The Swiss Colony Opiniones 

I placed an order today be shipped to South Carolina and to arrive on a specific date because the recipient does not live full time at the targeted destination. The order was delivered practically a week early, BUT not to the address I used in the order. They chose to send it to Ohio instead. Fortunately the family froze the product and planned to drive it down to SC,but after the date requested.

I initially thought I had inadvertently made the mistake while placing the order so I decided to send a replacement order to the SC address. I reviewed the screen shot I took of the order confirmation and discovered that the error was NOT mine. Yesterday I decided to go ahead and place another order to go the correct address in SC. In order to get it to SC on time I had to pay over $50.00 for the shipping alone, but I went ahead and ordered it anyway. Imagine my surprise This morning when I received a confirmation saying the order would be delivered to Ohio!

I immediately called customer service to cancel the order. The agent was great and offered to re-route the delivery to SC. Fine, or so I thought, but in order to do that, she had to start a new order with the correct info. (We are now up to 3 orders in case you have lost track). She “offered” to credit my card for the second (cancelled) order, but I would have pay for the replacement order. So we proceeded. (This encounter took an hour).

I received a confirmation that a new order was in the works to be shipped to….the Ohio address! I immediately called customer service and cancelled that order too. I was upset, but calmed down, only to receive a Shipping Confirmation for the second order to be delivered to, you already know how this sentence will finish, OHIO!

Sadly I am done with Swiss Colony. They have great quality products, but seem to be incapable of delivering where you want them to go. Kind of defeats the purpose of the whole exercise.

For the 2nd year in a row, I received product AS A GIFT, then months later, received a letter say I was past due. They claim it was an internet order both times and that the gifter put MY name as the buyer. They even said it happens. MAYBE UPDATE YOUR WEBSITE so that it's impossible to do this!! Now I've received a letter saying my credit may be affected!??? REALLY? I had nothing to do with this & didn't request any of it. Their options are: pay the bill (NOPE), open a fraud investigation (shouldn't have to) or have buyer send them a CERTIFIED letter saying she's responsible. I asked why they can't send that request to the sender, or better yet, send the past due statement to the buyer? WHY do I have to go through any of this??? Ridiculous.

I ordered two spring favorite items with the pettiefores from Amazon! Right away I saw some items that could cause allergic reactions so I went to cancel. One was canceled one was not. I reached out to seller Swiss Colony and asked to cancel, the next day they show it as shipped. It said shipped on April 4, with delivery to be on April 14 or 15. I reached out to seller again and told them I did not want it. Going back and forth with then I just get sorry it’s shipped. It just feels very strange that’s 70 bucks gone for a item they can’t use. They could do the right thing but and refund my money . What a shame I just checked the tracking number they sent me on Amazon at FedEx… there is nothing there!!! Came up empty! Now I’m really getting upset! I reported them to Amazon

Yesterday Swiss Colony reported me to the credit bureau as delinquent on a payment. I have never ordered anything from Swiss Colony, in fact I did not have any knowledge of who they are. I was told that I received a gift card that I ordered from them. I have never received a gift card and certainly never ordered anything. I recommend that you do not purchase anything from them. A scary business!

If zero stars were available, that’s what I would give. Order of several items arrived on time but in horrible condition and some contents missing. After contacting them, sending photos and explaining my dissatisfaction, I was told to repack, return (at my cost) and then they would render a decision on whether to replace the order. I chalked the experience to a lesson learned and will continue never use or recommend Swiss Colony to anyone.

Everything in my order was either old (chocolate truffles) and the Baklava was like tiny little tic tacs. Only tic tacs have more of a taste. Will NEVER order from them again.

Order was placed 3 weeks before Christmas, and did not arrive in time for Christmas. Customer service is horrible. Also, the very next day that I placed a phone order, my credit card was charged at a restaurant I had never been in, and it was the same area that the rep was in. Coincidence?

