The Swiss Colony Opiniones 

For nearly 40 years I have bought holiday petite fours from Swiss Colony. I always order early November and specify the Christmas delivery. When things go right, it’s delivered by the 15th of December. Not this year! I checked the tracking number for fedex and could see it was sitting in Connecticut ( 2hours from Vermont)since the 12th of December.I contacted customer service and was asked to be patient another email and I was told to contact fedex, another email and I was asked if I wanted a replacement order or credit.. I chose replacement . The next email I was asked to wait. I finally picked up the phone in frustration and called. This got me a call center in India and a promise that I would have a replacement by 12/22/25 before Christmas… still not here!

More emails this morning demanding more than just an apology for absolutely destroying a long standing family tradition and all that got me was another sorry, we ran out of pistachio petite fours ( my son in laws special Xmas gift .

I’ve never seen such horrible service in all the years I’ve dealt with them. In the past , if ANYTHING went wrong, the company immediately made it good. That’s why I kept giving them business year after year. It’s now nearly Xmas and the post office is only open one more day. It’s not very likely I will order again with whoever owns this company now. It has obviously changed for the worse and is in no way what it used to be. They hurt my family’s Christmas badly and make no effort to make it right👎

Garbage website and customer service. I ordered 3 items but was only able to send the items to 2 addresses; the website said "call 'number' to ship to an additional address for $3.99". So I placed the order, and several hours later I received a purchase confirmation email. I called the number given four times in the next 4 hours; "we are experiencing high call volume, call back later...click." The next morning I called and after a long period on hold I was able to talk to a person, who could not handle the address change ("I don't think you can do that") so he transferred me to a supervisor. After a total of 50 minutes on the phone, the supervisor said "it's too late, the order has already gone out" - I pointed out that the online order status said otherwise. She then was somehow able to make the change "as a courtesy, but next time, you need to call us right away". After all that - the change wasn't made so one of the recipients received two gifts, one of which was intended for someone else.

Just copy and paste all the other complaints about ordering early for Christmas and not getting your gift when promised. Also, somebody needs to have a history lesson as to why a shipment that is coming from Wisconsin will go to Texas and then to Kansas and then back to Texas and then back to Kansas.

They have no customer service! Order placed on December 22 arrives January 6! Unacceptable and canceled credit card payment

Absolutely the worst gift company I have ever dealt with. Their on line ordering website is difficult to navigate and when I called customer service I was connected with someone who barely spoke English. In all I spent over 8 hours trying to straighten out my order and it is still unresolved. I asked them to remove me from their mailing list and will never deal with them again.

I would give zero stars if I was able. Placed an order and received an email stating that it was accepted and shipping date. Never received and I called customer service, and they stated the credit card did not go through. No call or email stating that they canceled the order without notification. Will never order from them again. On another note, the shipping is outrageous. It was half of what the original order was.

Horrible shipping. Fedex had the product 2 weeks and then it took another week to hand it to usps?

Thank You for Your Order #78562882

I have a major problem with Swiss Colony. I ordered almost $200 worth of gifts for Christmas from them. On my bill it states “You've qualified for free shipping”. To me free shipping means I don't pay for shipping. My shipping came to $53.30. Next to “You've qualified for free shipping” it says click here. I did and I felt that I now was getting free shipping. I guess my mistake. My bank was charged
$248.34. At the time I thought nothing about the charge thinking that soon there would be an adjustment made to my account at the bank. That was on December 12, 2025 when I placed the order.
It's now December 19. There has been no adjustment. No shipping refund has occurred. All my gifts from Swiss Colony have been shipped. Today I called to find when my refund would appear. I was told that “Free Shipping” wasn't what that meant. It meant I got “Perks” or a rebate. I was in disbelief. I said I have the bill right here and it states free shipping. He tells me that it is confusing. He goes on further to tell me that the person who posted that message doesn't really know English that well. And I said again, stating “you've qualified for free shipping” means exactly that...free shipping. There is no misinterpreting the message. I'm sure this call was recorded. I'm very disappointed in Swiss Colony. I'm not planning to ever use Swiss Colony again.

How is this company still in business? I ordered two gifts to be sent to a relative and to myself on 12/12/25 online, and followed up by phone with CS to make sure everything was in order the same day. Was told it was all good and they'd be delivered on 12/20. Today arrives and nothing. I check order status and call them and am told, "oh sorry, one could not be delivered and the other is no longer available". What?? But they said when I ordered everything was good, and I received no communication in the interim to inform me there was a problem. Now I'm stuck with this awkward situation of nothing for my brother, and the disappointment of no little treat for myself, and this is a particularly sad holiday for us both anyway. Swiss Colony should go out of business for the apparent frequency of their lousy "service" and practices. Beware of them and don't rely on them to come through. Oh, and the spam emails are voluminous!

