Fantastic service. Product delivery felt a little bit delayed, but this was only due to a high volume of orders. Ref Stop worked their socks off to get the product out to me within a week. Customer se... Ver más
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Fantastic service. Product delivery felt a little bit delayed, but this was only due to a high volume of orders. Ref Stop worked their socks off to get the product out to me within a week. Customer se... Ver más
La empresa ha respondido
A prime example of a company that has got too big for its boots. Ordered four items and paid for Royal Mail 48 hour delivery. After 5 days I’d heard nothing so I emailed. No response. Sent the same em... Ver más
La empresa ha respondido
I had a great experience ordering from Refstop. After I placed my order, they contacted me to let me know that one item was unfortunately out of stock. They were very helpful and gave me the opt... Ver más
I've made several orders on Refstop, any problems i've ever had I've always received a polite response on their email customer service team. I recently purchased some badges, coins and a mystery pack... Ver más
La empresa ha respondido
At The Ref Stop, we’re referees ourselves so we understand exactly what officials need, both on and off the pitch. As the world’s biggest supplier of referee kit and equipment, we’re proud to offer the best match gear from leading global brands, all backed by fast delivery and outstanding service. We’re passionate about supporting referees at every level and committed to providing the quality and reliability you can trust.
Escrito por la empresa

Because referees need service they can rely on....

Unit 6, Strawberry Meadows Business Park , PR7 6FL, Chorley, Reino Unido
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 35% de las opiniones negativas
Suele responder en menos de 2 semanas
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Great genuine business, great product and great shipping speed
Ordered on Sunday on a next day delivery. Order wasn’t processed till Tuesday, arrived on Wednesday. Wouldn’t mind it so much if postage wasn’t so expensive.
Disappointed that an incorrect item was sent and not what I originally ordered. Spoke with the team who apologised and said a replacement would be sent next day.
Called again this morning as I had not received any tracking information for the replacement only to be told that Royal Mail were sending the replacement back to refstop.
Hopefully 3rd time lucky tomorrow
Item was delivered quickly and followed instructions to put it in the designated safe place.
Slightly misleading info ( I did not receive quite what I THOUGHT I was ordering) but good otherwise.
Ordered buzzer flags, took over 2 months to arrive, massive lack of updates until the end, not a great experience from a company I did use often.
Ordering is really easy and they also made it easy to rectify an order when I chose something different. Good delivery too.

Respuesta de The Ref Stop
Bought a set of match cards and paid next day delivery than emailed and then got told they’re either going to be delivered on Friday or Monday! Please put on website out of stock and when they’re delivered then make them available for purchase!
They sent the wrong item which means I have to pack and post it back.I have to pay poststage which is then refundable to me.
Order cancelled. One of the items in a set not in stock. No initial communication when chased said it would be in stock the next day. Asked for them to advise. No communication. So cancelled the order and will look elsewhere.
DO NOT BUY FROM THIS SHOP.
I placed my order on January 5th (#38539), and it has been over two months of absolute silence.
The order is still stuck "In Processing," and the shipment never moved.
I have sent more than 10 emails and reminders to their support team and Maxine, but I am being completely ignored. This is not a professional business - this is a scam behavior.
Save your money and go elsewhere !
I ordered the item and after paid by 5 minutes i cancelled and request to refund the order as i changed my mind , but they ignore my request and continue processing the order next day without even looking to my cancellation and refund request,,,,
This is unacceptable,
Really happy with the quality of the hoodie that I ordered

Respuesta de The Ref Stop
Absolutely everything a referee could need and more. Amazing customer service too.
Delivery takes awhile hence the 4 stars but I wouldn’t let that stop my futures orders..
Lists items they dont have as they are waiting for delivery's but dont contact the customers, then get told be here Wednesday then comes thursday to have the wrong socks to be told be here saturday no delivery, emailed sunday chased on monday phoned to now get a tracking delivery tuesday. Over 1 week from order to maybe get it right.
Wont be ordering from this company again.
Great service, delivered within a couple of days. Greta quality kit and badges applied perfectly.

Respuesta de The Ref Stop
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