The Swiss Colony Opiniones 

I called to place an order since I was having trouble on the website . The first customer service rep did not speak English and hung up on me. The second customer service rep wanted my address when I gave it she said that wasn’t my address. I said if this is going to be a big deal I will call someone else . Hervresponse “ok”. I was dumbfounded and hung up!

I have been buying your products for years as gifts for the holidays, I have relatives that live on the west coast and in Jersey. When I ordered food this year it asked me when I wanted the delivery. I asked it to be after December 20th so it would be in time for holiday food with family. The packages arrived on the 12th. And I'm sorry why did they bother to ask me when I wanted it to ship I would have just ordered it myself at a later time. When I called customer service they thought the only thing that would make me happy would be to give me 10% off my bill. I don't even think that covered the shipping cost. I am done with Swiss Colony

Ordering on-line was not as simple a process as in years past. But my major concern is the quality of the truffles. Always a favorite, I am just thankful we only got the free gift and not a separate order of truffles. For the first year, I was disappointed- something has changed in the process of making them

First, let me say this isn't my first order with Swiss Colony. I know when I ordered 2 years ago I did not pay any shipping and if I did it certainly wasn't $32 on a $100 order. I ordered heavy skates for a gift and the shipping was less than $10. Are you kidding me? I will NEVER order from Swiss Colony again..no wonder they have a 3.6 rating. Second, when I went to place my order over the phone the person could barely speak English. I wound up calling back and the 2nd person was a little easier to understand but not much. When he told the price for shipping I told thank you for his time but to cancel the order. Never again SC...

Once again item delivered to us in Florida with no refrigeration or cold packs. A cheesecake gift. Tried to call customer service, several times, machine & then a hang up every time. Called order number where I was told giver should have purchased a cold pack. Don't purchase from this company. A waste of money.

HAVE ORDERED FOR PAST 5 YEARS..good service, decent products, always ship to different addresses. Entered my online orders on their system with new addresses...kept getting bumped out, tried for 2 hours. Finally called CSR..needed my order nbr before could help me. Had to enter the order incorrectly to get an order number...rep said to call next day to fix it. I called early next day, CSR said I couldn't stop the order or change the ship info. Must now receive the entire $300 order here and then reship. CSR suggested I donate the order to charity. FOOL ME ONCE SHAME ON YOU...FOOL ME TWICE...SHAME ON ME....Won't happen again.

i ordered 2 electric ice scrappers , they can only be charged using a cigarette. lighter in a car , newer cars do not come with cigarette lighters so it is impossible to use then swiss colony , wants to charge us return shipping for a product that is obsolete . if it came with a wall charger, or took batteries then there would not be a problem

I have ordered from Swiss Colony for several years and have always been satisfied with the products. But for the last couple of years the free item did not come with the order. After calling about this issue I was told since I hadn’t put the free item number on the order it wasn’t sent. There was no place on the form to put the number. The free item was supposed to be with any order so I assumed it would be shipped automatically. After calling, I was told in order to receive the free item I had to order something else. The only problem being the shipping, which is extraordinarily high! So, in order to get what was supposed to have been free, I had to pay an additional $18. I think next Christmas, I will find a different company that will get my business.

Placed an order the night of the 3rd. Was sent a email on the 4th asking me to verify address before shipment. Ended up seeing that it was wrong. They don’t have an edit address but they have cancel order spot so I canceled the order hoping that after my refund I could order again. Then they notify me 3 days later that the order was already shipped. First they tell me it was shipped on the 4th then they tell me it was shipped on the 3rd. My order wasn’t supposed to be delivered until the 22nd. Went back and forth with them trying to get my money back. Said they would give me my money for the order but not shipping even though my order says pending and not shipped. They said it already shipped but can’t seem to decide which day it shipped on. Should have read reviews before placing an order.

Called to place order. Discussed and confirmed with rep that the order I was placing was for the product shown in the picture. Rep said yes. It was not true. Was a half order...misrepresented and fraud response to my discussion w rep. Do not order from Swiss Colony

I recently ordered some shirts and slippers for my friend and he absolutely loves them. He wants to order them in more colors.
The sizing was perfect.
As far as the shipping prices, it’s not like Amazon and I believe more people expect that to be free ,or inexpensive , but I feel it was worth it. It arrived fast and in perfect condition.

There portion sizes keep getting smaller and smaller, what a joke. Disappointing to say the least.

Placed an order for $140.96 on 11/1 for Thanksgiving delivery to estranged loved ones who run a mail order company and work 18 hour days in Dec. I wanted them to have a treat while they were working so hard and to feel that I still love them. The order was split into 2 packages and arrived 11/14 &11/15. By the time my loved ones lives got hectic their goodies had been there for a week and will have been eaten or stale. They did not have my gift fresh and nice at a time when there is no time for meals and I wanted them to have some Christmas happiness for themselves! I am very upset that you would offer a choice of delivery days and then not make any effort to follow through! I have placed an order with you on their behalf every year for the last 5 years, always between 100.00 and 150.00. This is a financial stretch for me. I have ordered the gift from you because I have happy childhood memories of sitting with my siblings and reading the Swiss Colony "tempting catalog". I am very unhappy that you have ruined my attempt to bring some happiness to people I love and will never see again. It is a small thing and they still do have the food but you have taken my pleasure in this gift away. Thank you so much for that. I think I will not be ordering from you again.

