Theo Grace Opiniones 277

Respuesta de Theo Grace

Actualizada hace 4 días

Hi Steven,

I’m sorry to read your review, and I completely understand how frustrating this must have been, especially receiving an item with a missing clasp.

I sincerely apologise for this issue, as this is not the standard we aim to provide. I’m also very sorry to hear that you haven’t received a response, as we always want to be there to support our customers.

I haven’t been able to locate any previous messages, but I may be missing some details. I’ve now sent you a private message so I can look into this for you right away and make sure we get this resolved as quickly as possible.

Kind regards,
Anna – Theo Grace Customer Support

Respuesta de Theo Grace

Hace 4 días

Hi Brian,

I’m sorry to read your review, and I completely understand how frustrating this situation must have been, especially after ordering in advance for such an important occasion.

I’m really sorry for the confusion around the tracking updates and how this was communicated to you. I understand how concerning it is to see a label created without movement, and I regret that this caused you to feel uncertain about your order.

I’d really like the chance to look into your order personally and help get this resolved for you as quickly as possible, but I can’t see your order without a bit more information. I’ve sent you a request via Trustpilot, and once I have your details, I’ll take care of this for you right away.

Kind regards,
Anna – Theo Grace Customer Support

Respuesta de Theo Grace

Actualizada hace 4 días

Hi Linda,

I’m sorry to read your review, and I completely understand how disappointing this must have been, especially receiving a piece that isn’t fully usable.

This design comes with an extension chain by default, so I’m very sorry if this part was missing from your item. I’ve sent you a private message so I can look into this for you and make sure we get it resolved as quickly as possible.

Kind regards,
Anna – Theo Grace Customer Support

Respuesta de Theo Grace

Hace 4 días

Hi Kyle,

I’m sorry to read your review and to hear that your order didn’t arrive in time for Mother’s Day — I completely understand how disappointing that must have been, especially for such an important occasion.

I’ll say in touch with you to find the best way to resolve this, and I’m doing everything I can to make this right for you.

Please don’t hesitate to reply to my message so we can sort this out together as quickly as possible.

Kind regards,
Anna – Theo Grace Customer Support

Respuesta de Theo Grace

Hace 5 días

Hi Richard,

I’m sorry to read your review and I truly understand how important this order was, especially as it was meant to be a Mother’s Day gift.

I’m very sorry that we didn’t meet the expectations we set regarding delivery. I completely understand how frustrating and disappointing that must have felt, particularly after being reassured it would arrive on time.

This is not the experience we want any of our customers to have, and I sincerely regret both the delay and the way this has left you feeling.

I’ve reached out to you privately to offer a solution and to see how I can make this right for you.

Kind regards,
Anna – Theo Grace Customer Support

Respuesta de Theo Grace

Actualizada hace 4 días

Hi Raymond,

I’m sorry to read your review, especially as I can see your order didn’t arrive in time for Mother’s Day — I completely understand how disappointing that must have been.

I’ve looked into your order and can confirm there was an unexpected delay in transit, which unfortunately affected the delivery timeframe. I know that doesn’t make the situation any less frustrating, and I’m truly sorry for the inconvenience caused.

I’ve sent you a private email so I can help resolve this for you as quickly as possible. Your order should be arriving very soon, and I’d really like the opportunity to make this right for you.

Kind regards,
Anna – Theo Grace Customer Support