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THE SNUS LIFE LIMITED Opiniones 

1022
•
TrustScore: 4.5 sobre 5

4,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

My order arrived in good condition and everything I ordered (plus an extra puck). Ordered late 9/13 and arrived afternoon of 9/23. I appreciate the deals and free shipping. Will order again.

Valorada con 3 estrellas sobre 5

As of right now, my order has been delayed for unknown reasons and when I reach out, I am given confirmation that they are working on sending out a new package for me. While I'd like to believe this,... Ver más

Valorada con 5 estrellas sobre 5

The customer service is like no other! I had a delivery to the United States and the postal service randomly sent it back. The Suns Life Customer service was quick to respond and even though it wasn’t... Ver más

Valorada con 5 estrellas sobre 5

Orders take quite a while to reach the United States, but most of the time that seems to be because they go through the New York City / New Jersey area, which increases the likelihood they get held u... Ver más

Información sobre la empresa

  1. Tabaquería
  2. también en la categoría
  3. Proveedor de tabaco
  4. Tienda de golosinas
  5. Tienda de vaporizadores

Escrito por la empresa

The Snus Life is a retailer of legal nicotine and tobacco products. Our aim is help people in the UK quit smoking and to promote the move to smoking alternatives. We believe our products are healthier and safer than smoking.


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 100% de las opiniones negativas

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4,7

Todas las opiniones

(1022)

70 opiniones en los últimos 12 meses

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Valorada con 4 estrellas sobre 5

Ordered caffeine pouches and nicotine

Ordered caffeine pouches and nicotine. Arrived quickly and in good nick well presented and all perfect, unfortunately they did give me one of the wrong pouches but its not a flavour i mind anywho would reccomend 👍

13 de mayo de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

If you are ordering from the United…

If you are ordering from the United States. Update: I have heard back from the Snus Life, and they are very disappointed in my review! Not only did I receive two phone calls within two hours of posting my review, Sophie from Customer service sent me an email a day later and offered to refund my shipping….If “I TAKE DOWN” my negative post! I will not be taking down my post, because this is an actual honest account of what happened! Obviously this company cares more about their image than an “dumb” customer like me. Their mistake!!
***Beware, USPS says it is illegal to ship nicotine through their mail system!!!

12 de mayo de 2026
Opinión espontánea
Logotipo de THE SNUS LIFE LIMITED

Respuesta de THE SNUS LIFE LIMITED

Hi Brad,

My name is John, CEO at TheSnusLife - I was the one who attempted to reach reach out via mobile

I would appreciate if you would reach out to me on John@thesnuslife.com so i can personally provide some clarity on your order and make sure i can rectify the experience you have had.

Rest assured, we care about every single one of our customers, we would not be where we are today if our care lay solely with our image

Thanks
John

Valorada con 2 estrellas sobre 5

Out of stock

Used the website before and never had any problems with it but this time I ordered a pot of Pablo bubblegum and by the day it was supposed to arrive I got an email telling me my order had been cancelled due to it not being in stock even though I had ordered it 5 days prior however I did get it changed via email by Sophie was very helpful with it all and the new pot arrived by the time she said it would
Will still use the website again though

4 de mayo de 2026
Logotipo de THE SNUS LIFE LIMITED

Respuesta de THE SNUS LIFE LIMITED

Hi Thomas,

I have just emailed you to try and get this amended :)

Thanks
Sophie

Valorada con 5 estrellas sobre 5

helpful

costumer service was great. replied quickly considering the different time zones and work hours.

6 de marzo de 2026
Opinión espontánea
Logotipo de THE SNUS LIFE LIMITED

Respuesta de THE SNUS LIFE LIMITED

Hi Nicholas,

We are awaiting a response from you on our email thread so we can confirm the transaction and get this amended asap for you,

Please get back to us on email, or call +44770702270 and we get this resolved

Thanks
Ricky

Valorada con 5 estrellas sobre 5

Customer Service

I placed a massive order of about 45 cans of pouches and my package went MIA and was sent back to the sender after about waiting 20 days for it to arrive to the U.S. Sophie over at customer support was very professional as I addressed the issue and sent me a replacement package right away. Highly recommend working with this customer service if you have any issues

17 de febrero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Quick shipping

Ordered on 12/27/25, received on 1/7/26. Package was exactly correct. Tried some new flavors like apres banana and snooze grape strawberry. Both phenomenal! Will order again!

7 de enero de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

As of January 2nd I have not received…

My order was placed November 18 2025 As of January 2nd I have not received my package this is the second package they send out and I have not received. They use USPS as a delivery partner and both packages have been lost by them. Buyer beware use only trusted website when buying snus product

17 de noviembre de 2025
Opinión espontánea
Logotipo de THE SNUS LIFE LIMITED

Respuesta de THE SNUS LIFE LIMITED

Hi Alex,

My names John, CEO at TheSnusLife.

I would appreciate if you would reach out to us so we can get some more information on your recent order and get this amended hastily

Thanks
John

Valorada con 5 estrellas sobre 5

customer service

i had a issue with my local shipping and the customer service via email was absolutely amazing. they were super helpful and helped out super quickly. Sophie was there to help.

18 de diciembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great customer service!!!

A recent order from Snus Life never arrived and was returned to the sender for an unknown reason. I assume it was a USPS/customs issue. I reached out to Sophie with Snus Life and she gave me credit for another order, and even took into account that my previous order was discounted because of a promo. A++ to Sophie for quick responses and exceptional customer service!

5 de diciembre de 2025
Opinión espontánea
Valorada con 2 estrellas sobre 5

Haven’t received my package but the…

Haven’t received my package but the order was good price

10 de diciembre de 2025
Logotipo de THE SNUS LIFE LIMITED

Respuesta de THE SNUS LIFE LIMITED

Hi Harry,

My names John, CEO at TheSnusLife.

I would appreciate if you would reach out to us so we can get some more information on this order so we resolve this for you

Thanks
John

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