The Swiss Colony Opiniones 

Very sorry I used this company. The products look good in the catalog - but in reality - they are tiny. I mean very small. You will be disappointed. I ordered 12 different items as gifts, all were disappointing. And the shipping - I got charged twice for shipping because the items were sent in two different batches. And these idiots use the government for shipping - no wonder it takes so long for anyone to receive their packages. It goes out the door as Fed-x but then it is passed off to the govt where it just sits and spins. Products cost too much, are way too small and take far too long to get. If you use this company, you will be disappointed.

Items not delivered. FedEx had them on Dec 14 then moved around PA for a few days and handed off to smartpost on the 17th. Smartpost sent to OH only to be waiting to be mail to a post office in NY on the 20th. Still waiting on the 27th. Called customer service to request a refund - I need item to ship back or need to wait 10 days after tracking shows no movement!! These items were supposed to be refrigerated!

I placed an order in early December for gifts to two different people. I never got an order confirmation nor a shipping notice. I have no idea if either gift was ever delivered. I order gifts from other companies and they provide track able shipping notices. I don’t even have an order number. I’ve been a customer for over 20 years, but I’ve learned my lesson.

Horrible customer service. Shipping issues and duplicate labeling issue from Swiss Colony led to no Christmas gifts to our family. Multiple calls to customer service was not helpful and asking for a refund of product you don’t receive gets a hard no. So we paid for Christmas presents we still have not received. Kiss that money goodbye! Very disappointed! Unless you have a lot of disposal income to waste hoping everything goes well- don’t do business with Swiss Colony!

Horrible customer service. Let me place an order for out of stock items!!!! Didn't find out until after Christmas. Never again

The products seemed nice online and actually were I received several but did not get one of my packages delivered to the right place. Then this item was not address correctable 5 minutes later. Then did not show up during the guaranteed window! When I contacted FedEx to find my delivery it was deemed damaged and undeliverable!? No notification to me whatsoever! This should have been delivered Before Christmas Day to my family! Then when contacting customer service all I could get was a refund the guarantee means nothing! If only this rating could be shown in their header they would go out of business! They are a piece of crap!

If I could give 0 I would. I order every year for our customers. This year. They sent all 7 packages to different states. I have confirmation of that. I was then told the tracking number was just wrong and they assured me the customers would receive by 12/24. I ordered 12.12. Not one received. I had to call 3 times and now I’m on hold for 24 m. No one can figure this out. Do NOT use Swiss Colony. The product is good IF you get it. Customer service was horrible. No one knows what’s going on with my packages. I told them I want a refund or new packages sent out. Still on hold another 26 min. Completely awful.

We were sent a spiral sliced ham as a gift from my in-laws. The ham did arrive a day early. The ham was heated per instructions on the package but is very dry and tough with what I can only describe as an “old” taste.

7 orders to different addresses all placed on December 13th, 4 made it, 3 did not.
Swiss colony doesn't give 2 shots whether your stuff makes it or not. Customer service is a joke, and the rudeness of these people, including supervisors, floors me that you are still in business. Fed ex is the worst delivery company there is, and the 2 just keep blaming each other. Have ordered from here for years, but this year is the last. Don't waste your money on this company, it's clear from all these reviews that customer service is a thing of the past. Good riddance.....

I just ordered for some holiday cookies from Swiss Colony. They were not buttery. The flavor or taste could have been better. I would rate the cookies an "E" for taste. Swiss Colony l thought was the best. Please use top notch ingredients and enough of it. What is this bio-engineered stuff?? We are real people. Use real ingredients!

I Placed my Swiss Colony order 0n Dec 16th. after waiting a few days, I logged onto the website and was told I had to make a $58.27 down payment. I made that pmt and then I got an email on the 23rd saying the items I ordered was "NO LONGER AVAILABLE". and the “bonus” gift box promised was no longer available. Just called today Dec 24th to ask about the unfulfilled orders and the free gift, I was told they will do nothing about this I then asked for a supervisor. After speaking with a supervisor named "Sally", I was told that my order was released back into inventory because I did not make a down payment and that there was nothing, she "Sally" would do. I asked for a discount and was told NO. I told her that I will report this to my C.C as a fraud and miss leading company and will not pay for this. This company is not an honest company and a rip-off artists & liar. This is very Sickening that they do this and now Christmas Eve I have to tell my family in another state that they will not get a gift this year and I have to now try and find something to get to them before the new year. DO NOT ORDER FROM THEM

We placed a order in November and a new one in December. We never got any notification at all that they didn't have the items. Even though they said they.sent us a notice in the mail, which we didn't get. Or they said it was delivered, which it hadn't. Theyve.lost us as customers. Pathetic customer service.

