The Swiss Colony Opiniones 

Ordered a few items and was supposed to receive some “free” chocolates. Received items, but did not get the promotional chocolates. Called their customer service who said they had run out and there were no substitutions. Company advertises substitutions for out of stock items of equal or lesser value, also says complete satisfaction is guaranteed. I asked for a discount for a future purchase or anything they could do to make up for the missing item. They said that’s not their policy, I then said I would like to return the items. The representative said they didn’t accept returns for food. I feel like the promotional item is used to lure customers to make a purchase, and once you receive your order, there is nothing you can do. This seems dishonest, especially since they tout how important your satisfaction is to them and they would do absolutely nothing to make up for the missing promotional chocolates.

I am absolutely so annoyed with swiss colony. I have used them for years this year So many mistakes were made it's ridiculous. One of my orders was shipped to New York, I live in Illinois. When I called them the items that I needed were no longer available. One of the supervisors spoke to me in a very condescending manner, And actually laughed at the experience.Commenting that new york is nowhere close to illinois. I had to rethink what I wanted to order.The other items that I decided on were also out of stock. On my first order

I received an item that was damaged. When I called About the damaged item they were out of that item as well. I called today to check on the status of another order That order Was also scheduled to be delivered to New York
I understand it's their busiest time.However if you know this then you get enough people to take care of your customers properly. If I could give less than one star I would.

Do not order from Swiss Colony. I ordered something along with a free item. However, when my item came, it came without the free item. They were completely unwilling to help me receive the free gift item.

Paid $39 for a food basket, what I got was a box of travel size cheese and meat, like maybe 4 inches long. Funny how everything shrinks in shipment, huh? lol. Never doing that again.

I placed an order to go to Hawaii, it was delivered to Memphis. When I inquired, they could find no record of any order whatsoever. After arguing with me, they finally found the order and sent it to Hawaii. I had to talk to 3 people to get this fixed. Clearly they don't have the money to invest in technology. Their website sucks, and their backend sucks. Avoid

I placed an order for a rather expensive gift for Christmas on 12/16 and found out today that the "product is no longer available." What happened in the past 3 days?!? They are going to credit my money back to me, but now I'm left scrambling to find another gift before Christmas. I'll never use SC again.

We received a food gift tin for christmas. It contained confection covered nuts, confection covered mini pretzels, ( not real chocolate )jellied candies, tiny Candy Christmas trees similar to candy corn, party mix, mini pretzels, and salt water taffy. The only thing that was decent in the whole tim was the saltwater taffy. Everything else was awful, especially the party mix it tasted like rancid oil. I would not purchase anything from Swiss colony. This was a gift I appreciated the thought.

To start with the shipment was packed perfectly. It arrived early, with FedEx keeping me up to date as to when it was going to arrive. The size of each item was exactly accurate to its advertised weight. The quality of the chocolate was second to none. The cheese is absolutely top notch. The free gift of chocolate was included. After reading the reviews on this site and others I was worried. However I couldn't be happier. Thank you so much Swiss Colony!!

What a rip off and waste of money. Products don't match the picture. I ordered fruity gels because I loved them as a kid but what I got was a very sub par immigration. Not even close to the picture in the catalog. So disappointing. I spent over $200 on gifts for family and now I'm so embarrassed about the quality of their products. I would have been better off buying from Walmart. Never ever again.
And the worst part is their customer service department doesn't even care.

I called Swiss Colony and was disconnected twice which made it necessary for me to call back so #1 the phone system is messed up or too busy to handle their incoming calls. The first person agreed with me the product i ordered on the 11th had not shipped and was sitting in Monroe Wi as shown by FedEx tracking # that they had sent me. He was going to transfer me to a 'superagent' in customer service. Of course I was disconnected. I called back and was told by the person I got that the previous person didn't know what was going on. She says they 'preship' to local areas in the country and my package was sitting in Tampa which is in FL not that far from me and I would get it in time. Since I received 2 different stories from the same department, I don't know who to believe... when I asked the 2nd rep if my package was not delivered in time would I get a refund, she refused to answer and told me to worry about that after the holidays. You could tell this women does not like her job. Her tone was not friendly at all. Either way I have no confidence in this company and will not do business with them again.

