Pushing a deadline really tight, The Pin Factory did all they could to help us meet our timeline without compromising quality. The final product had a really nice finish, black metal and soft enamel p... Ver más
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Consulta las opiniones de los clientes
Key rings arrived today and they look amazing!!! Thank you so much team at The Pin Factory. We are really pleased. Can’t wait to show the principal at the school. He’ll be thrilled. From your assi... Ver más
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Pins were great however $15 shipping for two tiny pins is absolutely outrageous. Both could have fit into a regular or padded envelope for just a few dollars or even a small Auspost satchel for under... Ver más
Our experience with The Pin Factory has been one of complete satisfaction. They were incredibly patient with us as we took a deal of time to arrive at an agreed design with our 'Anniversary Team' who... Ver más
La empresa ha respondido
Información sobre la empresa
Información proporcionada por diversas fuentes externas
Australia’s #1 Producer of Custom Made Metal Promotional Products. We Specialise in Lapel Pins, Medals, Keyrings, Cufflinks And More. All Products Completely Custom Made To Order And Come With Our Satisfaction Guarantee! 02 6555 5030.
Price Beat Guarantee
Find a lower price on an identical item within Australia and we'll beat it!
Find a lower price on an identical item within Australia and we'll beat it! Simply submit our team a competitor quote with a lower price for an identical item and we will beat it PLUS still provide our same excellent level of customer service, rapid turnaround times and 100% free artwork proofing service. Why would you shop anywhere else?
Información de contacto
13 Dee Crescent, 2428, Tuncurry, Australia
- 02 9054 8990
- info@thepinfactory.com.au
- thepinfactory.com.au
4,6
Excelente
549 opiniones
No ha contestado las opiniones negativas
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Excellent service from The Pin Factory
What made my experience great, was that The Pin Factory knew what we needed. Great customer service and the delivery was very quick. Thank you so much.
16 de agosto de 2024
Respuesta de The Pin Factory
We appreciate your wonderful feedback! It’s fantastic to hear that our team understood your needs and provided you with excellent service. We're glad you experienced quick delivery as well. Thank you for choosing us, and we look forward to assisting you again in the future!
Respuesta de The Pin Factory
Thank you! It’s always our pleasure to deliver the best for our customers. We look forward to serving you again soon!
Don’t look any further. Easy design and order process and…
Easy design and order process and product was perfect, better than I’d hoped.
13 de agosto de 2024
Respuesta de The Pin Factory
We're delighted that you found our design and order process easy and that the product exceeded your expectations. Your satisfaction means a lot to us. We appreciate your feedback and look forward to serving you again soon!
Pins for Parliament
Pushing a deadline really tight, The Pin Factory did all they could to help us meet our timeline without compromising quality. The final product had a really nice finish, black metal and soft enamel pin, with a high level of detail within our logo maintained. We will certainly order from The Pin Factory again next time round.
19 de agosto de 2024
Respuesta de The Pin Factory
Thank you for your wonderful feedback! We're thrilled to hear that we could help you meet your tight deadline while maintaining the quality you expected. It’s great to know you loved the finish and detail of your black metal and soft enamel pins. We look forward to serving you again in the future!
Amazing service and product
Amazingly prompt service, great prices and a fantastic final product delivered in plenty of time for our event,
16 de agosto de 2024
Respuesta de The Pin Factory
It’s fantastic to hear that you found our service prompt and our prices great, along with the final product that met your expectations. We're glad we could deliver in time for your event. We look forward to assisting you again!
Good quality and fast delivery.
15 de agosto de 2024
Respuesta de The Pin Factory
Thank you for sharing us your experience!
Quick response and turnaround
15 de agosto de 2024
Respuesta de The Pin Factory
It's our pleasure to provide you with prompt service! Until next time :)
Very accommodating and professional.
14 de agosto de 2024
Respuesta de The Pin Factory
Thank you for your kind words! We’re happy to hear you found our service professional and accommodating. I hope the Challenge coins are well received and we look forward to working with you again!
Poor customer service
Product was good but order went through incorrectly and when I phoned to discuss I was given the run around and not able to rectify.
8 de agosto de 2024
I got them on time great looking great…Fantasic
I got them on time, great looking, great service, I would recommend the sit to anyone.