They sent the order to my address instead of who it was gifted for, even though her name was on the message note on top of the gift box. They've lost a customer for life.

I had a typo in my credit card info. Instead of notifying me via email, via phone, or via any indication on the order status. They sent a letter that took 9 days to get to me. It arrived a day after the order was supposed to. It took nine days and had a 10 day deadline. When I called the number to rectify the issue, the automated system told me my account balance was zero so I couldn't even do anything about it. I cancelled the order since it wouldn't arrive in time for Christmas.

I received a new order from Swiss Colony yesterday and I appreciate them for making the corrections. They were all the chocolate items that I ordered earlier and I was glad to receive the new order.

I placed a rather expensive order on December 11. I wanted 3 items shipped to me and 2 items shipped to a business for a Christmas gift. I received my items; however, the business had yet to receive the 2 gifts as of Friday, December 20. I kept checking on the shipping website. It said would be delivered by December 20, then December 21 (a Saturday when the business is not open), and then finally on December 23. The business is closed the entire week of Christmas so I'm not sure what will happen with the goodies I ordered them. According to the tracking information, the items sat in Martinsburg, WV for over 2 days (December 17 through December 19) - the shipment was to be delivered to Morgantown, WV. After sitting for 2 days in Martinsburg, WV the items went to Ohio and status was finally updated to delivery on Monday, December 23. When I contacted Swiss Colony on December 18, the only thing they would do is give me the phone number for FedEx. By the way, with the number they gave, you can't get a person - only the automated line. I have sent some emails to customer service and in the final one, I requested a refund on the two items that won't get there when they should have. I think ordering on December 11 should have been enough time to have that part of the order delivered by December 20. I will never order from Swiss Colony again. Furthermore, the items that I had delivered to me were not what was pictured or described. The cheesecake I ordered was close to $50 and it's TINY --- not worth it.

Updated January 6, 2025 ---- Swiss Colony finally did refund around $60 for the two items that did not make it to the business.

I ordered for the 1st time from Swiss colony and it will be the last time! I ordered a 27 piece Xmas box and I got told 3 different stories 3 different times. It was delivered to the wrong address, then the right address then it was delivered then returned then they had a problem with tracking numbers from FedEx. Then it was supposed to be delivered on December 21st now it's December 24th. NEVER AGAIN. SAD TO SAY EVERY CUSTOMER SERVICE REP DIDN'T SPEAK ENGLISH AND THEY HAD MY EMAIL ADDRESS WRONG.

My family has been supporting the Swiss Colony for the last 35+ years for every Christmas and usually another holiday or two throughout the year. Along with major price increases, there has also been a significant downscale in the size of their Petit fours. This is year I ordered well within the range for holiday shipping. I received notification on 12/20 that they had beed delivered, but they were nowhere to be found. After checking the tracking route, my order was delivered to Illinois instead of Vermont. After taking to customer service the best they could do was send package again but it would not make it in time for Christmas. No thank you, so I told them to refund me. After looking at their shipping cutoffs for the holidays, they could have easily delivered my order to me with a couple days to spare if they sent it express. This was not an option that they gave at all, and neither should I be offering to pay for express shipping when this was their mix up. Terrible experience and it upsets me now that I know I have to put my foot down and end my family tradition with this bad company. Also, Happy Holidays to whoever received a random box of Petit fours and chocolates in Illinois. I hope they bring lots of joy to you and your loved ones!

Placed & received my Swiss Colony order but the “bonus” gift boxes promised, one for ordering & one for ordering before Dec 14 never arrived. Just called to ask about the unfulfilled gifts, was told they never give more than one ( in spite of the offers made clearly on their catalog) with no mention of sending me at least one bonus box! After asking to speak with a supervisor I was on hold for 20 minutes then passed to another recording to wait longer. Clearly this company has deteriorated from classy & honest to a rip-off artists & liars. Sickening! Plus the quality of products received are very low & small in size. Don’t waste your money!!!

When I went on line to see how my package was progressing I saw it was being delivered to Wisconsin. I live in NY. I called on December 17th and was assured that my package was coming to my billing address. I was alerted that my package was delivered on the 18th. When I went home there was no package. I tracked the package and sure enough it was delivered to Wisconsin. I spoke to FedEx and they said the tracking number I had was incorrect and I should contact the shipper as it was on their end. I spoke to them yesterday and now my package will be delivered after Christmas and the free gift that I was promised is no longer available. They barely apologized and seemed that they could not have cared less.