Received a gift from my sister for Christmas. But guess what yesterday Swiss Colony sent me a $115 bill in the mail. Never have ordered anything from this company but they send me the bill. Called the joke of a customer service this company has only to be told "ya ma'am we are not going to do that" when I asked them to send the bill to her as she is the one who ordered it not me. Also had to create an account because the bill did not even show what was purchased, when I created the account it showed I had $1000 limit! Limit of what I have never done business with this company! Asked Natasha and the Manager and neither answered what this $1000 limit is. They were of zero help and the manager hung-up on me. I would never do business with this company. Buyer beware.

I have always bought Swiss Colony for my nephew’s birthday but it is now a tradition I must give up. I found the perfect gift at SC for $39.99 but the shipping was $18.99. That is ridiculous. I can put together something myself and spend the $18.99 on my nephew.

My free box of chocolates that Swiss Colony gives out when you place an order have been at the FedEx facility in Ellenwood, GA since 12/17/24. I tried to place an order online, but there was no way to separate the Xmas order from the free box of chocolates. Normally, you can send multiple orders to different places, but there isn't a way when one of the items is free. I called Swiss Colony, and the customer service representative barely spoke English. He had no idea about the free box of chocolates even though the catalog has a special page devoted to getting them. I'm surprised the Xmas order made it to where it was supposed to go. I tried calling Swiss Colony today but all I got was an automated service with no more info than FedEx has. FedEx won't do anything about the missing package because it's a ground shipment, and they told me to contact the shipper. I called again, and was told that they were experiencing "high call volume," and to call back some other time. I then sent them a complaint through their "contact us" page on their website. I don't expect any resolution from these people. It's obvious they don't care. Will NOT be ordering from them again, ever!

Don’t order from Swiss Colony! Outrageous shipping prices and can’t get the product on time. Their customer service is NO help. I was told the late product was packed for freshness…it finally showed up very late and guess what wasn’t even fresh. Yes! It was crushed and going stale. Customer service wants to give you a 10% discount off of your next purchase. No! I will not purchase from them again. BUYERS BEWARE, choose another company.

I unfortunately trusted this company to send gifts to my sister in Alaska and my grandchildren in northern Georgia. However, the system they have for sending products to different addresses did not work for me. Despite entering my relatives' addresses correctly, all the items were mistakenly sent to my address, leaving them without their gifts.

When I called customer service, they almost called me a liar. I explained that I had provided the correct addresses, but they didn't believe me. They eventually sent me a disappointing email apologizing for the mistake. Given the high cost of shipping, I was only refunded one dollar for the incorrect shipments. This situation is both regrettable and shameful, especially considering how they treat their customers.

I urge my friends to be cautious. There are many other reputable places online where you can buy these products and receive better customer service.

I ordered a variety of meat sticks, which were tasty.
I also ordered the Baklava because it's always been delicious. Not this time. The bottom was hard and the nut filling was sparse. There wasn't a lot of that honey based glaze either.
Shrinkflation!
My order total was around $73 for these 2 things!
But, they said I needed to pay the shipping which was almost $28! If I didn't pay it, I'd keep getting a $15 late fee. So, I paid it.
So, it was $101 for 2 products + shipping. What a rip-off!
Even if the Baklava was scrumptious, it's still not worth $36+ shipping.
I'll make my own Baklava next time. It will be tastier and cheaper.
No more purchasing from Swiss Colony.

Received as Christmas gift from my Daughter. I hope she doesn't ever send me this again. Mediocre at best.
Wasted money, and a waste of calories.
It would probably be a welcomed gift if you where in Prison.