We ordered 2 large gifts from Swiss colony the order was canceled by Swiss colony for some odd reason (they can not give us the reason because all information is correct). Swiss colony did not send a text email or call to let us know what had happened. As we were going through the gift list we noticed our gifts had not shipped. we called and spoke to a customer service rep who informed us that they could ship gifts but it would not arrive till after Christmas (not acceptable as these are Christmas gifts) Asked to do the 2 day shipping that they were advertising they were offering on the web page were told that was for a specific 5 items. OK non of those were what we wanted. We asked to speak to a supervisor as this was not our fault all information in our file is correct. She (the agent) placed us on hold, came back and said the supervisor doesn't take calls on the weekend. WHAT!!!!! Your telling me that during the most busiest time of year there is not a supervisor to talk to. I have never heard such a bold face lie in my life. I will never ever do business with this company again. They took customer service to a all new low with me were is the zero stars

My order was lost. Swiss Colony told me to contact FedEx. FedEx was no help either. The customer service link on Swiss Colony doesn't work. Will never order from them again.

The problem with this company is that they have FedEx doing the delivering which evidently they can't do you have to constantly call and complain and threaten and whatever else you have to do this is unreal I ordered some things on the 12th of November and they tell me it's supposed to be delivered today but they have been telling me that for 6 weeks so I doubt very much if I'm getting it today I also told him I'm not paying for the shipping on it which I don't think I should they say that they get delivery out 5 to 7 days well I'd say they overshot that one now as far as their product goes I don't know about other things but their food isn't that bad I would think it is up with Hickory Farms I've never had a problem with that it's always been getting the order yes FedEx does screw up they sent things out to a different address they just do what they want to do so this will probably most definitely be the last order I ever give Swiss Colony now the bummer of this is is that I have a $2,500 credit allowance with them and that's a dang on shame that you can't get your orders or you don't know when they're coming

We ordered a Christmas gift for our family in Georgia, 2 weeks ago. The ordered showed up as "canceled by the customer". We placed it again, and it was delivered yesterday...to us. When we called, they didn't have the same 77 pieces box available. They screwed our Christmas family gift surprise. Bad customer service. Items will be donated to Salvation Army as per their request. We hope they are still good after spending 24 hours in the Florida heat. We'll never buy from them again.

Only received partial shipment (2 out of 7). FedEx details show original label was damaged and unreadable. Same thing happened a few years ago, where my order never came and I couldn't reach anyone by telephone. Pakistani (Indian?) woman I talked to today treated me like a child; said my order would be delivered today. Yeah, one package when I was expecting 5. Three days late as well. NO MORE - DONE WITH SWILL COLONY.

I ordered a gift box to be delivered on Dec 22 when the owners would be home. I received an email stating that the package was scheduled for delivery on Dec 16.

Every attempt to reach Swiss Colony via phone (where the call was dropped with a statement that they were too busy) and the web site where I received canned replies.

I would not purchase from this vendor again.

I have been ordering from Swiss Colony for quite over 20 years, and I am not complaining abut the quality of their goods, but about a bad Customer Service. I understand that the prices have gone up compared to the serving sizes, but my complain is about the fact that I received from there 2 catalogs with discount codes for my orders, and the last order I placed via online did not accept any of those 2 discounts, and I was told Swiss Colony can not do anything about it, so I decided not to order again from them

My family and I have ordered for years from this company. This is the first year I applied for their line of credit where I normally just pay for the order up front. What they do not tell people is that each time you place an order, even with an open line of credit with them, they do a HARD CREDIT CHECK. Every single order. If you have an open line of credit with them and place an order on a Monday, they will do a hard credit check. If you place another order on Tuesday, they will do ANOTHER hard credit check. That is absolutely ridiculous and will destroy people's credit. Also, their website is glitchy and doesn't work half the time making it difficult to initiate an order to begin with. Customer service was of no help and shipping charges are outrageous.

Two years in a row now I have ordered Christmas gifts in early December to ensure delivery by Christmas. Last year, I found out 2 days before Christmas that my order was canceled with no explanation which led to a very embarrassing situation for me. I thought I would try again this year and the exact same thing happened. Just received an email two weeks after I ordered with an apology stating there was a system error and my order has once again been canceled. Who runs a business this way. I feel like it is a scam and I am also filing a complaint with the BBB.

I have been using swiss colony for gifts for fifteen years. Its a tradition. I got a call a few days after from them saying theres a problem with my order. Saying i need to pay extra for tax. I go on with it, she speaks broken English and i have trouble understanding her, i say so politely and she says “ I SPEAK LOUDA FO YOU OK!” I am kinda caught off gaurd by her shouting at me, i ask for the new confirmation number she reads it quickly and says “that all we need ok bye bye.” Thinking did i get it all? I checked my email its legit. But wait- a week later I received the package i sent to my son in the military. Email says it sent there - but its been delivered to me??? And items are missing- what the heck? I call customer service- it only gives you three options. I wait to talk to a representative and they have a robot that says due to high call volume they can’t take the call right now. And it hangs up. I am so sad. I promised my boy in the marines his traditional peanut brittle and stuff for christmas. Now it wont get there in time even if i ship it ( and pay AGAIN) you guys don’t know how much he was looking forward to this and living on base he doesn’t have much to celebrate or many to celebrate with. It just makes me sad.
-swiss colony you lost a whole family of devoted customers.

There is no service in Swiss colony the operators sound like robots. I just hope all my orders make it to the correct addresses. I will not be using this service again