For 2 years in a row Swiss Colony has without warning or notification of having done so CANCELLED our order. The first year was an order made by my mother on her card, the second year was my own order on my card from my SC account and both were confirmed by email that the order had been made. This year in October I made an order, which I even checked on to make sure the order was there based on the order number. Status was processing, but that made sense as we were not planning for it to be sent until Christmas. When the items did not arrive by the 15th of December, I checked on the status again, and it said the order was cancelled. No explanation, no notification by email, no contact whatsoever by the company to clarify any issues. Worse yet, when I went into my order history, it doesn't even list my 'cancelled order' as having ever existed at all. It only says there is no history for this customer. The opening of the golden (or red) foil boxes filled with petite fours will have to remain a tradition of my childhood, as I no longer feel I can count on this company to follow through for their customers enough to keep up the tradition for my own.

We have been a loyal customer for the past 60+ years and we were quite disappointed with our latest order. Prices have gone up but quantity and quality has gone down. I understand prices going up but why did quantity have to go down. Doesn’t make sense. But you lost a loyal customer because of it.

What a JOKE...NEVER AGAIN. They were given very explicit instructions about the delivery. It is being sent to my Doctors office. I request delivery on Dec. 17....NOT Dec. 13. The office is not open on Saturdays & Sundays & they leave a little early on Fridays. Well, delivery attempt made on Friday the 13th after 5pm. I just got a notice a few minutes ago that they are attempting a delivery today (Saturday). These people can't follow simple instructions when taking your order. IF my Doctors office staff EVER receive this gift....I will be shocked. Save your $$$$ and alot of frustration and buy somewhere else next time.

I just got my gift to myself and what huge waste of money!!! their photos make it look like the sausages are normal size but when it gets to u they are like 3 or 4 bites! I paid over 250$ to send out and now I'm so embarrassed that I even sent these to my family now. Very disappointed I spent all this money and I thought my family would be happy with my gift but this is awful😕

I placed an order on 12/03/2024. It was excepted on 12/06/2024. They notified me that the label was created for Fedex on the 12/09/2024 and Fedex had the package. No up date from Fedex. Called on 12/14/2024 to Swiss Colony and lady told me Fedex had the order and I needed to call them for status. Contacted Fedex and robot told me they didn't have the package. Called Swiss Colony again and talked to agent who finally admitted that Fedex did not have it and it was handed over to smart post and would take 7-10 days to reach it's destination. I spent over $140.00 on the order and asked why the web site or the catalog didn't have this information. Got apology and I said have a great day. Worst customer service I have ever had and last time I will ever order from them.

This is the worst company in the world. If you're smart, you'll keep your money. This is a fraud.

I will never order from them again. I placed an order specifically to have it delivered on a certain date which I was asked. Which date I wanted delivered As the recipient was on a cruise and back on a certain date? They sent the package 12 days early after. I spent hours on the phone with customer service trying to get the package delayed. Needless to say, the recipient never got the package. Customer service was unwilling to send another Or give me a refund now not sure why they ask what day you want it delivered When they don't really care but lesson learned, and it'll never happen again

Have ordered from Swiss Colony since the 70/80s. It is HORRIBLE NOW. Impossible to order via the website (the foreign agents at the call center for the company will tell you there are issues with the website). I tried placing an order for 7 items with the person at the foreign call center. He was nice. We went over the spelling of the names and addresses. Everything was “supposedly” correct. Next morning I get an email of my orders getting shipped to completely wrong names and addresses I don’t even know. I called that morning and a woman was correcting everything and then I completely lost her on the call. I tried calling back and got a message about higher than normal call volume and to call back later… over and over. I FINALLY got another foreign agent. She supposedly corrected everything that was wrong and assured me everything was corrected. Hours later, I got another email letting me know my orders shipped. The addresses and names were STILL WRONG! I’ve never experienced such complete incompetence from a company. Will NEVER order from Swiss Colony again. Sad!!

Horrible order experience. Put in all my shipping and payment info and then when I place order I get a white error page with text saying Access Denied! You do not have permissions... But otherwise seemed like my order went through. So I called Customer service who couldn't care less. Didn't even offer to take my order. Had to go back and retry checkout multiple times, each time putting in billing and shipping and payment info only to be kicked back to the add payment info page yet again. I hope the recipient gets the order.

Recipient received items, including free promotional item, and enjoyed them during the holiday so at least the desired result was achieved. I adjusted my eval score up to reflect that. I still will not be back to the website though. Just stick to the catalog and phone maybe.

Customer service is awful I hope the product is worth it The automated call system kicks you out and won’t let you pick an option