I ordered and they called me to confirm my shipping address and i did that. 2 weeks later i don't have my order. I called and they canceled it. When i called to confirm they somehow canceled my order. This was gifts for customers! Very disorganized company and unprofessional.

Horrible order placement. Given options for delivery of which none of the dates could be met. Signed up for a Monday delivery and won’t get until maybe Friday. Whole point they are missing is don’t even offer a choice of delivery dates if they aren’t even achievable. And customer service is horrible they don’t understand how to read status checking tracking.

They don't even get a rating of one, they get a negative-0

I have been ordering from this company for years, but I had the worst service ever yesterday, 11/24/25. First, my items arrived in a cheap, flimsy box and were damaged. They told me I would have to donate the items and provide proof. However, when you donate, you typically don't receive a detailed receipt; you get a confirmation that the items were picked up.
Plus, you cannot donate perishable food items.

The representative kept putting me on hold and didn't speak English well enough to pronounce my name correctly, let alone understand what I was talking about. I eventually gave up and decided to pay the full balance and close my account. Then she informed me that it would cost $3.95 for her to process that. When I asked for the fee to be waived, she said I could do it myself.

So, she transferred me, but the system ended up transferring me to another customer service representative who was rude. He just transferred me again to someone who told me their system had issues but insisted I "needed" to pay the $3.95. I was extremely frustrated, especially since the man kept apologizing as if that would help.

The bottom line is that this company's customer service is terrible, and the products look cheap. As the representative admitted, they have changed the items for the worse. They've lost a loyal client and a lot of money. I would never recommend their overpriced items.

first of all shame on swiss colony when they use other countries and not america for their customer service. second of all we have been loyal customers since 1991 and still waiting for our catalog for three weeks now and their customer service from whatever country they use, are rude and disrespectful to loyal customers like ourselves whose finance charges are more than enough to supply their corporate execs with enough money to keep them in expensive trips to where ever they want to vacation. but they do not vacation in america thats for sure. and their finance charges rival those of a loan shark, a loan shark has better interest rates then swiss colony

Well I can understand why you have a 1.4 rating on truss pilot you're not honest with your customers when they spend a couple hundred dollars and they order and they get half of their order and then the other part of their order which is the most important part that they wanted is going to take another month to get nobody wants to wait a month to get something that they ordered and not to mention no one told me when you were taking my money that is going to take this long to get the most important thing that I wanted that's where I have a problem at then they make it tough and difficult to cancel an order that they haven't even shipped yet and you have to go to two different departments nobody's got time for all that

I’ve only had experience with ordering petite fours from Swiss Colony and it’s been fine. Recently, the catalog came in the mail and I saw a selection of cheese spreads that looked promising, but there are some ingredients that can be included in cheeses that my family does not consume. I emailed the company, with exact product numbers, and asked if they could provide ingredient info for them and I got a response to call them. I do not have the time to sit on the phone and discuss the ingredients for nine products and I think it’s weird that they can’t just email me the info they have.

I simply won’t be ordering the spreads, and the experience has me reconsidering whether or not I’m going to order the petite fours this year — to me, it’s suspicious that they don’t provide the info online or upon request.

I have always believed heavily in supporting our small, family owned, USA businesses. So, I was thrilled a few years ago to discover Swiss Colony. They were offering credit, and I decided to place a nice order for their cute cake rolls shaped like snowmen, etc. However, they arrived in transit after about 3 weeks of being on the road, and were very stale. I contacted them about this (they were truly gross), and they told me that they do not go stale that quickly. This should have been my big red flag that they are far from fresh. However, I was determined to try again. The following Christmas, I sent everyone I could think of a gift set of summer sausage, cheese, and crackers. All of my family members were far from impressed. Apparently, they'd had far better from other places. So, this year I decided to try again and only order chocolates. Can't go wrong with chocolates! It was my husband and my 39th wedding anniversary, and he just loves the different kinds of chocolates. The chocolate covered cherries apparently rode in a truck in nothing but a tin (no special packaging outside of the pretty red tin) for over a week to our home in SE Texas (already well into the 90's in later May). Needless to say, those chocolate covered cherries were just one big glob when my husband opened them. I contacted customer support, and this time they offered to replace or refund them. I told them I'd love to have them replaced if they could please pack them and ship them a little more appropriately. This time they arrived only half melted, so I didn't worry about it.

I then discovered about a week ago that Swiss Colony reported me a few years back because that first order was paid a few months after the purchase. That was the time frame that I tried really hard to work out the issue of the totally stale shipment...to no avail. I then went ahead and paid them and moved on. So, I discovered that they reported this from a few years ago, and my credit literally took a good size hit from this late payment of 90 days. They can be proud to know it hit me good. I brought it to their attention, and they responded that they can't remove it, because the credit reporting agency won't allow them to, and because it wouldn't be honest. They have to report what is honest is how they explained it to me. I went on to tell them that companies work with customers all of the time when they value them. Especially when they only have such a thing happen one time. We've always paid them off within a couple of weeks of purchase since then. I also have to mention that this occurance happened back before they gave any ability to make a payment online, or even by phone. You had to reach a customer service rep during business hours M-F to make that payment. That was not easy. So, today when I responded one more time to let them know that maybe my business isn't valuable to them any longer since they've apparently grown enough to not care. Their response was "Thank you for contacting the Credit Department. We have updated our records with the information you have provided. Please accept our apologies for any inconvenience we have caused you." So, I will be supporting our local grocery store and bakery going forward. Swiss Colony doesn't need my meager support, and I don't need their stale or melted messes.