Swiss colony package never received. I did my annual Christmas shopping on the Swiss colony website December 12 when the website said the deadline for standard Christmas shipping was December 15. One of the 9 gifts never made it (and still not there as of this review, 12/31/24). I called Swiss colony who advised me to call Fex Ex on 12/27. I contacted Fed Ex who indicated that Swiss colony had put the wrong label or address on the label, so I called back Swiss colony. I was told they would do a re shipment which should be received by 1/3/25 and they offered me a 10% future discount. I'm sorry, but after I've been a regular customer of Swiss colony for the last several years this is the best compensation you're willing to offer? I'm thinking sending me a free item (similar to the missing item I purchased for my cousin) would be more fair. Fed Ex said they couldn't complete the original shipment as they had the wrong information. The Swiss colony website order clearly shows the correct address. I had it submitted prior to the deadline that you had listed on your website. I followed your rules on your website and then you put the wrong label on the package causing it to not go to the recipient. Swiss colony can keep pointing fingers at the shipper or just take responsibility to offer a long term customer, such as myself, more reasonable compensation. I've made like 5 calls on this to Swiss colony as well as Fed Ex over the last week, plus the time to write this review. If my business to you is only worth 10% fine. I'll go Hickory Farms next Christmas. I'm not happy with how Swiss colony is handling this.

I had ordered 2 gifts for relatives out of state. One was to go to Victoria, TX and the other one to OKC. Both needed to be packaged to be kept cold. They were both delivered but were not shipped as they should've been. Both deliveries were disasters and the food was spoiled. I don't know if I should give the company kudos for getting spoiled food to the delivery addresses in time for Christmas or not. I've got pictures of the shipments. I got in touch with Swiss Colony about both shipments. So far, I only received a refund on one of those shipments. DO NOT PURCHASE ANYTHING FROM THIS COMPANY - EVER!

I had used Swiss colony and their provided 'credit' for about 20 years. In 2004, I had to file bankruptcy and (naturally) I had to involve Swiss colony in it since you're not allowed to pick and choose creditors. So it's true, Swiss Colony lost several hundred dollars in this activity. After 18 years had passed, I attempted to place a very modest order with Swiss Colony and they flat out denied it as they looked backwards to my bankruptcy from 20 years ago. It's probably for the best as folks that I know that have ordered from Swiss Colony have had disastrous results and the products they sell are not the way they used to be. Prices are gigantic and sizes are teeny tiny. Seeing all the disgruntled reviews, I seriously wonder how Swiss Colony stays in business.

When I ordered, I had a Visa gift card that I wanted to use to pay some of the amount, and then I planned to pay the rest with my debit card. Well, that didn't work. I did not get a notice from Swiss Colony about it. The partial payment showed that it went through, but I followed up to make sure the rest was paid. That took 40 minutes on the phone because the girl had no idea how to handle this. She ended up refunding the money to the Visa gift card, and I had to put the whole amount on my debit card.

The order was shipped via FedEx. They are terrible in my area. My gift was left at the mailbox, not on my porch. It was raining, so the lazy b****** didn't want to get out to deliver it properly. The boxes were soaked and deformed. Luckily the individual meats and cheeses were wrapped in plastic or everything would have been ruined.

Later, I was telling my mother about my order. She sent a gift to my niece's husband (her granddaughter's hubby) who is in the Army serving in South Korea. She placed an order at the beginning of the month with a representative since she had never shipped overseas. The representative assured her the gift would arrive for Christmas. No, it didn't. The order showed it did not move until Dec. 23 when it was sent to the shipper. Then, it sat there until after Christmas.

I ordered on Dec 13th and still have not received, getting ahold of customer service is a chore , I argued for a refund they wanted me to donate it to Salvation Army and get a receipt from them to be refunded, I still haven’t received my order and am very disappointed, I will never order again from this company, beware

I ordered as a food selection for a pre-Christmas party. I ordered at the beginning of Decemeber. My order got mis-shipped to another state. I saw this happen on the tracking, and immediately let them know. They emailed back that the tracking number was incorrect and my shipment was on the way and would be to me by Christmas, which was a full week after I needed it. The new tracking number said it was in pre-shipment and not even shipped yet. I emailed then again and they again stated I would have my order by Christmas
and that the holiday caused delays in shipping times. Christmas came and went, and my order was still sitting in another state. I emailed them again. They finally admitted my order was lost in the mail and asked if I wanted it re-shipped. I told them to ship it again. I finally got my order on December 28. It was much smaller than expected, and it was missing two items. I guess I got a much of my order as I can expect, but this has been a truly awful experience of not being listened to and then having a customer service team that cannot fix a problem. Horrible experience. I will never order from them again.