Lovely package. 2 year warranty if needed. Preview available for most of the items where you add a name, so you can... Ver más

Valorada con 5 estrellas sobre 5

My purchase arrived almost a week earlier than anticipated. The necklace was perfect! 3 names plus 2 small diamonds. It looked awesome. Then for a reasonable price I added a pair of flower earrings... Ver más

Valorada con 5 estrellas sobre 5

The easy order process and checkout. I love my silver grandmas necklace! My grandchildren's names were spelled correct and the fine cut out of the names is perfect 👌Shipping was included, quick and p... Ver más

Valorada con 5 estrellas sobre 5

My order arrived on time and was presented beautifully. Each piece was in its own box with a cleaning cloth. When I opened my selections, I was delighted by the quality and craftsmanship. Customer ser... Ver más

Información sobre la empresa

  1. Joyería

Escrito por la empresa

At Theo Grace, we make jewelry that means something. Our pieces are designed to celebrate life’s most meaningful moments, from names and dates to the memories you want to carry with you every day. Co-created with Nicky Hilton, Theo Grace brings a fresh perspective to modern jewelry, where style meets sentiment and every detail is thoughtfully designed. Each piece is carefully crafted by our team, from the first idea to the final finish, using quality materials and a deep attention to meaning. Whether you are marking a milestone, gifting someone you love, or simply treating yourself, Theo Grace is here to help you say it beautifully.


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

277 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 5 estrellas sobre 5

Perfection

This was a graduation gift for my granddaughter. She was absolutely thrilled and cried when she opened it.

8 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

I ordered a gift for my daughter’s…

I ordered a gift for my daughter’s birthday and I thought I would have to cancel when the delivery date was after her birthday. I contacted the customer service and they went above and beyond to get her necklace to me on time. Delivery service was not great but it arrived just in time! Thank you so much. It’s rare to find this kind of customer service anywhere! Well done! I highly recommend theograce!

9 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Their customer service is outstanding

Their customer service is outstanding. I had difficulty making a choice. They were patient and helpful. When I finally chose what I wanted and received it, it was not what I had hoped for. They allowed me to make an exchange at no extra cost and facilitated a very easy return. The exchange is wonderful and heartfelt and I'm thrilled. Because the product was late to be delivered they offered me either a discount on my next purchase or a free gift. I chose the gift which is a beautiful. delicate, SS stunning neclace.

9 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Beautiful Mother's Day necklace with…

Beautiful Mother's Day necklace with children's name on the beads. Fast delivery. Lovely package. 2 year warranty if needed. Preview available for most of the items where you add a name, so you can see before you buy. Necklaces some offer a variety of lengths available. Excellent gift.

8 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Beautiful jewelry

Beautiful jewelry! I love all my pieces. Shipped at a reasonable amount of time. Would definitely recommend others to go here for their jewelry.

6 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

I loved that it came in early

I loved that it came in early and on time also the make is very nice the bracket are very beautiful the ring I order is beautiful to I just wish I order a bit larger cause since they are three rings in one it seems a bit tied but other than that they are beautiful and the names and birth stone looks very nice on them

8 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

I have ordered two pieces of jewelry…

I have ordered two pieces of jewelry through this company, and I am thrilled with both of them. I love that you can customize the necklaces that I purchased and I get to wear them every day close to my heart. I know that they will be a staple that I will wear very frequently.

8 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Incredible pieces

This is my second purchase with Theo Grace. I love this brand. The pieces are beautiful. Excellent quality. I will definitely be purchasing more pieces for myself as well as gifts in the future. Pricing and shipping are very reasonable. I am so pleased.

8 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Quality pieces that rival luxury brands

My order arrived on time and was presented beautifully. Each piece was in its own box with a cleaning cloth. When I opened my selections, I was delighted by the quality and craftsmanship. Customer service is personal, not automated and timely, professional, and kind. I have been a loyal customer of a luxury brand for most of my life however, I think I found a quality replacement. I’ve already made a second order.

7 de mayo de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Would not recommend this company

Would not recommend this company. I was unaware the person I bought the jewelry for is allergic to silver and just wanted my refund. I canceled same day so I know my order was not even started. I just wanted my full refund. I do not want store credit as I need this as a Mother’s Day gift.

7 de mayo de 2026
Opinión espontánea
Logotipo de Theo Grace

Respuesta de Theo Grace

Hi JMM,

I’m sorry to read your review, and I completely understand how frustrating this situation must feel, especially when you needed a quick refund for a time-sensitive gift.

Our cancellation policy does allow refunds within a 2-hours window, and I’m really sorry if this wasn’t clear enough at the time of your order. That said, I do understand your situation, particularly given the allergy concern and the timing around Mother’s Day.

I’ve sent you a private email so I can look into this personally and work toward a solution for you as quickly as possible. I’d really appreciate the chance to make this right.

Kind regards,
Anna – Theo Grace Customer Support

Valorada con 5 estrellas sobre 5

This is an update from my review 4 days…

This is an update from my review 4 days ago. Customer service followed up with me many times and was very accommodating, and handled all conversations professionally, until I was satisfied, and it worked out in my favor. In fact, I will be following up after Mother's Day to purchase an item that they will have the flexibility to add the requested character inscription to the item I'm interested in purchasing. My confidence in this company is restored! My only recommendation would be that they would bolded the maximum number of characters to make it easy for the customer to call attention to before ordering the item. All in all, I would say this is a top-notch
company!

8 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Beautiful jewelry, Spectacular Service

The Theo Grace family tree necklace I ordered was absolutely gorgeous. When my wife unboxed the gift set and took one look at the necklace she was stunned at the beauty of the designing, style, and inscription. She exclaimed it was perfectly crafted and sized. The shipping was quick and delivered as promised. Thank you to the Theo Grace team.

8 de mayo de 2026
Opinión espontánea

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