8 de agosto de 2024
Respuesta de The Pin Factory
We're thrilled to hear that you received your order on time and that you're pleased with the appearance and service. Your recommendation means a lot to us! We look forward to assisting you again in the future.
Very obliging in providing the badges…
Very obliging in providing the badges to specifications
Prompt service & a good price.
Highly recommend the Pin Factory
9 de agosto de 2024
Respuesta de The Pin Factory
Thank you for your recommendation! We're glad to hear that our team was accommodating in meeting your badge specifications. It's wonderful to know that you appreciated our prompt service and competitive pricing. We look forward to serving you again.
Easy to work with
Easy to work with, quick turnaround and great product. Thank you
2 de agosto de 2024
Respuesta de The Pin Factory
We're delighted to hear that you found us easy to work with and appreciated our quick turnaround and quality product. Thank you for your positive feedback! We can't wait to serve you again!
As always fast efficient service and…
As always fast efficient service and delivery.
6 de agosto de 2024
Respuesta de The Pin Factory
It's our pleasure to provide you with efficient service! We hope we can serve you again!
Had a fantastic experience with The Pin…
Had a fantastic experience with The Pin Factory. I had excellent communication and support from the team since the very first email enquiry. The proofs were done extremely quickly and professionally and the ordering process was very easy. I needed the goods turned around quick and they delivered in full and on time. Quality is top notch and at a very reasonable price. I highly recommend these professionals to take care of your project too. Cheers.
Miike
12 de julio de 2024
Respuesta de The Pin Factory
Thank you for your wonderful feedback, Miike! We're thrilled to hear that you had a fantastic experience with us. It's great to know our team provided excellent communication and support throughout the process. We’re glad we could deliver your order quickly and to your satisfaction at a reasonable price. Your high recommendation means a lot to us! We look forward to assisting you with your future projects.
Great service, good quality product
Service was quick and professional, products are good quality
Would definitely recommend to any other creator.
31 de julio de 2024
Respuesta de The Pin Factory
We're glad you experienced quick and professional service and that you found our products to be of good quality. Your recommendation is greatly appreciated, and we look forward to serving you again.
Richard was very helpful and patient…
Richard was very helpful and patient with design and sizing of product.
Was over the moon with the results and the kids loved their end of season gift!!
25 de julio de 2024
Respuesta de The Pin Factory
Thank you for your feedback! It's fantastic that you loved the results and that the kids enjoyed their end-of-season gift! We'll pass your kind words on to Richard. We look forward to serving you again.
Made in China
I recently ordered some challenge coins. After reading their website which states that they are "Australian owned" and "Australia’s most popular provider of challenge coins" and "Industry Leading Turnaround time" I wrongly assumed that these would be made in Australia and I would be supporting local manufacturing.
I specified my due date as two weeks in advance, knowing I needed the coins for an event in four weeks.
The coins arrived more than 5 weeks later, shipped directly from Dongguan, China via UPS.
I had to chase the company for updates on production and shipping, and feel like they were not transparent in the production location or the time expectations. I was repeatedly told "production is going well" and "it will ship next week".
The quality of the coins is fine, but I feel like I overpaid massively on what I could have paid if I just ordered directly from overseas - and the company were sneaky in their marketing and communication in relation to where they were located.
10 de septiembre de 2024
Opinión espontánea
Speedy excellent service and very high…
Speedy excellent service and very high quality pins. Very impressed.
29 de julio de 2024
Respuesta de The Pin Factory
It’s our aim to always provide great service, and we truly appreciate your kind words. We look forward to the opportunity to serve you again!
Coins have great detail and look amazing
Just got order of 100 coins very impressed with the detail and how good they look ...several people already said they look amazing ...well done
25 de julio de 2024
Respuesta de The Pin Factory
We truly appreciate your kind words and glad to hear that you’re impressed with the detail and appearance of the coins. We look forward to serving you again!
Fast service at a reasonable price
Fast service at a reasonable price. Pins arrived as needed and are of good quality.
15 de julio de 2024
Respuesta de The Pin Factory
Thank you for your feedback! We're pleased to hear that you experienced prompt service and that the product met your quality expectations We appreciate your support and look forward to serving you again!
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